JustAnswer Reviews

: 23
91% Would buy here again

Most relevant positive review

  2024-05-31
Toyota central locking
I got in touch with the customer service team at JustAnswer about a problem I'm having with ... Read on
Finley Morgan

Most relevant negative review

  2024-02-11
Payment issue
I had a really bad experience with the service. I asked a question but never got an answer, and I... Read on
francesca

Review with most votes

  2019-04-21
Just answer makes my life full
It takes an expert to get all answers right cause you cannot trust anything random on the web. ... Read on
Steve Hudgens

Reviews (23)

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    Email account recovery assistance

    I just wanted to express how grateful I am for the amazing help I got from the tech expert who assisted me with getting back into my old email account. I've had my Hotmail account for almost twenty years now and was really struggling to get back in, but the help I got was so important. The expert was really patient and knowledgeable, walking me through each step of the recovery process, which was quite tricky. It's obvious that this person is a real asset to the company.


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    Technical enquiry support

    I recently had a technical question that I thought was straightforward, but it actually turned out to be a bit more complicated. After chatting with an engineer and technical specialist, I came to see that my own thoughts on the matter were a bit off. Our discussion not only gave me the confidence and clarification I was seeking, but it could have also prevented me from making expensive mistakes down the line. The help I got was fantastic, really reassuring, and totally top-notch.


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    Toyota central locking

    I got in touch with the customer service team at JustAnswer about a problem I'm having with the central locking system in my Toyota. Steve was really helpful and knew his stuff, he gave me some advice and tips on how to sort it out. I even tried looking for a solution on the Toyota Owners Club but no luck, so Steve's knowledge has given me hope. I'm hopeful that his advice will do the trick, fingers crossed!


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    Customer review

    I recently used this platform for some advice and I have to say, I was really impressed with how reliable the answers were. The expert I spoke to was amazing. Not only did she give me accurate answers, but she also gave me examples to help me understand. She even went above and beyond by sending me extra information via email to help me even more. I would definitely recommend this platform to anyone who needs advice.


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    Quick and helpful service

    The help I got was fantastic! The expert replied quickly and asked lots of good questions, which made me feel really at ease and confident in their advice. Sometimes instant chat can be a bit iffy, but I came away from this chat feeling much better about my problem. I just want to say a big thank you to the expert for all their help!


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    Issue resolution assistance

    Lari really knew their stuff, was very patient, and sorted out my problem in no time at all. It was something I'd struggled with in the past but had completely forgotten how to deal with. Lari's assistance was invaluable, and now I feel like I can tackle the issue on my own if it crops up again.


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    Home renovation advice

    I recently asked for help on how to deal with some bullying builders during my home renovation project, and Vishal was really useful in advising me on what to do next. He clearly knew his stuff and gave me some practical and doable tips. Thanks to Vishal, I felt more in control and sure of what to do in that situation. If you're facing similar problems, I really recommend reaching out to Vishal for guidance.


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    Installing a new antenna

    I've spent ages trying to figure out how to install a new antenna. After getting lots of dodgy advice, I eventually turned to a mechanic who gave me simple and precise instructions. Thanks to him, I managed to fit the new antenna confidently and ditch the old one. It's a shame I wasted so much time with wrong advice, but I'm thankful for the right guidance I eventually got.


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    Legal consultation service

    Ben was absolutely fantastic! He dealt with our legal problems really well, explaining each step clearly. Not only did he know his stuff, but he also answered quickly whenever we had questions, which really helped put our minds at ease. Dealing with a potentially stressful situation became much easier with his help. I can't recommend him enough.


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    Legal advice

    JustAnswer has been really helpful to me over the years. Their legal advice is clear and easy to understand, which has saved me a lot of money. I've used their expert guidance for different legal issues and they always steer me in the right direction. Now, I always turn to JustAnswer for advice before dealing with any legal paperwork.


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    My amazing chat buddy

    My new chatting mate, let's call him Stuart (why not?) was really nice to me! He was so kind and respectful, and he explained things in a way that I could easily understand. I felt like he genuinely cared about helping me, and he made me feel really good. I'm delighted I had a chat with him!


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    Helpful and knowledgeable guidance

    I needed some helpful guidance and found it here. The assistance I got was really valuable and I am so grateful for the help. Huge thanks to the expert who helped me out.


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    Expertise and professionalism

    I had a great conversation with an expert who really knew their stuff. They were so professional and polite, it just made me feel comfortable as they answered all my questions properly. Thanks to their knowledge, my confusing situation now makes sense. I'll definitely go back to them if I need help again.


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    Payment issue

    I had a really bad experience with the service. I asked a question but never got an answer, and I ended up feeling like I was scammed when they charged me £38 instead of the £5 I was expecting for the trial. I can't believe I actually fell for it.


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    Italian citizenship enquiry

    I was a bit unsure at first about the inquiry but I was really pleased with the quick and helpful response I received. I got a thorough explanation of everything I needed to know and the steps I needed to take. I'm really happy with the service.


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    Computer problem solved

    The JustAnswer expert was a great help with sorting out my computer issue. They gave me clear and simple instructions that I could follow, even though I'm not great with computers. The expert was really nice and patient, which made everything much easier. I would definitely recommend their services to anyone who needs technical help.


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    Email assistance

    I recently got some help from a specialist to fix an issue with my email. James really knew his stuff and was super helpful in sorting out the problem. I was really happy with how good he was and the way he looked after me. I'll definitely use this service again. Thanks a lot.


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    Quick response

    I used this service not long ago, and I have to say I was really let down because my question didn't get a proper answer. I had to splash out a hefty sum just to ask my question, but even though the so-called 'Expert' replied, they didn't really address what I was getting at. So, when I asked for my money back, the support team insisted that my question had been answered because the expert had replied. But I reckon just getting a reply doesn't necessarily mean the question was actually answered. On top of that, the support team owned up to there being a delay in giving me an answer. All in all, I reckon the service was below average and I had quite a few problems with it, making it a pretty disappointing experience.


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    Helpful solicitor

    The solicitor, Alexander, was really nice and keen to help me out. He listened to my problem and gave me some great advice. I could tell he genuinely cared about me and my situation. Thanks a lot, Alexander!


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