Sport and Leisure UK - Overall Rating based on 27 reviews
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Trampoline safety net and poles
I ordered a trampoline safety net and poles from Sport and Leisure UK recently. I placed the order on a bank holiday Monday and was hoping for it to arrive by Wednesday. Unfortunately, there was a delay with the delivery because DHL didn't come on time. Despite the setback, I was really happy with the quality of the product. The safety net and poles were easy to install and felt sturdy. Everything I needed for assembly was included in the package, which made the whole process simple. I was impressed with how fast the service was and the reasonable price of the product.
Treadmill purchase
I was really disappointed with the service I got when I bought a treadmill recently. I tried to get in touch by email, but got no reply no matter how many times I tried. When the treadmill turned up, I couldn't even try it out because the plug was broken. It took ages of emailing back and forth, about 2 to 3 weeks, before they finally came to pick up the treadmill. And now, nearly another 3 weeks have gone by and I still haven't got my money back. It's just not on, especially with everything going on at the moment, and the fact that I paid in good faith for the treadmill.
Treadmill purchase
I recently got myself a treadmill from this website. I was a bit worried at first because I saw a few bad reviews mentioning missing parts and late deliveries. But, I have to admit, my experience was way better than expected. I gave their customer service a ring and was pleasantly surprised to be put through to someone in just 2 minutes. They were really polite and told me they got my payment and that the treadmill would be delivered on time. When it finally arrived, all the parts were there in good condition. The Lontek x510 treadmill I got was even better quality than I thought, and I'm really happy with my purchase. Gotta give a shoutout to the top-notch customer service I got too.
Faulty treadmill purchase
I bought a treadmill which ended up breaking after just 3 weeks. I even tried to fix it myself using the diagrams they sent me, but no luck. So, I decided to write a letter to the directors to ask for either a refund or a replacement treadmill. Honestly, the customer service has been awful - it's like it doesn't even exist! I'm getting to the point where I might have to take this to small claims court!
Jump Trampoline
The trampoline I bought was okay, but it took absolutely ages to get delivered and was a nightmare to set up. The parts didn't fit properly and I had to really work at it to get them in place. It's all sorted now, thankfully. I got in touch with the company and all they did was send me a video of someone assembling it like it was a piece of cake.
Exercise bike purchase
Oh goodness, I was really anxious about getting my exercise bike from this place because I heard some negative comments, but honestly, it all went so smoothly! I ended up purchasing a fantastic Bluetooth bike with a 16kg flywheel, and it's top-notch quality. And to top it off, they delivered it to me free of charge the very next day! I was shocked at how affordable it was compared to other lower-grade bikes on different sites. Moreover, the delivery chap was incredibly friendly and even offered to help me carry it upstairs as it was quite heavy. Overall, fantastic service all around - I will definitely be coming back to shop here!
Exercise bike purchase
I am absolutely fed up with the poor customer service I've been getting. I've sent loads of emails and not heard anything back. The exercise bike they sent me is a real disappointment - I'm just under the maximum height but my knees keep knocking the handlebar, the pedals feel like I'm cycling on air and only occasionally catching, and the whole thing looks like it's been used before with marks everywhere. I want my money back and some explanations as soon as possible!
Faulty slate bed pool table
The pool table I bought turned out to be a real disaster. Honestly, the quality was terrible - the cloth felt more like a chunky woolly carpet, making it impossible to play on. And when I sent them videos and photos pointing out the problems, the customer service was just awful. They wouldn't admit there were any issues and even wanted to charge me for sending it back, saying I wouldn't get a full refund because it had been used. Can you believe it? Absolutely ridiculous!
Pool table purchase
I bought a really cool pool table and it got here super fast. I was a bit anxious at first because I heard some negative comments, but mine turned out to be just right. Everything was there and it's working perfectly fine.
Power rack, bench, olympic weight set
The customer service was absolutely brilliant! I just bought a power rack, bench, and Olympic weight set, and I was really impressed by how well the customer service team looked after me. They got in touch with me to double-check delivery costs and whether everything would work together, and they quickly sorted out any problems with damaged items or mix-ups. The actual products are amazing too - really strong and perfect for getting fit. All in all, it was a fantastic experience all thanks to the fantastic customer service!
8-foot trampoline
I bought a 8-foot trampoline from this company not long ago, even though I saw some bad reviews after I bought it. Luckily, everything went smoothly with my order. The trampoline came in just 2 working days and all the parts were there, as promised. I was happy to see that the website warned about possible delays because of lots of orders, which prepared me for any issues.
Air hockey table purchase
The air hockey table I bought was a great addition to our family game room. It looks really cool, plays smoothly, and can fit lots of players at once. When it arrived, I did have a couple of problems, like some missing parts and a short cable for the blower. But, I managed to sort it all out and still have a blast with the table.
12ft trampoline
Fantastic pick for a big fella, sturdy piece that handles weight with ease. Just waiting on the ladder to be in stock. Got sent the wrong size safety net, but the customer service team sorted it out swiftly with next day delivery. All in all, brilliant purchase.
Treadmill purchase
I recently bought a treadmill from your company, and I must say it's been quite disappointing. When it arrived, the packaging was all battered and some important parts were broken. To top it off, the instructions were in a language I didn't understand, which made putting it together a nightmare. Then, when I tried to use it, I had trouble downloading the app and changing the program. And don't even get me started on trying to lubricate the belt without any English instructions! Sadly, the state the treadmill arrived in means I can't even send it back. I would suggest to others to steer clear of buying from you, as the product quality and customer support were both seriously lacking.
Massage table purchase
I bought a massage table from this company not too long ago and it didn't go well. The table didn't match the details on the website so I sent it back right away, expecting my money back. But shockingly, the company won't give me a refund even though the courier says they got the table back. Their customer service is just terrible and I really recommend avoiding this company.
Bike rack purchase
I got myself a bike rack that was on sale and it turned out to be a really good deal. The delivery went without a hitch and was stress-free. When I had some queries about how to install it, the customer service team were so helpful. They really went the extra mile by giving me photos, videos, and prompt replies. I can honestly say it was a brilliant experience overall.
Gym equipment purchase
The delivery of the gym equipment was okay, considering everything going on with the pandemic. However, I've had some problems with the product itself. I've sent a few emails about a small amount of damage to a steel part, but I haven't heard back yet, which is really annoying. Not being able to use the gym equipment properly has made me doubt if it was worth buying. The way they've handled my questions has been pretty poor, and I'm really hoping for a solution soon.
Pool table
I bought a pool table from this company recently. I was a bit let down when it didn't turn up on the Friday like it was meant to because of problems with the courier. But they really made up for it by sorting out a delivery for the Saturday, even though I had to fork out extra money for it. I really needed the table for an event on Monday, so I was thankful for their fast action and flexibility. The table itself is top-notch quality and I'll definitely think about buying from them again in the future.
Bodytrain treadmill purchase
I recently bought a Bodytrain treadmill and, to be honest, my experience with them was awful. Firstly, the treadmill I got was faulty, and it was a nightmare trying to contact customer service. It took them a whole week to respond to my email, which is just not on when you've got a dodgy product. The customer service I got was nothing short of disappointing.
Trampoline
Avoid!! Purchased a trampoline at the end of March for our daughters birthday.. It arrived late and when we came to build it found that we couldn't. 3 sections of the frame were missing along with (unbelievably) the jump mat and a broken clip that holds the safety net up. Long story short they say they have ordered the parts, we haven't received a tracking no and in spite of numerous emails they have gone quiet. Conveniently their call centre is closed due to 'Covid' so communication is less than satisfactory. I have asked for our complaint to be escalated to a manager and for them to contact me regarding collection of the faulty item and a refund.. I refuse to pay to send something back that is not fit for purpose! If they resolve the issue I will change my review but having now read some of the others I'm not holding my breath..
I would not buy from this company again.. please ignore the yes!
**Update** We received the parts for the trampoline we purchased and have been able to build it resulting in one very happy little girl! However, I still wouldn't recommend this company as their customer service is something else! If you want that warm, fuzzy feeling you get from feeling valued then I would go somewhere else!
Review with most votes
Best quality and popular brand
Lot of sport supplies here are of utlimate brands but with bit of down costing compare to the stores. that's just bonus. From sportswear,gymwear, fitness stuff, machines and lo... Read onBy: Vanessa Holt