Daylight robbery!! Never Order at Cettire again.A scam
I ordered the orange Postbox bag from Cettire(US website), so I thought. I am truly devastated and appalled by the bag delivered to me. I was shocked, to find out, I was sent the small Postbox bag rather than the regular/big sized one. This is daylight robbery! especially when I was charged $726.90, which is the equivalent of £563. This is more expensive than the price of the big Postbox bag on sale, which is £438 on the Anya Hindmarch's UK's website. In other words, I have paid more and gotten even less.
On perusing, Anya Hindmarch's website, the regular(big )sized Postbox bag is usually described as Anya Hindmarch Postbox bag. While the minute, one, I was sent, is advertised, as "small Postbox bag".This title was missing from Cettire website. However, it was written on the label attached to the bag when it was delivered. This is an obvious deception on their part. I refuse to succumb to robbery and fraud. I have tried getting a refund, which they have refused to honour, even though all the tags are still intact etc.. This was meant to be a nice present to celebrate my birthday, which I couldn't celebrate, due to the Covid pandemic. I was truly looking forward to this bag. Now, I am saddened by this trickery. I contacted Anya Hindmarch and they have confirmed that Cettire is not on the list of their approved distributors, thus they have commenced an investigation. In addition, I will be filing a small claims suit with the DCA.
Advice: Be extremely careful of ordering from a website that has no contact phone number...they probably have something to hide. They are deceptive and fraudulent. Would have given no star, if I could.