Cotswold Outdoor27 reviews
This score is based on 27 genuine reviews submitted via BritainReviews since 2019.
Featured Reviews
Reviews (27)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Bought a rad jacket
I recently bought this really cool jacket from that shop, and it is honestly the best thing ever! The store had some amazing stuff, and the staff were super helpful. However, I was a bit disappointed because I didn't get a receipt. How am I supposed to remember how much I spent on my awesome jacket? They definitely need to sort that out.
New hiking boots
I recently went to the Droitwich branch and had a really good experience with Matt. He sorted out the warranty for my hiking boots and now I've got a shiny new pair on the way. It was all really easy, and I'm really pleased with the service.
Walking sandals purchase
I visited the shop in Belfast the other day to buy some walking sandals, and I have to say, the selection they had was truly impressive. The lad who was looking after the footwear section was not only really friendly but also knew so much about the products. He took the time to let me try on different sandals till I found the ones that were just right for me. Even though I didn't buy them straight away, I popped into a few other shops in Belfast, like Trespass, and was pretty let down by the service there. So in the end, I ended up going back to Cotswold Outdoor to get those sandals I'd had my eye on from the beginning.
Hiking boots
I recently bought some hiking boots online, but they weren't what I was hoping for. The website had two different boots shown, and I ended up receiving my second choice. I attempted to reach out to customer service, but they weren't very helpful. They basically told me there was nothing they could do and didn't seem bothered that they had advertised two different boots as one. I tried contacting them again, and they suddenly changed their tune, claiming there was only one type of boot shown. Honestly, take a look at the pictures yourself and see if you can spot the difference. It's like a game of spot the difference, but with hiking boots.
Walking boots
The shop was really great and the bloke who helped me out was dead nice. He measured my feet and asked loads of questions to make sure I got the perfect boots for walking. It was just a cracking experience!
Hiking boots
The customer service I got at this outdoor shop was top-notch. The guy working downstairs at the branch near the Strand really knew his stuff and was so helpful. He listened to what I needed and made sure I ended up with the right size of hiking boots. He even recommended I wear them at home for a couple of days to double-check they were just right. I'm over the moon with my buy and really thankful for his help.
Its great
I love the service, the rate is good and other everything is great as well. i recommend you if you are struggling to choose it or not.
About Cotswold Outdoor
Cotswold Outdoor is a prominent British retailer specialising in outdoor clothing, equipment, and accessories. Established in 1974, the company began as a single shop in Cirencester, Gloucestershire, providing high-quality outdoor gear tailored for various activities including hiking, camping, climbing, and travel. Over the decades, Cotswold Outdoor has expanded its presence across the United Kingdom, offering products from leading brands and fostering a dedication to sustainability and expert customer service. With an emphasis on equipping adventurers for all conditions, Cotswold Outdoor remains a trusted name in the outdoor retail sector.
Bonus!
📊 How did Cotswold Outdoor shine for you?
Contact Information
Unit 11, Kemble Business Park, Crudwell,
SN16 9SH Malmesbury
United Kingdom
📧 customer.services@cotswoldoutdoor.com
Categories Cotswold Outdoor
Online shopping | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences | Fashion Reviews & Experiences
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Its great
I love the service, the rate is good and other everything is great as well. i recommend you if you are struggling to choose it or not. Read onBy: Thomas watt