Sport and Leisure UK
All reviewsSport and Leisure UK
30% Would buy here again
All reviews (20)
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Lot of sport supplies here are of utlimate brands but with bit of down costing compare to the stores. that's just bonus.
From sportswear,gymwear, fitness stuff, machines and lot of stuff. this is website to be obessesed with.
MUST VISITPool table
We purchased a pool table for disadvantaged children back in October and it fell apart within 6 months. The balls were far too heavy and the table was made out of cheap material that could not handle the weight of the balls so the bottom just fell out. We took the table apart to fix it several times and then we decided to ask for a replacement as it was within warranty. We were offered a replacement but told there were none in stock. A few emails later they retracted the offer of a replacement as the warranty was void if it was not "for home use". The pool table is unusable, made of flimsy material and absoloutely shockingly manufactured for the price of the item.
If I could give zero stars, I would.Trampoline
Avoid!! Purchased a trampoline at the end of March for our daughters birthday.. It arrived late and when we came to build it found that we couldn't. 3 sections of the frame were missing along with (unbelievably) the jump mat and a broken clip that holds the safety net up. Long story short they say they have ordered the parts, we haven't received a tracking no and in spite of numerous emails they have gone quiet. Conveniently their call centre is closed due to 'Covid' so communication is less than satisfactory. I have asked for our complaint to be escalated to a manager and for them to contact me regarding collection of the faulty item and a refund.. I refuse to pay to send something back that is not fit for purpose! If they resolve the issue I will change my review but having now read some of the others I'm not holding my breath..
I would not buy from this company again.. please ignore the yes!
**Update** We received the parts for the trampoline we purchased and have been able to build it resulting in one very happy little girl! However, I still wouldn't recommend this company as their customer service is something else! If you want that warm, fuzzy feeling you get from feeling valued then I would go somewhere else!
Rectangular trampoline
STAY AWAY!!!!
Please research this company I read the reviews all over the Internet.
50+ back-and-forth emails they will not speak to you, they sent me a faulty trampoline and They are doing everything in their power to delay sorting it. 7 weeks!!!!
They are a complete scam I promise you, I am currently going through legal action to get them closed down that is how passionate I feel about this rip-off of a company.
If you look at all of the reviews you will see, it’s just not possible that a company can be this bad. They’re patronising, they are rude. Products are cheap and faulty!
we took an old trampoline down to get this new one up, my children really need it at a time like this,(desperately for many reasons) we have now been seven weeks without a trampoline, and unlikely to get one again as they have stolen my money, however, I am in the process of getting it back through my credit card company.Treadmill
AVOID THIS COMPANY WORST SERVICE EVER THEY FIRST DELIVERED A FAULTY DAMAGED ONE AFTER DAYS OF COMPLAINING THEY AGREED TO SEND NEW ONE OUT IT NEVER ARRIVED AND THEY USE COVID AS AN EXCUSE TO NOT ANSWER THE PHONE HAVE BEEN IN CONTACT WITH DX THE DELIVERY COMPANY AS THEY LIED AND SAID THE SECOND TREADMILL WAS DELIVERED AND SIGNED FOR WHICH WAS IMPOSSIBLE AS MY DAUGHTER WAS WITH ME ON THE DAY OF ALLEGED DELIVERY IM OUT IF POCKET BY OVER £313 HAVE SENT IVER 50 EMAILS AND GETTING NO WHERE HAVE MADE A COMPLAINT TO TRADING STANDARDS HAVE TRIED TO GIVE NO STAR RATING BUT THIS SYSTEM ONLY ALLYOU TO GO TO 2 STARS THIS COMPANY DESERVE NONE
Hillman golf trolley
Ordering and delivery acceptable, however part of order is missing, sent several emails with no replies, very poor customer service. All I want is an answer to if and when missing item will arrive. Very rude not answering
Basketball net and exercise bike
As mentioned before ( apart from malfunction of your payment part of your site) Bike had slight scratches – can live with that but you did nothing about the ripped net and broken handle to adjust height. Further to that there is a brack in the bottom (probably same time the handle got damaged in transit) that I did not notice it meant water leaked out slowly and it was blow over in the wind smashing a chair and flattening the hoop! I will wait 48 hours for a reply before I do anything as I have tried to be understanding due to the current circumstances.
Yellow Crystal exercise bike
Bike delivery was delayed. When it arrived the computer to display time/distance etc was in Chinese. They did nothing to rectify this and stopped replying. DO NOT BUY FROM THESE PEOPLE!
Pool table
Sports and leisure are a a terrible company, I bought a pool table that has stains on the cloth and one cushion that is no attached to the table properly. You can only contact them by email as they have used the covid situation to close their complaints dept. After many many emails they have offered 30 pound compensation for a 400 pound pool table that is absolutely useless. This matter is now in the hands of my credit card company and trading standards. Please don't be tempted to use this company as I can honestly say that I am of senior years and have never dealt with such an appallingly bad company. M Allison
Rowing machine
Purchased a rowing macine before lockdown. Didnt know it was broken until it was put together. After numerous emails to the company had no response so i had to go through my credit card company to get my refund. Now waiting
8x12 trampoline
AVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID! 40 plus emails sent now, NO REPLIES, NO REFUND, I HAVE PAYED £300 FOR 2 BOXES OF TRAMPOLINE LEGS, ORDERED AN 8X12FT TRAMPOLINE, RECIEVED 1 BOX OF LEGS FOR 8X12 AND 1 BOX OF LEGS FOR 7.5X9.5! PLEASE READ REVIEWS ON GOOGLE, THERE ARE MASSES!! NO WONDER THEY DONT TAKE PAYPAL!!Aviod do not use, bought a home gym, was delivered in terrible condition put it together and is bent. I am taking them to court!
**update** today I recieved all my money back via my bank Barclays, I only have a visa debit/current account with them so I didnt think they would be able to help. I contacted them last week via their Facebook messages, they advised me what to do on my online banking, I recieved money today.
Hi, were you able to get your money back without returning the faulty goods? My problem is that I doubt they will come to pick them up. I also paid with debit card, but was hoping hsbc would help...
Hi Charlotte, I did get my money back but had to do so via barclays, I also paid by debit card. I had to return the 90kg faulty trampoline via a courier at my own cost ???? so it left me £50 out of pocket. Most couriers wanted £150 to collect and return... but I used a courier quote site that shares the items you want collecting and send you a quote for what they are willing to pick it up and deliver it for. The whole situation was ridiculous and upsetting.
8x12 trampoline
AVOID!! Useless company, useless customer service, useless product. Only recieved half of my £300 I ordered, sent atlease 30 emails, no way of calling as they use the excuse their phones are down because of corona, i basically have £300 worth of scrap metal! Company also trades under different names, please read other peoples reviews, and DONT purchase anything from these scammers.
**update** today I recieved all my money back via my bank Barclays, I only have a visa debit/current account with them so I didnt think they would be able to help. I contacted them last week via their Facebook messages, they advised me what to do on my online banking, I recieved money today.
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**update** today I recieved all my money back via my bank Barclays, I only have a visa debit/current account with them so I didnt think they would be able to help. I contacted them last week via their Facebook messages, they advised me what to do on my online banking, I recieved money today.