All reviews of NY
Review about: Antipodes
Rejoice Light Facial Cream
I purchased the Rejoice Light ... cream in October 2021 and I was really looking forward to using it. I had already purchased the ... exfoliator which I found to be really lovely on my skin. I have rosacea and tried to be careful with my ordering for sensitive skin.
Unfortunately, I reacted to this moisturiser and came out with rashes on my face.
I wrote into customer services shortly after and attached pictures of my skin.
Although customer services were very polite, they have not at all been helpful and I feel I have been treated very unfairly and let down.
I was asked to provide the batch number, which I did and told this would be investigated. I have written into customer services a few times and to date, this has not been resolved, I have not even had any updates since I last made contact last year!!
I bought this product in good faith, my skin was not compatible with it and I believe it is only fair that I am given a full refund.
I have purchased items from another very well known company, specialising in skin care for sensitive skin. They offer a complete refund, no quibbling if you are not entirely satisfied with the product within two weeks.
It is now May 2022, and I have still not received an update, let alone a refund. I am very disappointed.