HellyHansen5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Stood by their kit
Halfway through the season I noticed the main zip sticking on a jacket I'd been using every week for work and weekends. I had proper doubts before buying — I'd heard whispers about flimsy zips and poor aftercare, and as someone who depends on kit for shifts and a dodgy lower back, I wasn't keen on being left out in the cold. Contacting customer service felt a bit like bracing for a fight, but the whole thing was handled quickly and with almost no faff. A rep called me back, asked sensible questions, and arranged a full credit so I could replace the jacket — no endless forms, no "try a local repair" suggested as a fix. It's reassuring when a company actually honours what they sell; makes you breathe a bit easier on shifts. I'm glad I picked this brand in the end, and while I wasn't expecting miracles, it's good to be pleasantly surprised and to have a supplier you can rely on.
Quick swap, decent service
it took a couple of messages to get clarity on the refund/return window and I had to chase one update, but nothing major. I use these jackets for weekends away and wet school runs, so reliability matters — this one didn’t last first time, but the customer service and delivery fixed it without too much faff. I’d buy from them again, though I’d still check seams before heading out.
When the replacement sealed it
clear emails, a sensible timescale and no faff with returns. It wasn't perfect — I had one small delay on a reply — but overall efficient and courteous. That practical help plus a fair replacement convinced me I'll happily stick with the brand. Credit to Kevin and the team for sorting it calmly without making a drama.
Good jacket, clumsy aftercare
Caught in a sudden downpour on my cycle commute and the jacket did exactly what I bought it for — kept me dry and didn’t cling uncomfortably when I warmed up. I wear it most days, to work and at weekends, and the fabric feels robust without being heavy. Pockets sit in the right place and the hood actually stays put. Then a seam started to give after a few months. I filled in the warranty form, uploaded photos and gave the details, and for a while two different agents were on the case. Things got awkward after I posted a frank review online. A manager called in and asked for extra steps that hadn’t been mentioned before. It felt like the process suddenly got needlessly complicated. That said, after a bit of back and forth they did honour the claim — not quick, but it was sorted. I’m relieved and a bit pleased it ended up okay, even if the handling could have been smoother. Clearer communication and fewer surprises would help. The jacket itself is solid, and I’m glad it wasn’t a wasted purchase.
Put to the test
quick replies, real people who understood kit and use, not some canned answers. Combined with gear that actually keeps you dry and doesn’t fall apart after a season, that human touch makes a difference. It’s not perfect — pockets could be better — but overall reliable, purpose-built kit from a brand that knows its market. I’ll keep buying. They’ve lasted a few seasons too.
About HellyHansen
Helly Hansen is a Norwegian clothing and equipment company known for technical outerwear. It designs and produces jackets, trousers and base layers for sailing, skiing and other outdoor activities, as well as workwear and safety footwear. The brand is used by recreational and professional users in marine, mountain and industrial settings. Helly Hansen was founded in 1877 and is headquartered in Oslo, Norway. It is owned by Canadian Tire Corporation.
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Online shopping | Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences
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Last update: April 2026
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Review with most votes
When the replacement sealed it
clear emails, a sensible timescale and no faff with returns. It wasn't perfect — I had one small delay on a reply — but overall efficient and courteous. That practical help... Read onBy: Max