Not on the high street26 reviews
This score is based on 26 genuine reviews submitted via BritainReviews since 2023.
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The customer service was really great, quick, and really attentive. Both items and the Sellers were brilliant. But, the website was a bit confusing, it felt like it was made by a robot or someone with a muddled mind. The ordering system kept saying two items were actually one, which was confusing until the package came. There were a few spelling mistakes in the system, like 'expirate' instead of 'expiration', which was annoying. Nevertheless, the main thing is that the right items got here on time.
Custom handmade jewellery purchase
I bought some custom handmade jewellery from this website not long ago and I was really let down by the quality of what I received. The piece didn't match the photos at all and looked like it had been poorly put together. On top of that, the customer service team weren't very helpful or responsive when I tried to talk to them about it. All in all, it was a bit of a disappointment.
Silver earrings with rose gold ball
I got these lovely silver earrings for my friend, with a pretty rose gold ball in the middle. Sadly, she can't wear them now because they've gone all black! I'm really let down by them 😡
Digital Experience purchase
I bought something online on the website, but I had trouble getting into my account to download it. I contacted customer service and Ariana sorted it out super quickly. She not only got in touch with the seller for me but also sent me a PDF of the thing I bought. I was really impressed with how helpful she was.
Christmas gifts
I bought some Christmas presents from this website recently and I have to say, I was really impressed with the variety of items they had. Not only were the products unique and high quality, but the customer service I got after I bought them was amazing. The team was super quick to answer any questions I had and their positivity was really nice to see. I would definitely suggest this website to anyone who wants to find special gifts for their family and friends.
Personalized birthday present
I ordered a special birthday gift for my son, wanted to tweak the wording a bit. The customer service team were amazing, they sorted out my requests with no problem at all. I was really happy with the service I got and will definitely shop with them again.
About Not on the high street
Not on the High Street is a British online marketplace founded in 2006 by Holly Tucker and Sophie Cornish. The platform specialises in offering unique, personalised, and handcrafted products from independent small businesses and artisans. It aims to provide an alternative to the mass-produced items commonly found on high streets, thereby promoting creativity and individuality. Over the years, the company has grown to feature thousands of curated products ranging from homeware and jewellery to gifts and experiences.
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Categories Not on the high street
Online shopping | Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences | Electronics Reviews & Experiences
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Last update: August 2025
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Review with most votes
Christmas gifts
I bought some Christmas presents from this website recently and I have to say, I was really impressed with the variety of items they had. Not only were the products unique and h... Read onBy: Paula