Not on the high street25 reviews
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Misleading delivery estimate
The products are always top-notch when they eventually arrive, but I reckon the delivery estimates can sometimes be a bit misleading. I bought something recently that was meant to get to me by a specific date, but it’s been sent through a delivery service known for being a bit dodgy, so chances are, I won’t be getting it on time. It’s frustrating because this isn’t the first time I’ve had problems with deliveries being delayed in the past.
Late delivery, damaged and poorly packaged gift
I was really let down by my experience with this company. The thing I ordered came way later than expected, and once it did arrive, it was all banged up because of shoddy packaging. I attempted to get in touch with the company several times about it, but they never bothered to reply. Their customer service was just shocking. I won't be giving them any more of my business, that's for sure.
Personalized leather keychain
I bought a cool leather keychain from this online marketplace the other day and I have to say, I was really impressed with how good it looked. The quality and craftsmanship were top-notch, just like they said on the website. The personalisation was spot on too, really nicely done with lots of attention to detail. And when I had a question about the keychain, the customer service was super quick and helpful. All in all, I'm really happy with what I bought and I'd definitely recommend this platform to anyone who wants something unique and high-quality.
Awesome order, prompt delivery
I was really impressed with my first order, so I decided to get two more for my mates. Yeah, the prices might be a tad steep, but it's important to back small businesses, innit? The stuff is always top quality and I've never had any issues with them. Ordering to delivery was a breeze and it was done in a jiffy. On top of that, they take Apple Pay and Klarna, which is a plus. The website is ace and I'll definitely be getting more from there in the future! Cheers!
Fake product, terrible customer service
This company is a complete joke, mate. The bag I got was nothing like what I ordered - it was a rubbish knock-off of the brand they were advertising. And when I tried to speak to customer service, all I got was automated replies that didn't actually help with my problem. It seems like they only want to hear nice things, because my negative review mysteriously disappeared. I reckon you should steer clear of this company, it's just not worth the hassle.
Non-delivery issue
I bought something from this website not long ago but I never got it. The seller said they sent it to the wrong address, which is really annoying. I won't be buying from this site again after this mess.
Golden wedding anniversary gift
What a nightmare! I was really looking forward to getting the ideal gift for my best mate's golden wedding anniversary, but the whole thing turned sour thanks to awful customer service. When I attempted to pay with PayPal, the transaction just wouldn't work out. I tried reaching out to the company via email for help, but it was hopeless - no useful response, no help at all. Absolutely maddening. Needless to say, I'll steer clear of this company in the future. Just a heads up for you.
Personalized birthstone necklace
I bought a special birthstone necklace for my mother-in-law with her grandkids' names engraved on it. Sadly, after only a few months, the necklace went all black, which was a real let down. If only I had checked the reviews before buying it. I wouldn't suggest this product to anyone else, it was just a waste of money.
Replacement goods
I had a problem with an order I got from the website, but luckily their customer service team sorted everything out for me. The seller messed up my first order, but NOTHS came through and sent me replacement items quickly. This whole thing has made me feel more confident about buying from this website again in the future.
First-time purchase disappointment
I recently bought something new and I have to admit, it didn't quite meet my expectations. I decided to get in touch with customer service to arrange a return. I ended up paying for the return postage myself. I gave the product 2 stars in my review mainly because the customer service team responded to my queries very quickly.
Misleading cushion covers
The cushion covers I bought were a real let down. They didn't match the picture on the website at all and faded completely after one wash. The design was smaller and the color was way lighter than what was shown. When I asked for a refund, they told me to send the covers back at my own cost for testing. But after I did that, I never heard back from them and ended up with no covers and less money. It was really annoying and expensive, so I won't be buying from them again.
Adverse disruption
I'm sorry to say, but my time with this company has been spoiled by their annoying adverts on YouTube. I get really frustrated when ads pop up while I'm trying to watch something, so I've decided to stop supporting them, just like all the other companies who do the same thing. It's a shame that businesses feel the need to use these intrusive tactics to get attention, and I really hope they think about changing their approach to advertising in the future.
Pebble picture purchase
I bought a lovely pebble picture from a little local company on this platform recently. Gracefully Gifted, the company, gave me the best service all through. They kept me updated by email on how my order was doing, and it actually arrived sooner than I thought. The product was even better than I imagined, so I'll definitely shop there again.
Silver necklace
I purchased this amazing silver necklace because I thought it looked really cool. When it arrived, I was pleasantly surprised at how great it looked in person! It arrived very quickly and the quality is top-notch. I honestly can't find any faults with it and I will definitely be purchasing from them again!
Personalised Coasters for Business Gifts
I recently bought some personalised coasters for my coffee business to give as gifts to our loyal customers. The coasters were really good quality, looked very professional, and our customers loved them. They had a nice personal touch and were packaged well. Our customers were impressed and asked us where we got them from. Ordering was easy and the coasters arrived quickly, just as they said they would. I'm really happy with the products and service overall.
Wedding anniversary gift
I bought a lovely wedding anniversary gift for my partner on this website not long ago. Unfortunately, it ended up breaking after a few months. However, I was really impressed with the amazing customer service they gave me. When I contacted them about the issue, they quickly sorted it out and sent me a replacement, even though I had made the order quite a while back. The whole process was hassle-free, and their prompt and efficient response really wowed me. I would definitely recommend this website to anyone looking for top-notch customer service and a commitment to making their customers happy.
Engraved anniversary present
I ordered a special engraved gift for my wife's wedding anniversary from an online shop not long ago. They said it would arrive by a certain date, but it ended up coming nearly a week later than expected. To top it off, I got a standard email saying my order had only just been dispatched, which made me doubt the way they keep in touch with customers. Unfortunately, this meant my wife's anniversary surprise was ruined, which was really upsetting. I've never been so let down by an online purchase before and I wouldn't suggest this shop to anyone who wants dependable and prompt service.
Watercolour image with frame
I had a bit of trouble communicating with the sellers on this platform. The emails they sent me were a bit confusing, and I found it quite tricky to get around the website. As soon as I paid for my order, I asked for a change to be made, but sadly, the final product didn't reflect the changes I requested. Finally, when the product arrived, it was more than a week late, and I was really let down by the quality of both the watercolour image and the frame.
Ugly Product
I got this thing online that I thought would be great, but when it came, it was actually pretty awful and not at all what I was hoping for. I tried to chat with the seller about it, but they weren't very nice to me. Luckily, I contacted customer service from the website I got it from, but they ended up siding with the seller instead of helping me out.
Two items
The customer service was really great, quick, and really attentive. Both items and the Sellers were brilliant. But, the website was a bit confusing, it felt like it was made by a robot or someone with a muddled mind. The ordering system kept saying two items were actually one, which was confusing until the package came. There were a few spelling mistakes in the system, like 'expirate' instead of 'expiration', which was annoying. Nevertheless, the main thing is that the right items got here on time.
About Not on the high street
Not on the High Street is a British online marketplace founded in 2006 by Holly Tucker and Sophie Cornish. The platform specialises in offering unique, personalised, and handcrafted products from independent small businesses and artisans. It aims to provide an alternative to the mass-produced items commonly found on high streets, thereby promoting creativity and individuality. Over the years, the company has grown to feature thousands of curated products ranging from homeware and jewellery to gifts and experiences.
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Categories Not on the high street
Online shopping | Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences | Electronics Reviews & Experiences
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Seite online seit: 20 November 2019
Letzte aktualisierung: 29 November 2024
Review with most votes
Christmas gifts
I bought some Christmas presents from this website recently and I have to say, I was really impressed with the variety of items they had. Not only were the products unique and h... Read onBy: Paula