Toni And Guy34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Haircut and highlights
I went to the salon the other day to get my hair cut and some highlights done. The stylist really paid attention to what I wanted and gave me some good advice on what would suit my hair type best. The haircut turned out exactly how I wanted it, really precise. And the highlights were amazing, they blended in so nicely and gave my hair a natural look. I was really impressed with how skilled and professional the staff were.
Moroccanoil purchase
I bought some Moroccanoil from this website because it was cheaper than other places. At first, I was a bit unsure because I'd seen some bad reviews about their service and delivery, but I thought I'd take a chance. To my surprise, the product arrived quickly after I ordered and was well packaged. I was really impressed with how fast and reliable the delivery was. It turned out to be a better experience than I expected.
Haircut and dye
Oh my gosh, I just can’t believe it! So, I went to this salon to get my hair cut and coloured, and honestly, it was a disaster. The lady who was sorting out my hair was seriously rude and didn’t even pay attention to what I was asking for. Then, the dye job ended up being all patchy and uneven, like, what was she doing?! And my haircut was nothing like the picture I showed her, it was a complete mess. I left feeling like the biggest disaster and had to go somewhere else to sort it out. I am never going back there again, that’s for sure!
Bain Fluidéaliste Sulfate Free shampoo
I was really let down by the service I got at this salon. I bought the Bain Fluidéaliste Sulfate Free shampoo, but when I used it, I realised it actually had sulfate in it, even though the label said otherwise. It's really disappointing and deceptive. On top of that, I had trouble getting my order history and invoice from their website, which was annoying and inconvenient. All in all, I won't be buying anything from this salon again.
Products ordered with free gifts
I ordered some things online and ended up getting some freebies added on, which was absolutely brilliant! Despite all the chaos with the coronavirus, my order arrived really quickly and the prices were really reasonable. On top of that, I received even more free gifts than I had anticipated. The whole experience was amazing and if they continue to offer deals on my favourite items, I will definitely be ordering from them again. Thank you very much!
GHD straighteners
I bought a pair of GHD straighteners from this hair salon as a Christmas present for my daughter. To my disappointment, the straighteners stopped working just three days after Christmas. When I asked the salon about returning the item, I was surprised to learn that they don't do returns and I would need to contact the manufacturer myself. This poor customer service is really disappointing and I would recommend others to steer clear of shopping there.
Haircut, Highlights, Blowdry
I had the worst time at this place! I went in asking for a simple haircut, highlights, and blowdry, but they completely messed it up. The hairdresser didn't listen to what I wanted and ended up giving me a style that I absolutely hated. When I tried to explain, they just brushed it off like it wasn't a big deal. The customer service was awful, I had to communicate with them via email only and it was a nightmare trying to get my concerns sorted. They didn't believe me about the wrong products I received and it was impossible to fix the problem. I used to be a regular customer, but after this experience, I will never go back. Do yourself a favour and find a better salon.
Incorrect items received
I had a pretty bad experience recently trying to return some items I got by mistake. I first contacted customer services to ask for a return slip because there wasn't one in the parcel. I got a quick reply at first, but things went downhill from there. They asked me to send pictures of the items and explain why I wanted to return them. I did as they asked. When I mentioned that I got the wrong items, I got a rude email saying I received the right ones and they wanted more proof. I pointed out the original pictures clearly showed the wrong items that didn't match the website description, but then they stopped replying. I've been trying to follow up for days now with no luck. I'm stuck because I can't return the items and get my £43 back.
Hair straighteners
I recently bought a new pair of hair straighteners online and I was so excited to see that they were available at such a good price. They were much cheaper than any others I saw on the internet, which was a big bonus for me. I'm really looking forward to when they arrive so I can start using them.
Straighteners, accessories, prompt delivery
I'm really pleased with the straighteners and accessories I bought from this salon. Ordering was a breeze, and my stuff arrived super quickly. The quality is top-notch, and I'm over the moon with my purchase. I'd definitely suggest this salon to anyone after some great hair products. Big shoutout to the team for their excellent service!
Haircut and highlights
I went to this salon for a haircut and highlights. The staff member was really unfriendly and it took ages for them to finish my hair. They kept on talking to their colleagues instead of concentrating on my hair. I felt like leaving but I had to stay. I definitely won't be returning to that salon.
Hairdryer purchase
I bought a hairdryer online, thinking it would have a 1800 watt motor but it actually came with a 2000 watt one. It turned out to be bigger than I thought, but it's surprisingly lightweight. The cable is a good length and it works great on the low setting. I haven't tested out the high heat and fan settings yet.
Shampoo
I had a really bad time with that salon. I bought two bottles of shampoo from their website and I've been waiting for ages, but my order hasn't shown up. When I tried to get in touch with customer service about the delay, I realised the email address they gave was wrong, and all my emails got sent back. It's so annoying and unprofessional how they're not keeping me updated. I definitely won't be shopping with them again.
Thanks for making my hair so good
Hands down my hairs were bird nest, even more worst than that. I never had time for taking care but Toni & Guy are like a magician. They turned my hair so good, its soft and smooth. SHiny and healthy! Also, the products are great and help in making my hair shockingly awesome every time and forever.
About Toni And Guy
Toni & Guy is a prominent British multinational hairdressing and salon chain founded in 1963 by brothers Giuseppe (Toni) and Gaetano (Guy) Mascolo. Headquartered in London, the company has garnered a global reputation for its innovative and trend-setting hairdressing techniques and education. With over 485 salons in 48 countries, Toni & Guy offers a comprehensive range of hair care services and professional products. The brand is also known for its Toni & Guy Academy, which provides advanced hairdressing education and training to aspiring stylists.
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Last update: January 2026
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Review with most votes
Thanks for making my hair so g
Hands down my hairs were bird nest, even more worst than that. I never had time for taking care but Toni & Guy are like a magician. They turned my hair so good, its soft and... Read onBy: Andrian Kohl