Landmarhotels2 reviews

Locked-in let-down 24 April 2026

I’d booked this place after a mate flagged it on a travel forum, so I went in with reasonable expectations. We ended up stuck in room 340 for six days mid-holiday when the pandemic situation tightened up; that turned the rest of our four-week trip into something very different. The thing that worried me most was the way my husband’s food allergies were handled — we told guest relations (Miriam and Lisa were aware) yet the restaurant didn’t list ingredients properly and the manager seemed unaware or unconcerned. That felt careless, not just annoying, because allergies aren’t trivia.
Other parts were a mixed bag. The all-inclusive options shrank, pools were closed, and birds regularly nabbed food round the Arena Pool Bar which is a hygiene issue. Maintenance removed the bedside reading light without explaining why, the patio door wouldn’t lock, the balcony had a wide crack you could fit your fingers into, and there was a chip in the bath enamel and almost no drawer space. Small things, but they add up and give a shabby impression.
I tried to raise it with management — a hand-delivered letter to Jorge Mora got no reply, and a receptionist refused to refund the unused portion of our safe deposit (we’re owed 15 days). I did tell a sister to look elsewhere after this, which is a shame because on paper the hotel could be much better. It’s not unusable, things mostly function, but it’s far from the polished place they advertise and needs proper follow-through on safety and basic maintenance.