Tiqets33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2018.
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Glad I booked the airport bus straight to Vatican City — it was the better option. First trip I faffed about with train then metro and dragging suitcases; this time the direct bus took about fifty minutes, fewer changes and less stress, and no lugging on and off. It's not glamorous but it's sensible, reliable and saved me time. If you're carrying luggage, try this route. I'll mention the app to friends, I was properly relieved.
Half a ticket, half a day
I rocked up with what I thought were proper e-tickets from a third-party — museum staff wouldn't accept them, so after about 30 minutes of back-and-forth we had to buy new ones at the desk. Online support has been useless and the refund's taking ages. Not perfect (been stung before), but we still saw the exhibits in the end.
Not what I expected
I rely on this platform to order supplies for my small café every morning, so delivery and customer service really matter. Recently deliveries were late or wrong and support was vague, which left us awkward with customers. Oddly, one agent actually chased a refund and sorted a mix-up — that was a pleasant surprise. Still, I'm cautious about using them again.
Weekend ruined, museum heroes saved it
Honestly, I'd avoid them — they ruined a tight morning I had planned for my parents' visit. Booked ages ago because I only had a two-hour window, but they changed my booking without a heads-up and that messed up the whole day. Customer support were basically invisible, the tickets were pricier than at the door and it felt a bit rubbish. Oddly, the museum staff were brilliant and got us in, so not a total disaster.
Quick refund, poor timing
Felt let down, but to be fair the refund was swift. I'd booked tickets a month ahead for a day in Venice, and then 50 minutes before we were due at the basilica the booking was cancelled. They refunded straight away, but the returned amount was a few euros less than I paid — probably conversion, about €8 short — so that stung. Had smoother experiences with other companies, so I won't use them again, though the refund was fast.
Gate-side surprise turned out alright
I stood by the gallery gate thinking I’d been duped — I’d booked the Borghese tour and got there early like they said, but no guide showed. After about thirty minutes other operators said our guide wasn’t coming, so I contacted the ticket firm and felt pretty miffed. Luckily a nearby desk let us join another group, which actually made the visit enjoyable. Not flawless and the ticket company could’ve done better, but my worries mostly disappeared and I left happy in the end.
Tickets gone, wallet lighter
I was recommended this tour by a mate and we booked, but it went pear-shaped on the day. The operator had oversold places so we couldn’t get on, and a family at the meeting point offered to sell us their tickets — we paid €50 between us to salvage the day. Afterwards the company refused to refund us, saying the travel agency “gave us a ticket” so they wouldn’t take responsibility. I’m annoyed and a bit drained — mostly because the extra €50 was unnecessary and they won’t own up. Saw the trip online, told a few friends, now warning them.
A ticket, a phone and a surprise
double-check the city/state on small screens, and maybe fix the mobile layout, please.
Not flexible enough
double-check their flexibility first.
Not the full tour we booked
30. They did email about the Sistine being closed, fair enough, but the St Peter's slot we paid for never happened. Our guide was pleasant enough but shrugged and said it wasn't his problem, it was the agency's. That left a sour taste; you feel a bit like you've paid for VIP access and got the cheap seats. We even saw other groups with a Basilica VIP pass and a guide — the same thing we paid €218 for. Been on better tours with other companies, so a bit disappointed and annoyed.
Airport booking, mixed day
the meeting point printed on the ticket wasn’t where the group actually gathered, so we missed roughly half the tour and by then it felt wasted. The guide we eventually found was fine, no complaints, but losing time hurt, especially for €256 covering Sagrada Familia and Park Güell. I asked Tiqets for a partial refund and they refused. Lesson learned — try to contact someone live before the tour to confirm meeting details; I tried from the US but couldn’t get through. Mixed bag: smooth booking, poor on-the-ground coordination.
Wrong city, helpful staff
they patiently checked things, handed me the email address for Tiqets and tried to help. Tiqets, by contrast, were flat; they pointed to their non‑refund policy on the website and wouldn't budge, even when I explained it was an honest error. Sea Life said they'd have normally given a refund but couldn't since we bought through a third party. So it's a mixed bag — the experience at Sea Life was good and the staff were empathetic, ticket delivery was OK, but Tiqets' customer service left me frustrated. Not perfect, but still usable; next time I'll book direct to avoid the faff.
Dim church, no wine
I was half-imagining candlelight and a glass of local wine when I booked what was billed as an "arias" concert in Rome through Tiqets — so I had that little nagging doubt. I hesitated because the photos looked theatrical and the event page promised free wine during the interval; we were actually booking a small anniversary outing and I didn't want it to be a damp squib. Turned out my suspicions were justified. The venue was a poorly lit little church, the "ensemble" was one pianist and two singers, there was no interval (so no wine), and the programme was shorter than the site suggested. I emailed Tiqets asking for a partial refund; they were polite but kept saying they'd investigate and blaming their supplier. That whole "we can't reach them" line went on for weeks and felt like being fobbed off. The tickets themselves worked fine and the music was decent — so I'm not saying it was terrible — but the misleading info and the customer service left me miffed. Won't be booking blind from their descriptions next time.
Last-minute rescue with decent bells and whistles
I’ve used a few other resellers before and some were a mess — confusing confirmations, no reminders, or hidden fees. This was the opposite: clear emails, decent customer service and that “high-touch” of follow-up information. It’s tempting to grumble about price though. After my trip I checked the app stores and saw angry reviews mainly about cost. I did end up paying noticeably more than the direct museum price on occasion — maybe 30–50% extra in places — but for me the convenience of an all-in-one last-minute solution plus those practical alerts made it acceptable.
So yes, initially sceptical about the markup, but the experience swung that to satisfied. Would I use them again? Probably, especially if I’m short on planning time. If I had weeks to spare I’d price-compare first, but I’d miss those little reminders that actually improved the visit.Hollywood sign Walking Tour
Our time on the Hollywood Sign Walking Tour was amazing, all thanks to our brilliant guide JB. He really knew his stuff about the history and importance of the Hollywood Sign, and took us on a fascinating journey right up close to this famous landmark. JB's love for the area was clear in every part of the tour, and his friendly nature made it even better. The views from the top were truly stunning, and we're so thankful to JB for making this trip one to remember. We definitely recommend this tour to anyone who wants to discover the beauty of the Hollywood Sign.
Scenic views, misinformation about closure
I was a bit let down by the wrong info about the Mount Faber closure, despite the amazing views. We got an email saying it was shut and a shuttle was on offer, but when we got there, it was actually open. It would have been handy to know that in advance.
Family ghost tour
The family ghost tour was a big hit with my two sons, aged 12 and 9. The tour guide managed to tell ghost stories and crack jokes which created a really cool atmosphere that kept all of us entertained. We caught a taxi from Cala’n Bosch to get there, cost us €10. It was a convenient and reasonably priced trip overall. Definitely worth it for a fun and slightly spooky family day out.
Taxi-boat service review
I was really disappointed with the taxi-boat service. Even though we were the first ones to be picked up, there were already 13 other passengers and their suitcases in the vehicle - designed to hold a maximum of 10 passengers. To make matters worse, we had to wait an extra 20 minutes for a couple who were running late, causing a further delay to our journey. It was not the experience I had in mind at all.
Efficient ticket purchase process
I had a really good time buying tickets on this website. The lady I spoke to was really helpful and quick, she saw us and came over straight away with our tickets ready. She also gave us some useful tips on how to make the most of our tour. Everything went really well and it was all really easy, making the whole experience great. The prices were good too, giving us good value for what we got.
Mozart Concert at Musikverein in Vienna
I can't believe how amazing the Mozart concert we went to at the Musikverein Venue in Vienna was! It was so cool! The app we used to book our tickets was really easy to use, plus it sent me a reminder before the event which was handy. The concert itself was absolutely incredible - the musicians were so talented, and there was even a flute performance (I actually play the flute myself!). Our seats were good, the acoustics were fantastic, and the staff even helped me out when I mentioned my knee injury by showing me where the elevator was. Overall, it was such a fantastic experience and I would definitely recommend it to anyone!
About Tiqets
Day outings can be fun, but purchasing tickets can sometimes be a hassle. Looking for a convenient ticket service for your next cultural adventure? One company that aims to simplify the ticket-buying process is Tiqets. But does Tiqets truly deliver on their promise of easy ticket purchase? What museums and cultural exhibitions can you access through their platform? In which cities does Tiqets operate? Can you trust that your tickets will be accepted by the venue's ticket booth? And how does Tiqets' customer service handle any complaints or issues that may arise during the ticket purchasing process? The best way to find out is by reading reviews from cultured individuals who have used Tiqets to visit tourist attractions and museums. Their experiences, ratings, comments, and opinions will give you valuable insight before you buy tickets through Tiqets.
What is Tiqets?
Tiqets is a ticketing platform that allows visitors to easily find, purchase, and use tickets for museums, attractions, and other popular destinations. Their mission is to make cultural experiences more accessible to everyone. They operate globally, offering a wide range of tourist attractions and sightseeing opportunities in cities like London, Amsterdam, Venice, Prague, Las Vegas, Berlin, Madrid, New York, Paris, Rome, and many more. Whether you're interested in visiting iconic landmarks or uncovering hidden gems, Tiqets offers a variety of cultural activities that showcase the rich history and heritage of the cities you're exploring.
How to order and use Tiqets tickets?
Ordering and using tickets from Tiqets is a simple, 4-step process. First, visit Tiqets.com and select your destination. Next, choose a ticket for a museum, attraction, or entertainment option. Then, receive your tickets via email, app, or SMS. Finally, show your tickets on your smartphone at the venue and start enjoying your cultural experience!
If you encounter any difficulties downloading your tickets, don't hesitate to reach out to Tiqets' customer service team for assistance – they are always available to help.
Share your feedback on Tiqets
Have you used Tiqets to purchase tickets for attractions like Keukenhof or the Louvre? We would love to hear about your experience. How seamless was the ticket-buying process on their website? Were you able to easily access your tickets on your smartphone? Did Tiqets' customer service provide effective assistance when needed? Share your thoughts and write a customer review to inform others about your Tiqets experience.
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Contact Information
James Wattstraat 77-P
1097 DL Amsterdam
Netherlands
Categories Tiqets
Holidays and Trips | Day & Night Out Tickets Reviews & Experiences
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Last update: December 2025
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Review with most votes
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Hi I am Gilda, from London. So many companies are doing similar work by providing different entry tickets in London. But TIQETS providing this facilities almost worldwide..In f... Read onBy: Gilda