SportsShoes - Overall Rating based on 26 reviews
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Faulty shoes returned for refund
I bought some shoes from here, but they turned out to be faulty. So, I got in touch with a guy called Hammaad Khan from customer service through email. He was really helpful and professional, and we managed to sort everything out speedily. He offered us the choice of picking some new shoes as a replacement, but we went for a refund instead. It was all done smoothly without any problems. I must say, I was very impressed with the service and how well they dealt with the situation.
Running shoes for husband
I bought a pair of running shoes for my husband from SportsShoes not too long ago, but I've been really let down by both the shoes themselves and the customer service. After just a couple of months of wearing them, holes started to show up and get bigger in the airflow holes above the toes in the shoe fabric. When I got in touch with customer service about this problem, I was taken aback by their response. They immediately blamed the issue on the shoes being the wrong size, even though I made sure they fit properly with enough room. It was really annoying to keep being told that the size was wrong, and I felt like they were talking down to me, as if I didn't know what a well-fitting shoe should feel like. The material around the airflow holes just wasn't strong enough to handle the movement of running, which led to the holes appearing. The customer support team's insensitive and unhelpful attitude left me shocked.
Women's Merrell Goretex shoes
I recently bought a pair of women's Merrell Goretex shoes from SportsShoes and I have to say, I was really impressed with the whole experience. They had a great range of shoes which made it easy for me to find just what I wanted. When the shoes arrived, I noticed a small issue with the eyelets. I got in touch with customer service and they were really quick to respond. They arranged for a replacement pair to be sent to me at no extra cost. The whole process was smooth and trouble-free, showing how much they care about making sure customers are happy. I'm really happy with my new shoes and the fantastic service I received from SportsShoes.
Trainers purchase
I bought a pair of trainers from this company online not long ago, and I have to say, I was really pleased with how it all went. The delivery was super fast, and even when the trainers were a bit too large, sending them back was easy peasy thanks to the helpful person I chatted with online. In no time at all, I got the right size trainers and I'm absolutely delighted with both the trainers and the service. Thanks a bunch!
Shoes purchase
I've had enough of these online shops that promise good customer service but don't deliver. However, I must say SportsShoes has really impressed me - I can't find any faults in their service. I don't usually recommend shops to my friends, but I've already told a few of them to give this place a try. I'm really looking forward to receiving the new shoes I ordered!
My warranty claim
I recently had to make a warranty claim for an item I bought from this shop. I contacted them through their website's contact page and a lady named Beth responded to me very promptly. She dealt with my claim in a very efficient and professional manner. I was really pleased with the way everything was sorted out. Huge thanks to Beth and SportsShoes for their great service!
Discounted spikes, fast delivery
I was a bit unsure about buying from this shop to begin with, but I'm really pleased I did! The discounted spikes I got were a bargain and the delivery was really fast. I got them in just 3 days, and they fit brilliantly. It's not often you find shops that actually do what they say they will, so hats off to this company for going above and beyond.
Running gear purchase
I've been buying my running gear from this place for ages and they never disappoint. They have everything I need and their prices are always spot on. Returning or exchanging items is a breeze if they don't fit properly. Just wanted to give a big shoutout to Charlene for sorting me out with the perfect size shoes! She kept me updated throughout the whole process.
Customer Service Experience
I had a really good experience with the customer service team at SportsShoes. I needed to sort out a return and the guy I spoke to, Hammaad, really knew his stuff, explained everything clearly, and patiently talked me through the Returns Policy. I was so impressed with how helpful he was that I made a mental note to ask for him next time I needed help. I decided to place a new order and my new shoes arrived quickly within a day. All in all, I was really happy with the great service they provided.
Shoes with a squeak
I bought these really nice new shoes from the shop, but they began to make this irritating squeaking sound. I phoned up and then sent an email to the shop, and they sorted it out really quickly without any fuss. I was really impressed with how fast and simple it was!
RAB backpack purchase
I've just treated myself to a new RAB backpack, but can you believe the zips were sewn on the wrong way round? How does that even happen? Thankfully, I got in touch with customer service and Alia was amazing. She sorted out the return and a new backpack is on its way to me now. Huge thank you to Alia for coming to the rescue!
Replaced trainers, great service
I had to send back a pair of trainers because they split really quickly. They didn't have the same pair in stock, but the customer service team, especially Hammaad and Adam, were amazing. They found a similar pair for me and sent it out on the same day at no extra charge. I was really impressed with how quickly they sorted everything out and how willing they were to help.
Walking boots
I bought a pair of walking boots recently from the shop at a really good price. When they arrived, I realised they were a bit small for me. I emailed customer services to ask about exchanging them, and I was so pleased with the quick and friendly reply I got from a lady called Beth. She gave me clear instructions on what to do for the exchange, which made it really simple. I was really happy with how everything went and I would definitely shop with them again.
Oofas sandals
Wow, I just have to say, the customer service at this store is brilliant! A really friendly guy helped me out when I had trouble ordering online. He made everything so simple and my Oofas sandals arrived quickly on Friday after ordering them on Wednesday. Let me tell you, these sandals are like walking on clouds! They are so comfy that I haven't taken them off since they arrived. I love them so much that I'm already considering ordering another pair soon.
Expensive trainers
I wanted to give a shoutout to an amazing guy called Adam for his brilliant customer service. He made sure to keep me in the loop about the whole journey of my faulty trainers, and when they were no longer available, he quickly sorted out a refund for me. The communication was spot on from start to finish.
Super quick VAT refund process
The VAT refund process for us Channel Island residents was a piece of cake! Beth got it sorted in just 6 minutes after I sent an email. Oh my goodness, talk about a speedy response! The website is really easy to use as well, so finding the right shoe sizes was a breeze. And you won't believe how quickly the shoes were sent out, faster than you can blink. Overall, it was a fantastic experience from start to finish.
Running spikes
Yeah, so I bought these running spikes, yeah? They were really cool at first, but then I had a big issue with them! The folks at the store, Ryan and Alia, were so great when I needed to return them. They made it really easy and fast for me to send them back, and they even sent me a prepaid label. And you know what? They helped me choose a new pair since the ones I wanted were out of stock. They were so kind and friendly, I felt like a proper VIP!
Trainers
I made a mistake when I ordered the trainers in the wrong size, but SportsShoes got it all sorted in no time! They sent me the correct size and organized the return of the wrong pair in just 2 days. The entire team, especially Beth, were a massive help and made the whole process so easy.
Children's shoes
I bought some shoes for my son not too long ago, but when they arrived, they were a bit pinchy on his feet. So, I got in touch with customer service, and I have to say, I was really impressed with how helpful they were. They sorted out the return super efficiently and sent us a new pair of shoes that fit him perfectly. Charlene and another lovely member of staff really went out of their way to help me, and I can't fault their service - it was top-notch. I'll definitely be coming back as a customer in the future.
Shoes purchase
I recently purchased some shoes from this company and honestly, it was a nightmare! They've got two returns addresses that don't even communicate with each other. I had to jump through hoops to prove that I had sent back the shoes, even though they'd had them in their possession for an entire week! And then, after acknowledging that they had received the shoes, they had the cheek to offer me store credit instead of a refund. What a complete rip-off!
Review with most votes
Complete sports corner
I had few items from this store few months back For my daughter, and son They have covered almost all the sections.My corner is cycling and walking apparel,shoes , T-shirt, sh... Read onBy: Gordon