Pet Support Systems6 reviews
This score is based on 6 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Was grumpy, now sorted
Honestly, I half-expected a tangle of forms and glib replies, but they were proper helpful — patient, explained the certificates step by step. I was nervous before buying, wondered if they'd get why my cat matters, but those doubts faded fast. Now the paperwork's done and I can actually relax at home with her, and chilled, which is priceless.
Paperwork delay, relief eventually
Right in the middle of moving week I found out the landlord form hadn't been signed, even though they'd emailed to say they'd got it. That held up my flat move; I had to delay unpacking boxes and essentials like the kettle. I chased them several times, there was no live support which was frustrating, but eventually it was sorted and I'm glad it didn't cost me the extra £350 in the end.
Weekend support that actually helped
I was halfway through moving boxes when the rental screening flagged my two support dogs and I panicked a bit. I first used their service last month, reached out over the weekend and got a reply surprisingly fast. Proper human response, clear and patient, and they emailed all the documents and explanations I needed within hours. The quick delivery of info and steady customer service stopped me worrying about the tenancy and probably saved me well over a grand in extra deposits. Really glad it worked out.
Mislabelling and slow replies
I wasn't sure about using them — I'd read similar complaints — and my worries were justified. They put Maggie down as a cat and getting anyone on the phone for months was impossible. When I finally spoke to someone they still hadn't corrected it. I moved recently and now wonder if that mistake will cause trouble. It's not a total disaster; the service does work and I've had other companies fix things quicker, but this was slow and frustrating.
Sorted without fuss
In short, they sorted the whole thing quickly so I didn’t have to deal with a mountain of forms — relieved, honestly. I first saw Support Pets in a local Facebook group and a neighbour recommended them; I’ve passed the name on since. My landlord was awkward, but within 48 hours Support Pets had my email routed to the right person and sent me the paperwork to forward. I did that, landlord signed, job done. They even followed up after I’d paid to make sure all was okay. Straightforward, efficient, a bit of relief, really.
Calm, practical support
I wasn't expecting such calm help when I needed it. I’d just had to put down my dog of 11 years and was trying to certify a new ESA. The team felt human. They walked me through every step, not rushing, and kept things simple. They even spotted systems I didn't need to pay for because my animals had been registered through Support Pets before; saved me chunk. It felt practical and reassuring. Sensible guidance from people who know the process and care. Would recommend for anyone replacing an older companion
About Pet Support Systems
Pet Support Systems is a pet services business providing support solutions for animal care, such as guidance and practical assistance for pet owners. It serves individuals and households seeking help with the day-to-day needs of companion animals. The company operates under the name Pet Support Systems and focuses on services and resources intended to support responsible pet ownership and welfare.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Pet Support Systems
Online shopping | Pet Shops Reviews & Experiences
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Last update: June 2026
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Review with most votes
Calm, practical support
I wasn't expecting such calm help when I needed it. I’d just had to put down my dog of 11 years and was trying to certify a new ESA. The team felt human. They walked me thr... Read onBy: Rachel