Atlandos5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2026.
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I didn’t expect to be nitpicking, but the safety stuff stuck with me. The main door and the balcony lock didn’t work when we arrived. Staff said they’d been fixed. They hadn’t. We came back one evening to find the balcony still not securing properly. That felt careless. The room was otherwise okay — small faults here and there — but a faulty lock changes how you feel about the whole place. Breakfast was lukewarm. A carbonara turned up cold at the Wavehouse and the chicken came ages after the fries, which was odd. The pools are noisy. Not relaxing at all. Loud music, games, staff on microphones — you can’t get a quiet swim. No drinking water by the pool, which I’ve never seen at other Dubai hotels I’ve used before (and I’ve stayed in quite a few). Housekeeping dropped and smashed a new makeup compact and left the pieces in a plastic bag on the sink; they didn’t offer to replace it. Promises from management to follow up were repeated and then forgotten. We only booked three nights and then moved to another hotel, which was instantly better. So, sceptical at first, we ended up relieved. I wouldn’t call this a luxury stay. It’s functional, with one glaring security shortfall that mattered more than it should.
Middling welcome, poor bag handling
the place looked fine, clean lobby, polite faces at reception, so I thought “that’ll do”. That was about as far as it went. The whole issue was the way a very small delivery task — handing over shopping bags to be taken to a room — was handled. You’d expect a quick ring to the bell team and job done; instead it turned into a ten‑minute dance that left me a bit embarrassed and my clients clearly uncomfortable. Reception didn’t bother to call the bellboy. I asked for the room number and was given it, fair enough, but then I was basically told to step outside and hand the bags over myself. Odd. When the bellperson did appear he wasn’t in his jacket and rather than politely taking the bags he waved me off with a “just wait” and didn’t even look at me. I handed him the bags and the room number; he flat out refused and told me to go back to reception. He then took the bags from the concierge desk area, left them in the seating zone and raised his voice at me. I asked him to call the duty manager — simple escalation — and he declined. It felt like people weren’t willing to follow the obvious steps to resolve something small. The duty manager, when she did get involved, insisted she couldn’t find the booking and refused to check with her colleague “for security reasons”. That line felt odd and unhelpful. She then said she’d call the security manager, which seemed over the top for a misplaced bag situation, and shortly after the security manager came over and addressed my clients directly. That interaction made them visibly nervous — definitely not the reaction you want from guests who’ve just arrived. At no point did I hear a sincere apology. I’m not asking for drama, just decent service and common courtesy: call the bell team, take the bags, say sorry if something’s awkward. On the plus side, the facilities were okay and the reception area looks smart; on the downside the delivery of a tiny service and the attitude from staff left a sour note. Mildly disappointing, and I left feeling a bit let down — because hospitality shouldn’t be this clumsy.
Close call that could’ve been avoided
the initial response was poor, but the aftercare improved and that mattered to us.
Bottom line: be clear and persistent in writing before you go. Don’t assume pre‑arrival requests will be read. If you need safe sleeping for kids, double‑check on arrival. We ended the stay with mixed feelings — grateful for the later support, but shaken by what happened.Felt like paying for a treat, got a headache instead
this place didn’t behave like a luxury hotel in the ways that matter. We went there as a special family break — the sort of escape from the week-to-week routine — and it ended up being more stressful than relaxing.
A rocky start that actually ended alright
I walked in half-expecting the usual holiday-sparkle, and was honestly thrown by what I found. The first room smelled a bit off and had bits left behind — a used flannel in the bathroom, hair in the sink, that sort of thing. Not great, and not what you expect when you’ve paid for somewhere that’s supposed to be top tier. I admit I was proper sceptical at that point, thinking this was going to be one of those trips you grumble about for ages.
About Atlandos
Atlandos is an online retail business trading under the Atlandos name. It offers a range of consumer products sold via e-commerce channels, serving individual shoppers looking to buy goods for home and personal use. The company operates as a seller rather than a physical high-street chain, with purchasing and customer interactions handled digitally.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Atlandos
Holidays and Trips | Special Trips Reviews & Experiences | City Trips Reviews & Experiences
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Last update: June 2026
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A rocky start that actually en
I walked in half-expecting the usual holiday-sparkle, and was honestly thrown by what I found. The first room smelled a bit off and had bits left behind — a used flannel in the ... Read onBy: Isla