AX Paris - Overall Rating based on 21 reviews
Featured Reviews
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Colouring issue
I really loved the dress I bought, but when it arrived the colours were totally off! The dress I saw on the website looked nothing like what I got - the colours were completely different. Customer service wasn't much help and just blamed my computer screen, but loads of other people online had the same problem! I had to wear it to a wedding so couldn't send it back. Despite the colour mix-up, the dress itself was still really nice and well made, so I'll only take away 1 star for that.
Online dress order
I bought a dress online about three weeks ago, but had to send it back the next day. The returns policy said it would take 15 working days to get my money back, which I thought was a bit of a pain. It's been three weeks now since I sent the dress back and I'm still waiting for my refund.
Play suit purchase
I ordered a play suit and it was incredibly see-through, basically like being naked. The return process was a nightmare, I couldn't even print the return label. Customer service was completely useless and not helpful at all. I ended up spending so much money on returning it that it would have been cheaper to just keep it. Such a waste of time and money, really disappointing.
Clothing purchases
I've always had a great time shopping for clothes at this store. The stuff I've bought has always been the right size, good quality, and stylish. Whenever I need a new outfit, this is where I come.
Awful fit, high delivery and return fee
The dresses I ordered were a complete disaster. They just didn't fit right and I ended up looking like a sad potato in them. But the worst bit was having to fork out £9.90 for delivery and returns! It's just not right and definitely not worth it. I'd much rather spend that money on snacks and video games, to be honest. I'm never buying from there again, like, ever.
Misleading product images
I bought three dresses online and was really surprised that they didn't look anything like the pictures on the website. On top of that, I had to shell out an extra £3.95 for delivery, and then a huge £5.95 to send them back. In total, I ended up paying £9.90 just to return one parcel, which was then taken out of my refund. I'm still waiting for that refund. The service was just terrible, and I'm really let down by the whole thing. I definitely won't be ordering from them again.
Excellent service, prompt delivery, good prices, lovely clothes
I bought something from this online shop not long ago, and I have to say, I was really impressed with the service. Ordering was simple and the delivery was quick. The prices were fair and the clothes were great quality. I shop here a lot and I've never been let down.
Beautiful dress
Well, yeah, I bought this really gorgeous dress from this shop, but then I was in a really bad accident and ended up in hospital. I wasn't able to send the dress back on time because I was so unwell. But when I did try to return it, they wouldn't give me a refund and only offered me a store card. I need the money back to pay off Klarna, so it's really frustrating.
Hidden fees and return policy
I was really shocked when I found out about the hidden fees and return policy of this company. The "Protect my order fee" of £1.99 came out of nowhere and felt like they were trying to sneak more money out of me. And can you believe the cost to return an item is £6.95? It's outrageous! Not only do you have to pay this fee, but they won't even take it off the total amount you paid. It's a complete rip-off if you ask me. Don't forget about the £3.95 shipping fee they add on as well. On top of all that, the return policy only being 14 days is way too short compared to other companies. You barely have any time to decide if you want to keep the item, especially if you're waiting for the right moment to wear it. Overall, I was really let down by the hidden fees and unfair return policy. I definitely won't be buying from them again unless I'm forced to use a gift card.
Denim stretch jackets, cargo skirts, dress, great quality, great prices.
I bought some stuff from this online shop the other day - a couple of denim jackets, a cargo skirt, and a dress. I have to say, I was really impressed with the quality of everything I got. The jackets and skirts come in a range of colours, and they have a nice stretch to them which makes them super comfy to wear. The dress was also top-notch quality, and the prices were fair. All in all, I'm really happy with my purchases and I'll definitely be coming back here for more in the future.
Clothing items
I've had such a nightmare shopping experience with this online store recently. I bought some clothes and picked standard delivery, but got charged double for next day delivery! When the stuff arrived, it was rubbish quality and nothing like the pictures online. Trying to send it back for a refund was even worse - they wanted an extra £5.99 on top of the high delivery cost. I ended up paying £14 on a £70 order just for the delivery, which is outrageous. And to top it off, the customer service was terrible - all I got were robotic replies and they wouldn't even give me the CEO's email address when I asked.
Dress for a wedding
Recently, I bought a dress from this company for a wedding I'm going to in June. But in May, I realised there was a problem with the fabric. So, I got in touch with customer service, showed them some photos to prove it. They sent me a new dress super quickly, just 4 days later. The customer service team were really helpful and sorted out the issue with no fuss.
Fabulous dress for wedding
The dress I bought for the wedding was really amazing. It arrived quickly and I was so happy with how well it fit and the good quality. I got lots of lovely compliments on it all day and felt really confident wearing it. The design was so elegant and the material was really nice. I'm really happy with my purchase and would definitely recommend it to anyone else.
Dresses that fit short people perfectly
I recently bought some dresses that fitted me perfectly because I'm quite short. They were so comfortable and I received a ton of compliments on them!
Dresses exchange
I really liked the dresses on this website, they were great, but when I tried to exchange one for a different size, it didn't go well. I ended up getting the same dress in a different size instead of the one I wanted. It was all very frustrating and confusing, trying to sort it out on the website. I thought about giving it another go, but it was all just too much hassle for me. In the end, I decided to close my account because I didn't want to deal with returns. Also, I found it strange that the survey asked for the purchase date, I couldn't even remember when I bought the dress so I just put in today's date. Overall, it was a disappointing experience and I probably won't shop here again.
Expensive postage and slow delivery
I was really let down by how long it took for my order to arrive, especially since the postage and returns were so expensive. Nowadays, lots of other companies give free shipping and returns, so it's annoying that this company doesn't. It definitely makes me hesitant to place another order with them in the future.
Stunning dress, true to size
I bought this dress from the store recently and I have to say, I'm really impressed. It looks amazing and fits like a dream. I'm only 14 years old but the big size fits me perfectly, it's really comfortable. The fabric is really good quality and the dress is just the right size. I got loads of compliments when I wore it to an event and I felt really confident and classy. I'll definitely be coming back to shop here again.
T-shirt with hole after two wears
I purchased this t-shirt and it ended up getting a huge hole in the arm after only wearing it twice, and the seams completely split! It was really badly made and flimsy, I was quite let down. When I got in touch with customer service, they wanted me to cover the cost of sending it back, which I felt was unjust.
Summer tops
I bought these tops and they were really nice and fitted well on me. They were great quality too. But then I had to send one back because it didn’t look good on me. I found it so annoying because it ended up costing more to send it back than it did to have it delivered in the first place. It’s just not fair, is it? I don’t think I’ll order from them again. I don’t want to risk having to send things back in the future, you know?
Gorgeous dresses, poor customer service
The dresses I bought were so beautiful, the way they were cut and fitted just right. But, sadly, I got two of the exact same dress when they arrived. When I got in touch with customer service to sort it out, I had to send one dress back. Then, instead of a refund, they sent me another one of the same dress. It was annoying to have to deal with all that confusion, especially since I had to pay for the postage. Even so, I do still love the quality of the dresses.
Review with most votes
Discounts .. Heavy discounts !
I love designer dresses. However they cost more and my account doesn't support me that much. Lol. So yes, AX Paris is life saver! I love the sales season , they offer so good pr... Read onBy: Zoe