Hockey Factory Shop Reviews

: 20
75% Would buy here again

Most relevant positive review

  2024-05-31
Stick, ball, mouth guard for g
I went to the shop and found the service to be excellent. I was looking for a hockey stick for my...Read on
andrew

Most relevant negative review

  2024-05-02
Two items, paid for delivery
I bought two things but when I tried to swap one for a different size, they told me I had to pay ...Read on
K. Moore

Review with most votes

  2019-04-02
The hockey stick is damn good
Last sunday i broke my hockey stick and we ordered the new one from here same day. They took extr...Read on
Veronica Tyler

Reviews (20)

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    Stick purchase

    I popped into the shop the other day to get myself a new hockey stick as I've recently gotten back into playing hockey after taking a break. The staff there were really helpful and knew a lot about the different products they had. They helped me pick out a stick that was just right for my playing style and what I needed. There was a good selection of sticks to choose from and I managed to find one that was exactly what I was looking for. I was also happy to see that they had some discounts and offers on, which made my purchase even better. All in all, I had a great time at the shop and would definitely recommend it to any hockey fans looking for top-notch products and great customer service.


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    Stick, ball, mouth guard for grandson

    I went to the shop and found the service to be excellent. I was looking for a hockey stick for my grandson and needed some advice, and the staff there were really helpful in helping me choose the right one. In the end, I not only bought a stick but also a ball and a mouth guard. The staff even gave me some valuable tips on how to take care of the equipment. The shop had a great range of products, so I found everything I needed in one go. I was also impressed by the speedy delivery of my order. I ordered just three days before Christmas and was thrilled to receive it the very next morning. All in all, it was a fantastic shopping experience, and I would definitely recommend this store to others.


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    hockey stick

    I recently bought something from the Hockey Factory Shop and I have to say, I was really impressed with the whole experience. The customer service team was excellent, they gave me some other options when my first choice wasn't available. The hockey stick arrived quickly without any problems, which was great. And when a small issue came up after it was delivered, the customer service team dealt with it quickly and professionally. I'll definitely be going back because of the fantastic service I received. Plus, they have a wide variety of products at good prices, so it's a great place for all hockey fans.


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    Grays GR500 Composite stick purchase

    I recently bought a Grays GR500 Composite stick from their website at a really good price. The delivery was estimated to take 5-7 days with free delivery, but I wasn't in a hurry. After a few days, I got an email informing me that the 2020 version was out of stock, but they offered to upgrade me to the 2021 version at no additional cost. I agreed, and a few days later, the stick arrived. It only took 7 days from placing the order to receiving it. I was really impressed with their service and will definitely use them again.


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    Hockey stick and gloves

    I was really excited to pick up a new hockey stick and gloves from the shop, but I was disappointed about the return policy. It's not right that I have to pay for shipping again if I want to exchange something. Most other places let you exchange items for free, but not this shop. I don't think I'll be ordering from here again if it means I have to pay extra just to get the correct size. The products and service are great, but the return policy definitely needs a major update.


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    Two items, paid for delivery

    I bought two things but when I tried to swap one for a different size, they told me I had to pay to return it and then pay for shipping again! Most places usually let you exchange for free so I was really disappointed about that. I ended up finding the size I needed from another store instead.


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    Red Adidas 3 stripe purchase

    I was on the hunt for some red Adidas trainers with the classic 3 stripes and I managed to find them here. I was a bit apprehensive about buying from a new website, but I thought I'd take a chance. And let me tell you, I'm so pleased that I did! The trainers arrived in record time, just 7 days after ordering. The customer service was fantastic too, they replied to my emails in a flash. All in all, I'm over the moon with my purchase and the whole shopping experience. Big thanks to everyone involved!


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    Hockey backpack purchase

    I have to say, I was really impressed with the customer service at this place. Amani was absolutely fantastic and assisted me in choosing the ideal hockey backpack, especially after the first one I got was damaged. She took the time to show me various options, so I could see and feel the bags in person rather than just relying on online pictures. Her commitment to finding the perfect bag for me was outstanding. And the prices were great too! I will definitely be coming back as a customer.


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    New hockey stick

    I bought a new hockey stick from a shop recently, and I have to say, I was really impressed with how it all went. When I checked out their website, I saw that they were selling the exact stick I was after, and it was a lot cheaper than other places. Ordering it was easy-peasy, and it arrived just a few days later. The stick itself is top-notch quality, and I'm absolutely chuffed with it. I'd definitely suggest this shop to anyone looking for a new hockey stick.


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    Purchased a hockey stick for my daughter

    I bought a hockey stick for my daughter as a Christmas gift recently. I wasn't sure about a few details, but a really kind lady at the store went out of her way to assist me. She got the stick from the store, answered all my questions, and made sure it was sent out on the same day, even though I had missed the deadline. I was really impressed with the great service I received, and the prices were good too. Overall, I would definitely suggest this company to others.


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    Exchange before Christmas

    I recently had a chat with Hockey Factory Shop just before Christmas, and I have to say, I was really impressed with the service I got. The team were quick to get back to me and sorted out the exchange straight away so that my item arrived in time for the holidays. Their efficiency and commitment to making sure customers are happy was really impressive. I'm grateful for the effort they made to ensure I was pleased with my purchase.


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    Osaka hockey bag purchase

    I'm really disappointed with my purchase from this shop. I ordered the Osaka black label bag, but it turned out to be 10cm shorter than what was advertised. So I decided to swap it for the Osaka SP custom bag, thinking it would be better, but it was also 10cm shorter than what was listed on their website. It's unacceptable that they haven't updated their website with the right dimensions yet. Just a heads up for other buyers - be careful!


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    Hockey grip in different colour

    I just ordered from here for the first time, and it was really impressive! I made a mistake and ordered the wrong colour grip, but they were very helpful and quickly changed it for me. Two days later, my order arrived at my door! The staff were incredibly kind and understanding. I highly recommend them!


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    Goalkeeper kit

    The website was really user-friendly, but I did have a bit of trouble when it came to paying with my credit card because of the high amount. However, everything got sorted quickly and I got my goalkeeper kit in just a couple of days, which was brilliant! I'd definitely suggest this shop for anyone looking for goalkeeper gear. I especially liked the colours of the leg guards.


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    Hockey stick order

    Hey there, so I bought a hockey stick for my son's Christmas present back in November and it turned out to be a bit of a nightmare! They promised it would arrive within 3-5 days, but by December 21st there was still no sign of it. I tried reaching out via email and phone but got no response at all. Finally, weeks later, I received an email stating they couldn't fulfil the order until the following year. The person I spoke to on the phone didn't seem very genuine.

    In the end, I decided to check out cricket-hockey.com instead, and they were able to take my order with guaranteed next day delivery, all for the same price. The customer service representative I spoke to there was really lovely!


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    Hockey equipment

    I bought some hockey gear from that shop recently and honestly, the whole thing was a bit of a let-down. I wanted to ask a question about one of their products, but when I tried calling their customer service during normal office hours, they were shut! So, I thought I'd try emailing instead, but I've not heard back from them at all. On top of that, the returns system was pretty rubbish - they didn't even include a return label, which meant I had to fork out more money to send the stuff back. And when I did manage to speak to their customer service team, they weren't much help at all and didn't really solve any of my problems.


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    Shoes exchange

    I wouldn't bother asking for any help with exchanges here. They've got a decent selection of hockey gear, but the customer service is really unhelpful, especially when it comes to simple exchanges like swapping shoes for a different size. It's like they don't even want you to return anything. Honestly, I wouldn't suggest this place unless you're absolutely certain you won't have any problems with your purchase.


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    Hockey stick for grandson

    I bought a hockey stick for my grandson from this shop as a Christmas gift, and I have to say I was really happy with the service I got. They let me know right away when there was a small problem with the stock of the stick I wanted, but they offered me a better version for the same price. I was also really pleased to get free next day delivery, which was a nice surprise.


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    Bought hockey gear

    I went online and ordered some new hockey gear. The items were really cheap, especially the hockey boots - they were a bargain! The ordering process was really straightforward, all the info was easy to find. And to top it off, the gear arrived exactly when they said it would. I definitely think I'll be ordering from there again.


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