Zooplus

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Zooplus

75% Would buy here again

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Spotlight: What are our customers saying?

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Samantha Williams
I love my pets, I have a pamellion dog and two parrots. At my grandma's place We have a 4 puppies. I have always a soft corner to my all animals and specially my pets. I take care of them and take ...Read on
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Alice Stringer
There has been trouble with quality products, there are poor services, unacceptable delivery. Im a disabled person, live on 1st floor, delivery left on ground floor, picking and packing cant read ...Read on
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Keith Ross
I have earned bonus points when I bought products from Zooplus. Unfortunately my dog died last September so I will not be buying further products from Zooplus. They won't let me donate those poin...Read on
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sam
In 2018 I rejected an order of damaged [contaminated rotten meat] and was given prompt refund. In 2020 I received an incomplete order of same product [contaminated rotten meat with the same batc...Read on

All reviews (4)

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    It is a ONE-STOP SHOP for pet stuff

    I love my pets, I have a pamellion dog and two parrots. At my grandma's place We have a 4 puppies. I have always a soft corner to my all animals and specially my pets. I take care of them and take it as very serious note
    I get every required stuff in good price here, start from pet food, nutritious food, dog food, pet cate supplies, cages and what not actually!
    Apart from the all pet food and supplies, I have also bought a cage for parrots. The home delivery is efficient, quality of products isnice.

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    Samantha Williams
    5810

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    I ordered a lot for cats and dogs

    There has been trouble with quality products, there are poor services, unacceptable delivery. Im a disabled person, live on 1st floor, delivery left on ground floor, picking and packing cant read orders! Often mistakes and customers service, the poorest think in the world. 10 days is not enough to resolve their faults. Order with 7 thinks / aprox 50 kg/ I received ONE box with litter. Compare uk zooplus to de.zooplus even in Poland or Hungary are better than uk. Why? U cant read? From me uk zooplus -100, im sorry

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    Alice Stringer
    150

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    Bonus Points

    I have earned bonus points when I bought products from Zooplus.
    Unfortunately my dog died last September so I will not be buying further products from Zooplus.
    They won't let me donate those points so other animals can benefit - THEY INSIST I SPEND ANOTHER £10 IN ORDER FOR THEM TO APPLY THE POINTS EVEN THOUGH I HAVE ALEADY SPENT MONEY WITH THEM TO EARN THE POINTS - THEY ARE PATHETIC.

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    Keith Ross
    2120

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    Felix cat meat 44x100g

    In 2018 I rejected an order of damaged [contaminated rotten meat] and was given prompt refund.
    In 2020 I received an incomplete order of same product [contaminated rotten meat with the same batch number as the meat I rejected in 2018]. The customer service this time was extremely poor, frustrating/costly. I was not refunded of the VAT/service/delivery charges applied to the order for the items not received or the rotten meat that I rejected [this proved costly]. Delivery and Service has become appalling in recent years.

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    sam
    3080

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Zooplus

If you have a pet, you want to take good care of it. Besides proper food, you also need some other items, like a good home for your bird, toys for your dog, hay for your rabbit and flee dip for your cat. You can find all these items and more at Zooplus. But there are many more specialized pet shops online, so how does this web shop score on price, quality, delivery, etc. This is what we would like to know from you. Therefore, help us by sharing your experience with other people on BritainReviews That way, everyone can benefit from your experience.

About Zooplus
Zooplus was founded in 1999 and wants to offer pet owners a reliable and accessible website with an offer of 8,0000 products for your pet. They have 8 branches in Oxford, Holland, Germany, France, Italy, Spain, Poland and Turkey. At the moment they ship to 28 different countries. To accomplish that, they work together with lots of delivery companies. Zooplus offers top notch brands and quality products in the range of animal care and animal accessories. And they do this with favourable prices.

Services of Zooplus
At this web shop you find everything you need for your pet. There is a large offer of items for dogs, cats, rodents, fish, birds, horses etc. By clicking at a product you can look at the product details, the sizes or taste. Besides product details, you can also see what other people that have bought that product think about it. Once you have found exactly what you are looking for, you can easily place it on your virtual basket. When you subscribe as a customer at Zooplus, you will get bonus points for every £1 that you spend. If you save up these bonus points and have enough points,, you can add free bonus products to your order. You find these free bonus products on the bonus product overview. Your order will mostly arrive in 2-4 days, except for the weekend. Above £29, your order will be delivered for free. You can also order via an app for Android or iPhone. Zooplus also has a page with discount codes and a clear overview of the current discounts and special offers. If you subscribe to the newsletter that you can receive via email, your newsletter will often contain a discount code.


Complaints about Zooplus
If you have a question or complaint, you can contact customer service between 8am and 6 pm. If you have a customer login, you can best login on My Zooplus and use the contact form. That way they have immediate access to your personal details. They will respond as soon as possibly, mostly within one day at the office.

What are your experiences with Zooplus?
Are you or have you already been a customer of Zooplus for many years? Did you get your order in time and did they meet your expectations? Are they more expensive than the pet specialist around the corner or are they much cheaper? We love to hear. This way we can let other people know what to expect from Zooplus. Share your experiences and help others.

What do pet owners think of Zooplus? Read customer reviews, opinions and experiences with this online pet company for dogs, cats, fish, rabbits and horses.