The Edinburgh Woollen Mill Reviews
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Multiple items, one needed to be returned
I bought a few things from this shop not long ago, but one of them had to be sent back. And guess what? I was really surprised to learn that if you use PayPal to pay, you have to cover the cost of the return yourself to get a refund. Honestly, that doesn't seem right, especially with all the money problems they're facing. It looks like they're treating PayPal users unfairly, and that's just not on.
Click and Collect online order
I recently had a really frustrating experience with placing an online order for click and collect at The Edinburgh Woollen Mill. I chose our local store for pick-up but got an email saying I needed to go to a store 20 miles away. I called within half an hour to fix it, but they said it was too late to change and just cancelled the order instead. The person on the phone wouldn't budge, even though it was a simple mistake that could have been easily corrected. This was supposed to be a gift for an elderly relative who can't easily get out to shop, so it was really disappointing. It's pretty clear that the EWM staff really need to work on their customer service skills and organisation. I definitely won't be using their services again.
Clothing items
I had a bit of a rubbish time at the store recently. I went in there to have a look at some clothes but ended up feeling like I had to buy something before I could leave. It was a bit awkward and made me feel a bit trapped while I was shopping. In the end, I bought something just so I could get out of there, but it wasn't what I had in mind at all.
Clothing and accessories
The people working in the shop were really helpful and went out of their way to make sure I found everything I was looking for. However, I couldn't help but notice how run-down and shabby the store itself appeared. It could definitely do with a makeover to match the high quality of the items they sell. Nevertheless, they had a fantastic selection and everything was well organized.
Jumper
First all the staff in Clacton branch are ex lent
But policy off the stores not customer frendly
I brought a jumper and I went to wear it has big hole in it went to store to change jumper I had no receipt miss placed it the shop staff said can't change jumper
I go it store every week to buy cloths I could open my own store with cloths I brought from the store
They know me I buy lots cloths there BUT I WON'T ANY MORE VERY BAD CUSTOMERS POLICE FOR REGULAR CUSTOMERSAwsome stuff
i bought women knitwear ,They have an amazing collection,super quality
I bought a denim skirt at this shop. When I got home and tried it on, I realised there was not a lot of leg room in it. Today I returned the skirt, and receipt to my local EWS. I was told I could not change the skirt, because I had removed the tag attached to the skirt. I had taken it off, when I tried the skirt at home. So I was not able to change the skirt, or claim the money back even though I had the receipt on me. I am devastated!!
First class
I just popped in to the Norwich dept today for a general look around. Having come across a possible jacket for my husband, the assistant Ollie was faultless and thorough in his role. He called another store, gave us the relevant information so we could order online if wanted. He wasn’t pushy but attentive and polite! A real credit to the company. Thank you Ollie.
Review with most votes
First class
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