Japanese Taste - Overall Rating based on 21 reviews
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Sushi, Ramen, and Matcha Tea
As someone who loves Japanese food, I've been wanting to try Japanese Taste for a while. Even though I had heard some mixed reviews, I decided to give it a go and make an order. I was really impressed by how efficient and reliable the service was. It only took 6 hours from when I placed my order to when it was shipped. The delivery only took 4 days, and everything arrived in perfect condition. The quality of the products really made the whole dining experience better.
Japanese food order
I thought I'd give this place a try, even with some iffy reviews, and I'm glad I did. I ordered on the 3rd of February and got my stuff by the 8th of February. That's pretty speedy considering the weekend and customs hold-ups, especially sending it all the way to Germany with DHL Express. I also liked that I could pay the import taxes online for convenience. People moaning about the extra charges for import taxes don't seem to get it - that's just how importing goods works. You've got to know your country's customs rules before you start ordering stuff.
Japanese snacks and tea
So, I bought some Japanese snacks and tea from this website not long ago, and I can't say I was chuffed with the whole experience, to be honest. The stuff itself was decent, but I was proper miffed when I got hit with extra taxes and fees after I'd already sealed the deal. Fair enough, I was expecting to cough up for taxes and shipping being based in the UK, but getting taxed twice on top of pricey goods? Nah, mate, not cool. Anyway, I've come across other sites that are straight up about these extra costs, so now I'm a bit hesitant about giving this site another go in the future.
Sushi and ramen
I got myself some sushi and ramen from this website, but it literally took ages for it to turn up. And y'know what? I didn't receive a single update about my order the whole time. Got so annoyed that I had to ring up my credit card company to get my dosh back. Thankfully, they sorted out the refund sharpish. Seriously, don't bother buying anything from this website - it's dodgy as heck!
4 boxes of chocolate covered potato chips
Recently, I ordered 4 boxes of chocolate-covered potato chips from a website. I was pretty happy with the whole experience. The product turned up in its original packaging and was exactly what I wanted. The only downside was that it took a little longer than expected to arrive. I get that maybe it was because of lots of stuff being sent out, but I wish there had been more info about this on the website.
Order confirmation delay
I bought something from Japanese Taste the other day and it took a while for me to get an order confirmation. I was a bit worried at first, but their customer service team got back to me quickly when I asked about it and gave me the tracking number for my parcel. The package arrived on 02/07 and everything was nicely packed and in great condition. It was a bit annoying waiting for the tracking number, but overall it was a good experience.
Sushi and ramen
I absolutely love the food from Japanese Taste, it never fails to impress me! The sushi and ramen are always super fresh and expertly made. The flavours are so authentic and delicious, they always remind me of my trips to Japan. Plus, they package everything with such care, so it always arrives in perfect condition. I've ordered from them quite a few times now and every time, I'm just never disappointed. I can definitely see myself being a regular customer for many years to come.
Cases of dried snacks
I was really let down by the service I got from this company. I placed my order on the 2nd of September 2024 and then didn't hear anything for a full three weeks! No updates, no messages, absolutely nothing. I was left in the dark until I randomly got an email saying my order was ready. I know things can sometimes take longer than planned, but three weeks of complete silence is just not on.
Sushi rolls
I ordered some sushi rolls from this place and it was a total disaster! They charged me too much and didn't give me the discount they said they would. On top of that, they sent me sushi that had already been opened and half of it was missing! I tried emailing them to find out what happened, but they completely ignored me. Eventually, they did give me a refund for the sushi, but it was a real pain. I won't be ordering from them again!
Rice crackers
I bought some rice crackers from this place not too long ago and honestly, it was a bit of a letdown. When the package turned up, I saw that all the crackers were smashed into pieces, so I couldn't even give them as gifts. The customer service left a lot to be desired too - they wouldn't own up to their dodgy packaging. It's really disappointing when a company handles its customers like that. If you want top-notch products and service, I'd recommend giving this place a wide berth.
Delayed order
I ordered something two months back but after waiting for a month, they told me they'd ship it soon. I tried to cancel, but they said it was too late. I reluctantly waited longer, but another week passed with no news. Frustrated, I had to dispute the charge on my bank.
Sushi and ramen
So, I ordered some sushi and ramen from this place, yeah? And you know what? The package got stuck in customs because they didn't have the correct papers or something. And now they're refusing to refund me! It's basically a complete scam, honestly.
BlackFriday order
I made a purchase on Black Friday and was really happy with how it all went. Got the confirmation email and it said there might be a delay in the shipping because the products were coming all the way from Japan to the USA. They said it could take about 17 days to arrive, which I thought was fair considering the distance.
Ordered a product
I bought something from this place not long ago and honestly, it wasn't great. I had to wait 3 whole days before they told me it wouldn't be sent for another 3 weeks. I asked to cancel my order but they said no. When the package eventually turned up, I said I didn't want it and sent it back to the shop. But even then, they wouldn't give me my money back. I had to take it further and sort it out with my bank.
Sushi rolls and matcha tea
I've gotta tell you, I just couldn't be happier with what I got from this place. The sushi rolls were so fresh and tasty, and the matcha tea was spot on. The prices were fair, especially considering how good everything was. The customer service was amazing, they answered my questions super quickly and were really helpful. Plus, my order arrived quickly and in perfect shape. Honestly, this is definitely one of my top spots for Japanese food and drinks.
Multiple purchases, wide product variety, competitive prices
This online shop is a real find when it comes to Japanese goodies. I've bought loads of stuff from them and I've always been wowed by the massive range they offer and the prices that are hard to beat. One thing that really sticks out for me is how they lay out all the ingredients and allergens of each product on their site, which makes life so much easier for customers with dietary needs.
Express shipment worth 460swiss franks
I'm a customer who ordered a lot of products for speedy delivery, and I have to say I'm really let down by the service from this company. Even though I paid extra for express shipping, it's been more than a month since I placed my order and I still haven't got my products. When I contacted the support team for help, all I got back was a dismissive response with a smiley face. That kind of customer service just isn't good enough and seems dodgy to me. I was expecting a reputable company to keep their promise of delivering on time, but sadly that hasn't happened this time.
Frequent customer, Japanese snacks
I've been coming to this place for ages now, always ordering loads of Japanese snacks. Even though it takes a bit of time for the delivery to arrive, I've never been let down by the top-notch quality. They offer a huge variety, the packaging is nice and secure, and the flavour is consistently great. If you're after some Japanese snacks, I can't recommend this place highly enough!
Sushi and ramen
I just want to share my experience ordering sushi and ramen from this place. It was a nightmare. Firstly, they didn't mention any delivery fees or taxes, which I find really sneaky. Then my order arrived a week late, and I had to pay extra at customs for it to be released. It's just not on, is it? I can't tell if they're trying to scam us or if they're just really bad at managing their business. Either way, I won't be ordering from them again, that's for sure. And those positive reviews? I reckon they're probably fake. What a waste of both time and money, if you ask me. Anyway, Merry Christmas, I suppose.
Sushi rolls and ramen
Oh wow, this place is just terrible! I ordered sushi rolls and ramen, but my order got lost and they didn't even try to help locate it. And to top it off, they took away my loyalty points so I couldn't even leave a negative review on their website. Seriously, what on earth is going on??
Review with most votes
Express shipment worth 460swis
I'm a customer who ordered a lot of products for speedy delivery, and I have to say I'm really let down by the service from this company. Even though I paid extra for ... Read onBy: Russell