Cotswold Outdoor30 reviews
This score is based on 30 genuine reviews submitted via BritainReviews since 2019.
Featured Reviews
Reviews (30)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Big order from their website
I ordered a bunch of stuff from this website and was really looking forward to it arriving. But you know what? It took forever to get here! I had to contact customer service, and all they said was, "Sorry, it'll be with you soon!" Then, when it finally did arrive, I was hit with a huge customs charge that I hadn't budgeted for. Why didn't they warn me about that when I made my order? And when I tried to talk to customer service about it, they totally ignored me! Not cool at all. I definitely won't be shopping there again.
Backpack, base layer, and odds & ends
While I was shopping for a backpack, a really friendly assistant came up to me and gave me some great advice. They were super helpful and chatty as I picked out a backpack. I then asked them for a suggestion for a hiking top base layer for my friend, describing his size roughly. The assistant found the ideal size for my friend and I also ended up getting a few other things. I was really impressed with the variety of products, the excellent service, and the great value for money.
Backpack and hiking boots
I ordered a new backpack and hiking boots online, but when I checked, they said they were out of stock and cancelled my order out of nowhere! I relied on them, but now I don't know if I can trust them again.
Bought a rad jacket
I recently bought this really cool jacket from that shop, and it is honestly the best thing ever! The store had some amazing stuff, and the staff were super helpful. However, I was a bit disappointed because I didn't get a receipt. How am I supposed to remember how much I spent on my awesome jacket? They definitely need to sort that out.
New hiking boots
I recently went to the Droitwich branch and had a really good experience with Matt. He sorted out the warranty for my hiking boots and now I've got a shiny new pair on the way. It was all really easy, and I'm really pleased with the service.
Walking sandals purchase
I visited the shop in Belfast the other day to buy some walking sandals, and I have to say, the selection they had was truly impressive. The lad who was looking after the footwear section was not only really friendly but also knew so much about the products. He took the time to let me try on different sandals till I found the ones that were just right for me. Even though I didn't buy them straight away, I popped into a few other shops in Belfast, like Trespass, and was pretty let down by the service there. So in the end, I ended up going back to Cotswold Outdoor to get those sandals I'd had my eye on from the beginning.
Hiking boots
I recently bought some hiking boots online, but they weren't what I was hoping for. The website had two different boots shown, and I ended up receiving my second choice. I attempted to reach out to customer service, but they weren't very helpful. They basically told me there was nothing they could do and didn't seem bothered that they had advertised two different boots as one. I tried contacting them again, and they suddenly changed their tune, claiming there was only one type of boot shown. Honestly, take a look at the pictures yourself and see if you can spot the difference. It's like a game of spot the difference, but with hiking boots.
Walking boots
The shop was really great and the bloke who helped me out was dead nice. He measured my feet and asked loads of questions to make sure I got the perfect boots for walking. It was just a cracking experience!
Hiking boots
The customer service I got at this outdoor shop was top-notch. The guy working downstairs at the branch near the Strand really knew his stuff and was so helpful. He listened to what I needed and made sure I ended up with the right size of hiking boots. He even recommended I wear them at home for a couple of days to double-check they were just right. I'm over the moon with my buy and really thankful for his help.
Its great
I love the service, the rate is good and other everything is great as well. i recommend you if you are struggling to choose it or not.
About Cotswold Outdoor
Cotswold Outdoor is a prominent British retailer specialising in outdoor clothing, equipment, and accessories. Established in 1974, the company began as a single shop in Cirencester, Gloucestershire, providing high-quality outdoor gear tailored for various activities including hiking, camping, climbing, and travel. Over the decades, Cotswold Outdoor has expanded its presence across the United Kingdom, offering products from leading brands and fostering a dedication to sustainability and expert customer service. With an emphasis on equipping adventurers for all conditions, Cotswold Outdoor remains a trusted name in the outdoor retail sector.
Details
Contact Information
Unit 11, Kemble Business Park, Crudwell,
SN16 9SH Malmesbury
United Kingdom
📧 customer.services@cotswoldoutdoor.com
Categories Cotswold Outdoor
Online shopping | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences | Fashion Reviews & Experiences
Page Statistics
Last update: February 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Its great
I love the service, the rate is good and other everything is great as well. i recommend you if you are struggling to choose it or not. Read onBy: Thomas watt