Zooplus - Overall Rating based on 26 reviews
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Dog food and toys
I recently ordered some dog food and toys from Zooplus, but to my disappointment, my order was cancelled because the items were out of stock. What really frustrated me was that Zooplus didn't even bother to let me know about the cancellation. I had to find out myself when I logged in to check on the order, and that's when I saw that it had been cancelled without any notice. The lack of communication was really disappointing and left me feeling unsatisfied with the whole experience.
International pet supplies purchase
I've been a loyal customer of Zooplus for years, first in Poland and now here in the UK. They've always provided top-notch service and great products for my pets. If there's ever been a problem with the delivery, Zooplus has sorted it out quickly and efficiently. Their customer service team really knows their stuff and is always on the ball, making shopping with them a breeze. I'd definitely recommend Zooplus for all your pet supply needs.
Repeat order of cat litter
I've just started using Zooplus after having issues with my old pet supply provider. I thought I'd give their repeat order service a go, and I have to say, I'm really impressed. I ordered some huge bags of cat litter yesterday, and I was shocked to get it delivered the very next day. The speed and efficiency of their delivery service have really surpassed what I was expecting. I'm thrilled I made the change to Zooplus and will definitely be sticking with them moving forward.
Pet supplies
I love shopping at this company for all my pet supplies because they have a fantastic range, and I've been a loyal customer for years. However, I must say that their delivery service leaves a lot to be desired. I've had several packages turn up late or damaged, and it's been really annoying to sort out.
Reasonably priced pet food
The service from this company was top-notch, with really good prices and quick delivery. I was so pleased with how easy and quick everything was. I'll definitely come back for more if they can keep their pet food prices low like they are now.
Pet food purchase
I've been a loyal customer of Zooplus for quite some time now and have always been happy with their prices and delivery. But I've got to say, I was a bit gutted when I noticed they'd increased their prices by quite a bit recently. That led me to do a bit of digging around, and I found three other places selling the same stuff for way cheaper, plus they offer free delivery. So, I've made the decision to start using these other suppliers from now on.
Recent pet supply purchase
I've been a customer of the online pet supply store for more than ten years now, and overall, I've been really happy with their service. They have a great range of products, especially ones that are hard to find elsewhere, which is why I keep coming back. However, I've been disappointed recently with their choice of couriers. They used to use DPD, which was always reliable and quick. But now, they only offer Yodel and EVRI (formerly Hermes), both of which have caused issues. Yodel once said they couldn't deliver to my flat because of the size of the boxes, which was a real problem for me as a disabled person living on the 1st floor. Another time, EVRI said my order was too big, sent a special van that never showed up, and then sent the order back to Zooplus without even trying to deliver it. The unreliable courier services have made me think about whether I should keep shopping with them.
Pet supplies
I've always had great experiences ordering from this company. The service is quick and I've never had any problems with my orders. They have a wide variety of products, so I can get everything I need for my pets in one go. I really like that they give the option to donate reward points to local animal charities, it shows they care about giving back.
Prescription dog food order
I ordered some prescription dog food for my furry friend, but I'm still waiting for it to arrive. I even paid for delivery, but it hasn't turned up. The customer service team wasn't helpful at all, really frustrating.
Taste of the Wild food
I've been getting Taste of the Wild food from this website for quite some time. I really like it because they have big bags and the prices are really reasonable. The only thing is they used to let you pick a delivery time, but I suppose they're too busy for that now. I also appreciate that I can earn points for extra treats and toys, plus the surprise free gifts that sometimes come with orders. It's a nice touch. 🎁
Dog food and toys
Zooplus has always been my favourite place to shop for my pet supplies. They have a great variety of products to choose from, and I've never had any trouble finding exactly what I need. The website is easy to use, and ordering is a breeze. I've always received my deliveries on time, so their service is very reliable. The prices are good too, and I appreciate being able to save some money while still getting top-notch items for my furry companion. I would definitely recommend Zooplus to any pet owners looking for great products and service.
Dry dog food purchase
I recently got some dry dog food from Zooplus and I have to say, I'm really happy with their service. The Royal Canin dog food that I ordered came quickly, in a well-packaged box, just a few days after I placed the order. It's so handy for me, especially as I got a big 12kg bag - much easier to get it delivered than to lug it around myself. Knowing that I can count on Zooplus to bring my dog's food on time and without any fuss is a huge relief for me and really makes things simpler.
Pet food
As a regular customer of this online shop, I have to say that I'm not too happy about the recent price hikes. I've been buying pet food from here for years, but the sudden increase in costs has made me consider looking for other options. The products are still good quality, but the big rise in prices just doesn't seem right. It's disappointing to see a company I used to trust resorting to such tactics to make more money from loyal customers. I've now found a new supplier with better prices and great customer service. My loyalty to this shop has been shaken, and I'll definitely think twice before ordering from them again in the future.
Various cat supplies for my feline companions
Zooplus is where I always go for anything cat-related. They have a great selection of products for my four fluffy friends, all at reasonable prices. Whether I need food, toys or treats, Zooplus has got it covered. Their customer service is brilliant - they always reply quickly to any questions and sort out any problems efficiently. Delivery is fast and dependable, making shopping with them easy. I like that I can save money with their monthly subscriptions and regular discount codes. Zooplus really looks after all my pet requirements and I'm delighted with their service.
Pet supply purchase
I bought some pet supplies from this company recently, and I have to say I was really impressed. The service was amazing, they got back to me quickly with all my questions. They had a huge selection of products to choose from, which was great. And the prices were really fair and competitive. What I really liked was their rewards system - you can earn points and discounts for signing up and making regular orders, which is a great way to save money.
Pet supplies
I ordered some pet supplies on the 5th of May. They gave me a tracking number, but the link they sent to follow my order wasn't working right. The tracking info says it got delivered today, but I haven't got anything yet.
Recent order mishap
I had a bit of a nightmare recently when I bought some pet supplies online and accidentally put in the wrong delivery address. I only realised my error when I got the confirmation email, and I was in a bit of a panic. So, I got in touch with the customer service team straight away using their online form. Within less than a day, I got a really quick response from Customer Care. They told me they had cancelled my order so I could place a new one with the correct address. I was really impressed by how efficient and quick they were in sorting out my mistake. I'm so thankful for their help!
Large dog food order
I just ordered a bunch of dog food from this website. Bit gutted, to be honest, 'cause I had to pay extra for delivery to the Scottish Western Isles, but the delivery times with Yodel were pretty rubbish. On the other hand, when I ordered smaller amounts and got Evri as the delivery partner, the service was much better.
Large bags of dog food
I bought two big bags of dog food from an online shop not long ago. Ordering was easy and my stuff was sent out quickly. But, the courier Evri let me down big time. Even though Yodel managed to get one bag to me on schedule, Evri couldn't find my address and ended up losing the parcel.
Large dog bed purchase
I've been a customer of this pet supply company for a long time, and I have always been impressed by the great customer service they provide. Recently, I made a mistake and ordered the wrong size dog bed for my furry friend. When I contacted their customer service team, they were really quick to help and went out of their way to fix the issue. They not only gave me clear instructions on how to return the wrong item but also sent me the correct size dog bed in a hurry. Their dedication to making sure customers are happy is really impressive, and I'm really happy with how everything turned out. Zooplus has shown time and time again that they are a reliable and trustworthy company that puts their customers first.
Review with most votes
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