Zooplus Reviews
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It is a ONE-STOP SHOP for pet stuff
I love my pets, I have a pamellion dog and two parrots. At my grandma's place We have a 4 puppies. I have always a soft corner to my all animals and specially my pets. I take care of them and take it as very serious note
I get every required stuff in good price here, start from pet food, nutritious food, dog food, pet cate supplies, cages and what not actually!
Apart from the all pet food and supplies, I have also bought a cage for parrots. The home delivery is efficient, quality of products isnice.Prescription Diet Feline food
Having bought from this company for the first time in June this year for the prescription diet food for my cat, was delivered the next day. I was so impressed by the quickness my order so I did make another order for my cats prescription diet food on the 6th July which was delivered the next day.
48 x 85g Hiills Science Chicken, Well tried to but without reasons cancelled the order.
DO NOT USE this company. Customer Service ZERO. They cancel your order without reason, only found out when went online and said cancelled. No reason NOTHING. They claim have released the payment which was pending, this is NOT true. Bank said they have not when spoke to them. Clearly honestly is not a priority for them nor is the welfare of pets. If you love your pet do not use them. The score should be ZERO for everything if can't honour a purchase agreement/ bill of sale.
I ordered a lot for cats and dogs
There has been trouble with quality products, there are poor services, unacceptable delivery. Im a disabled person, live on 1st floor, delivery left on ground floor, picking and packing cant read orders! Often mistakes and customers service, the poorest think in the world. 10 days is not enough to resolve their faults. Order with 7 thinks / aprox 50 kg/ I received ONE box with litter. Compare uk zooplus to de.zooplus even in Poland or Hungary are better than uk. Why? U cant read? From me uk zooplus -100, im sorry
Bonus Points
I have earned bonus points when I bought products from Zooplus.
Unfortunately my dog died last September so I will not be buying further products from Zooplus.
They won't let me donate those points so other animals can benefit - THEY INSIST I SPEND ANOTHER £10 IN ORDER FOR THEM TO APPLY THE POINTS EVEN THOUGH I HAVE ALEADY SPENT MONEY WITH THEM TO EARN THE POINTS - THEY ARE PATHETIC.Felix cat meat 44x100g
In 2018 I rejected an order of damaged [contaminated rotten meat] and was given prompt refund.
In 2020 I received an incomplete order of same product [contaminated rotten meat with the same batch number as the meat I rejected in 2018]. The customer service this time was extremely poor, frustrating/costly. I was not refunded of the VAT/service/delivery charges applied to the order for the items not received or the rotten meat that I rejected [this proved costly]. Delivery and Service has become appalling in recent years.
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It is a ONE-STOP SHOP for pet
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