Toni And Guy25 reviews
This score is based on 25 genuine reviews submitted via BritainReviews since 2019.
Featured Reviews
Reviews (25)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The day my hair did a disappearing trick (and then, slowly, came back)
utter disbelief. Second reaction: lots of calls, a bit of shouting (me, not polite), and then the bit I didn’t expect — someone picked up and stayed with me until there was a plan.
What convinced me I’d be all right? Not the initial apology, no. It was the afternoon the salon manager sent me a photo of the hairpiece they’d found to match my colour. It was a small thing but seeing that image made me breathe out; it felt like they’d actually tried to fix it, not just put on a plaster. I’d been bracing for the usual corporate shrug, but instead they offered to book a proper specialist and cover a sensible quote — not the token amount they first suggested. That was a surprise. Also, the stylist who did the follow-up sat with me, we had a proper chat about regrowth times, vitamins (I’m still sceptical), and ways to style what was left in the meantime. It didn’t undo the shock, obviously — it was still rough — but that human bit, the persistence from a couple of people there, made the difference.
I’m not going to say it was flawless: the start was awful and I had to push hard, and yes, the compensation took a while to sort. But the moment I realised I was satisfied was when the extension sat in, looked decent on a video call, and the salon actually arranged the longer-term fix at their cost. Small mercy, big relief. If you’re going in, mention the manager by name, bring photos, and be prepared to be firm. It worked out for me, eventually.Nearly there, but not quite
would I get real coaching or just be stuck doing everyone else’s prep? I told myself it’d be fine, that the experience would sort it out. Spoiler: it didn’t, not the way I hoped.
I started using what they said straight away — shadowing stylists, doing client consultations under supervision and trying to get to grips with cutting basics. First impressions were mixed. The salon looked nice, the clients were decent, and there was real salon energy which is motivating. Some senior stylists were friendly and pointed out a few tips, and those moments felt useful. But the steady stream of proper training promised at interview? That mostly didn’t happen. A lot of the time I felt like the assistant on repeat: colour bowls, sweeping, making tea, prepping — useful work, yeah, but not the structured learning path I expected. Feedback was rare, and when it did come it was tiny and not really helpful for improvement.
I wrestled with my doubts for months. Sometimes I convinced myself I was being impatient; other times it felt obvious they weren’t investing in my development. After two and a half years of showing up and trying to learn on the job, I left because I wasn’t progressing in the way they’d sold me. It stung. Then, just a couple of months later, the salon shut — closed because of money trouble, apparently. That felt like confirmation of my suspicions: they’d been keeping quiet about the future. I still think they knew earlier, which makes the silence harder to swallow. I reached out to the head office back in the UK to explain what happened and to ask for some acknowledgment — nothing. No reply, nada. That silence said a lot.
So, bottom line: there are decent bits — real clients, busy salon, a few helpful people — but overall the training structure and follow-through was lacking, and that’s what I went for. If you’re thinking of signing up, ask the awkward questions up front, push for specifics, and don’t rely on glossy promises. I’m disappointed, but I did learn things and I’m moving on, just wish it had been more honest and practical.Online order experience
I ordered some stuff online not long ago, thinking it would turn up quickly as it was meant to be next day delivery for orders over a certain amount. But it's been more than 10 days now, and still no sign of my things. The website made it clear about their delivery policy, so you can imagine my disappointment when it wasn't met in my case. When I got in touch with customer service for help, they said they would call me back, but that call never came. The lack of communication and not keeping their promises has really got me feeling frustrated and let down by the service.
Free gift missing parts
So, I bought something and received a free gift - a room diffuser. I thought it sounded cool. But guess what? The top for the diffuser was missing! After lots of emails, they eventually admitted it was missing. They said they couldn't send a replacement because they've run out of stock. Honestly, what's the point of giving a gift you can't even use?
Keratase hair products order
I'm really disappointed with my order from this hair salon. I bought two Kerastase hair products and got a confirmation on the 31st of January. But, it's now the 7th of February and I still haven't heard anything about when my order will arrive. I checked their website for help, but couldn't find anything useful. They suggested I track the delivery through the couriers, but I haven't been given any tracking details.
Quick delivery
Oh my gosh, I was really scared to place an order, but it arrived so fast! I saw some reviews that were pretty scary, but my order arrived in just 3 days!! Honestly, everything went smoothly. I placed my order on the 1st of January and it arrived on the 4th of January, can you believe it? I'm over the moon right now!
Slow delivery, lack of communication
I can't believe how inefficient my recent order was. The delivery took so long, and I had to keep chasing them for tracking details. The lack of communication and customer care is really disappointing. I won't be using their services again.
Hair colour and styling service
I popped into this salon for a hair colour and styling, and I have to say, I was really chuffed with the whole experience. The staff were all so lovely and really made me feel welcome right from the start. The salon itself had a great vibe, which made my visit super relaxing and enjoyable. They did my hair just how I wanted it - the colour and style were spot on. I left feeling really happy and confident with the end result. All in all, I had a top-notch professional service and I would definitely recommend this salon to anyone after some great hair treatments.
Late shipment
I am truly appalled by the poor service I have received from this place. I placed my order 8 days ago, and they still haven't even bothered to send it out. To top it off, they have completely ignored me and stopped responding to my emails. It seems like they have no regard for their customers or fulfilling orders. To be honest, I feel like I've been ripped off after this whole experience.
Hair straighteners return
I wouldn't recommend purchasing from them. Their customer service is really slow to respond and makes it difficult for you to return items. On top of that, you're the one stuck paying for postage. I'm currently dealing with trying to return some hair straighteners that didn't work as well as I'd hoped, and they're telling me to contact the manufacturer directly even though it's only been two weeks. They don't even have a contact number to call, I had to talk to a different person who was polite but couldn't assist me in the slightest. It's been a bit of a nightmare, to be honest!
Haircuts in London and outside London
I've visited a few Toni & Guy salons in London and other places, and every time has been absolutely fantastic. The prices might be a bit steep for some, but really, you get what you pay for! The service is excellent, the employees are talented experts who know all the newest styles and methods. When I walk out of the salon, I feel absolutely fabulous because of the trendy and chic haircut I get. Sure, it might cost a bit more than other salons, but believe me, the quality and longevity of the haircut make it totally worth it.
Haircut and highlights
I went to the salon the other day to get my hair cut and some highlights done. The stylist really paid attention to what I wanted and gave me some good advice on what would suit my hair type best. The haircut turned out exactly how I wanted it, really precise. And the highlights were amazing, they blended in so nicely and gave my hair a natural look. I was really impressed with how skilled and professional the staff were.
Moroccanoil purchase
I bought some Moroccanoil from this website because it was cheaper than other places. At first, I was a bit unsure because I'd seen some bad reviews about their service and delivery, but I thought I'd take a chance. To my surprise, the product arrived quickly after I ordered and was well packaged. I was really impressed with how fast and reliable the delivery was. It turned out to be a better experience than I expected.
Haircut and dye
Oh my gosh, I just can’t believe it! So, I went to this salon to get my hair cut and coloured, and honestly, it was a disaster. The lady who was sorting out my hair was seriously rude and didn’t even pay attention to what I was asking for. Then, the dye job ended up being all patchy and uneven, like, what was she doing?! And my haircut was nothing like the picture I showed her, it was a complete mess. I left feeling like the biggest disaster and had to go somewhere else to sort it out. I am never going back there again, that’s for sure!
Bain Fluidéaliste Sulfate Free shampoo
I was really let down by the service I got at this salon. I bought the Bain Fluidéaliste Sulfate Free shampoo, but when I used it, I realised it actually had sulfate in it, even though the label said otherwise. It's really disappointing and deceptive. On top of that, I had trouble getting my order history and invoice from their website, which was annoying and inconvenient. All in all, I won't be buying anything from this salon again.
Products ordered with free gifts
I ordered some things online and ended up getting some freebies added on, which was absolutely brilliant! Despite all the chaos with the coronavirus, my order arrived really quickly and the prices were really reasonable. On top of that, I received even more free gifts than I had anticipated. The whole experience was amazing and if they continue to offer deals on my favourite items, I will definitely be ordering from them again. Thank you very much!
GHD straighteners
I bought a pair of GHD straighteners from this hair salon as a Christmas present for my daughter. To my disappointment, the straighteners stopped working just three days after Christmas. When I asked the salon about returning the item, I was surprised to learn that they don't do returns and I would need to contact the manufacturer myself. This poor customer service is really disappointing and I would recommend others to steer clear of shopping there.
Haircut, Highlights, Blowdry
I had the worst time at this place! I went in asking for a simple haircut, highlights, and blowdry, but they completely messed it up. The hairdresser didn't listen to what I wanted and ended up giving me a style that I absolutely hated. When I tried to explain, they just brushed it off like it wasn't a big deal. The customer service was awful, I had to communicate with them via email only and it was a nightmare trying to get my concerns sorted. They didn't believe me about the wrong products I received and it was impossible to fix the problem. I used to be a regular customer, but after this experience, I will never go back. Do yourself a favour and find a better salon.
Incorrect items received
I had a pretty bad experience recently trying to return some items I got by mistake. I first contacted customer services to ask for a return slip because there wasn't one in the parcel. I got a quick reply at first, but things went downhill from there. They asked me to send pictures of the items and explain why I wanted to return them. I did as they asked. When I mentioned that I got the wrong items, I got a rude email saying I received the right ones and they wanted more proof. I pointed out the original pictures clearly showed the wrong items that didn't match the website description, but then they stopped replying. I've been trying to follow up for days now with no luck. I'm stuck because I can't return the items and get my £43 back.
Hair straighteners
I recently bought a new pair of hair straighteners online and I was so excited to see that they were available at such a good price. They were much cheaper than any others I saw on the internet, which was a big bonus for me. I'm really looking forward to when they arrive so I can start using them.
About Toni And Guy
Toni & Guy is a prominent British multinational hairdressing and salon chain founded in 1963 by brothers Giuseppe (Toni) and Gaetano (Guy) Mascolo. Headquartered in London, the company has garnered a global reputation for its innovative and trend-setting hairdressing techniques and education. With over 485 salons in 48 countries, Toni & Guy offers a comprehensive range of hair care services and professional products. The brand is also known for its Toni & Guy Academy, which provides advanced hairdressing education and training to aspiring stylists.
Bonus!
📊 How did Toni And Guy shine for you?
Contact Information
Categories Toni And Guy
Services | Other Services Reviews & Experiences
Page Statistics
Last update: November 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Thanks for making my hair so g
Hands down my hairs were bird nest, even more worst than that. I never had time for taking care but Toni & Guy are like a magician. They turned my hair so good, its soft and... Read onBy: Andrian Kohl