Riviera Travel23 reviews
This rating is based on 23 genuine user reviews submitted directly through BritainReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Tour to Pompeii, Capri and Bay of Naples
Our trip to Pompeii, Capri, and the Bay of Naples was amazing! It all started when we were welcomed by our tour manager at the airport, and our stay at the Grand Hotel Vesuvio was just perfect. The tours to Pompeii, Capri, and the Bay of Naples were really well organised, interesting, and fun. Our tour manager was so helpful, friendly, and full of great knowledge, which made the experience even better. All in all, we couldn't have asked for a better trip!
River Rhone Cruise with itinerary changes
Our recent River Rhone Cruise was absolutely fantastic, even though there were a few unexpected changes to the schedule because of high water levels. The ship, Lord Byron, was really stunning and looked after very well by a friendly and attentive staff. The food on board was top-notch, and the local guides on our excursions were so knowledgeable, engaging, and even managed to make us laugh with their stories. The trips were all well-planned, and we never felt lost or bewildered thanks to the guides who really knew their stuff. Despite the changes to our planned route, we still had a wonderful time exploring the south of France and were kept in the loop throughout. The changes didn't spoil our overall holiday experience, and we appreciated all the updates and adjustments made by the crew.
Recent holiday in Andalucia
Our holiday in Andalucia was amazing! The tour guide was fantastic and knew so much about Spain. She was really lovely and made sure we were always looked after. When we had an issue in Granada, she went above and beyond to help us out. We will definitely consider booking another holiday with them in the future.
Enquiry and booking process
I was really impressed with how efficient and helpful the customer service team was. I had a few questions before booking my trip, and every time I called, I was connected to a real person straight away. What's more, I spoke to different people each time, and they were all really polite and helpful. The booking process was straightforward, and I liked how the reference number automatically changed to the booking number, which made it easier for me to keep everything organised.
I rang them up
I called them up and they were really helpful over the phone. They sorted out my trip booking for me and I paid the deposit without any issues.
Bought fifth holiday
I've just booked my fifth holiday with this company and it was a breeze. No hidden fees and Gemma was really lovely to speak with, which made the whole process even better!
River cruise booking
Me and my family thought it would be a good idea to book a river cruise over the phone. We didn't have to wait long before someone picked up our call. The person we spoke to was very fast and couldn't have been more helpful in assisting us with our choices. We were really happy with the service, it was excellent.
River cruise booking
I booked a river cruise online, but had a bit of trouble finding the booking in my account. Luckily, the lovely folks at customer service came to the rescue and helped me finish the booking, securing the cabin we had our hearts set on.
Holiday booking
My experience booking my holiday was fantastic. The staff member I spoke to was so helpful, knew their stuff, and really put me at ease. They gave me all the details I needed to make a good decision about my trip. Having someone like that to help when you're spending a lot on a holiday is key, and they really went above and beyond. I was completely confident in my choice and the whole booking process was really enjoyable.
Holiday booking
I rang up to plan my holiday and spoke to a lady called Niki. She really knew her stuff and gave me all the info I needed. Niki made it easy for me to book and made sure I felt happy with my choice. I was really impressed with the great service from Niki and would definitely tell others to check out this company.
Amazing customer service
I just want to say that the staff I spoke to were really helpful and nice. They knew what they were talking about and made me feel so at ease. Everything seemed to come so naturally to them, like it was no trouble at all.
Booking holiday for friends and me
I was booking a holiday for myself and my friends, you know, and I had a chat with this guy named Laurie over the phone. He was really nice and helped me sort everything out. I had to book for my friends as well, and Laurie even called them to arrange their deposit. He called me back to double-check that everything was okay. The booking process was really simple and fast, and I received confirmation immediately.
My pre-cruise stay drama
Well, you know, I was trying to book a place to stay before my cruise and it was just a mess. First, one person said they couldn't help, then someone else said they could but only for 2 days. Finally, another person said they could do it for the 4 days I needed, but then they realised they didn't have a system to keep track of bookings. It was all so confusing and annoying!
Booking confirmation and account set-up delays
I made a booking over the phone not long ago, and they said I'd get a confirmation email soon. But, I never got that email, which was really annoying. Then, when I tried to send my passport details, I had to make an account first. They said they'd send an email to set it up, but it never came through. And when I did try to set up the account, they wanted me to come up with a 14-digit password, which just seemed a bit much and not needed at all.
Riviera assistant, Jessica
The Riviera assistant, Jessica, was absolutely brilliant. She answered all my questions with such knowledge and friendliness. I couldn't have asked for a better service. Her professionalism and helpfulness really made my experience with the company so positive.
Ocean cruise booking inquiry
I rang up to ask about booking a cruise in 2025 from Malta and Niki was really helpful and quick in answering all my questions. She gave me loads of details about the cruise and even sorted me out with a price for getting to the airport. I was proper impressed with how fast and well she dealt with my questions. After we finished chatting, I got an email confirming my holiday booking.
Quick and effortless booking process
I was really happy with how simple it was to book my holiday. When I rang up, someone answered straight away and they were really helpful, making everything really easy. I was impressed with the great service and I will definitely think about booking with this company again next time.
River Cruise
My cruise was cancelled by Riviera. Their terms and Booking conditions are clear. If they cancel a refund is sent within 14 days. Not any longer. In spite of the consumer law they are not refunding for 20 months. They are issuing a credit note which they have the audacity to call a REFUND credit note. Avoid this company like the plague. And see whether they are still in business after the corona virus epidemic.
Reporting a business behaving unfairly..
Google: CMA GOV UK CORONAVIRUS REPORT A BUSINESS BEHAVING UNFAIRLY
The CMA (Competition And Markets Authority) is the UK Government department responsible for protecting consumers.
The CMA is asking the public for information about businesses behaving unfairly during the coronavirus outbreak.
The CMA says it will not hesitate to take enforcement action if there is evidence that businesses have breached consumer protection law.River Cruise May 2020
Cruise cancelled by Riviera Travel due to the current situation. However refused a refund which is against their own T&Cs and the law. Offered a re-book or a credit note. Not acceptable and against the law. Will be taking legal action against the company and would advise others to think carefully before booking with Riviera. Maybe they have money flow problems and could be the next TUI.
Reporting a business behaving unfairly..
Google: CMA GOV UK CORONAVIRUS REPORT A BUSINESS BEHAVING UNFAIRLY
The CMA (Competition And Markets Authority) is the UK Government department responsible for protecting consumers.
The CMA is asking the public for information about businesses behaving unfairly during the coronavirus outbreak.
The CMA says it will not hesitate to take enforcement action if there is evidence that businesses have breached consumer protection law.Blue Danaube Cruise
We have just returned from an excellent cruise on the Danube. The cabin was well appointed , the food good and the staff on board excellent, especially our cruise director, Leslie. This was our first river cruise with Riviera, following two excellent escorted tours, and we look forward to our next tour in four weeks time!
About Riviera Travel
There are a lot of places where you can book a holiday. There are so many companies, travel agencies and hotel providers to choose from that it might be hard to pick just one. One of the companies that you can go to is Riviera Travel. But what can you expect from their holidays? In what kind of hotels will they make you stay? Where will these hotels be located? What kind of facilities do they offer? How easy is the booking process? And is there some customer service to help you out when you have some kind of problem or complaint that you need them so solve? Of course you can just rely on their website, but you can also read the reviews that were placed on BritainReviews by people that have already booked a holiday via Riviera Travel. The experiences and opinions of these customers can show you what holiday making at Riviera Travel really means.
About Riviera Travel
Riviera Travel is a travel agency. They offer holidays all over the world in continents like Asia, Australia, Africa, Europe, South America, North America etc. Think about countries like Egypt, Finland, France, Czech Republic, Madeira, Sri Lanka, Cyprus and Costa Rica. You can go on a solo trip all by yourself, but they also offer family holidays, couple’s holidays etc. They offer active holidays like wildlife tours, safari holidays and city breaks. These holidays enable you to discover more of the world by touring through the city or area. But they also offer holidays on the water like river cruises, tall ship cruises and yacht cruises. Flying not really your thing? They have a range of no fly holidays and rail holidays that don’t require you to step foot in an airplane. And they offer holidays near lakes and/or mountains.
Services of Riviera Travel
You can book a holiday via their website. You can check for available options by selecting the location that you want to go to, the holiday type that suits you best and the dates or arrival and departure. A couple of options will appear and you can book the one that you like best. Riviera Travel has a customer service that you can contact if any problem, question or complaint comes up. You can reach them via telephone, but also send them an email or chat with them via an online chat option.
Complaints, Compliments and Tips for Riviera Travel
Have you already been on a holiday, tour or cruise arranged via Riviera Travel? Then we would like to know what you think about this holiday provider. What was the hotel like? What kind of facilities could you make use of? What was included in the price? Hoe accessible did you think their booking process is? And was their customer service friendly and helpful when you had a complaint or problem? Write a customer review and share your Riviera Travel story with the rest of the world. That way, you can prepare potential customers of Riviera Travel for what booking a holiday at Riviera Travel really means.
What will a holiday, tour or cruise at Riviera Travel be like? Read reviews about their guided tours, solo holidays, safari tours, city trips and more
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Contact Information
328 Wetmore Road
DE14 1SP Burton on Trent
United Kingdom
Categories Riviera Travel
Holidays and Trips | Special Trips Reviews & Experiences | Group Holidays Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
The Alhambra, Granada
I would like to give thanks to our guide ( Carlos Franco) at the Alhambra. I am deaf and Carlos went out of his way to make my visit special, his knowledge of the history and t... Read onBy: Valerie Wilby