Cruise Nation19 reviews
This rating is based on 19 genuine user reviews submitted directly through BritainReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Sorting out my cruise after I called
I rang up and had a chat with this lovely lady called Jemma who was incredibly helpful. She answered all of my queries and explained everything in a really clear way. Jemma didn't make me feel silly at all, which I appreciated. She sorted out everything for me while we were on the phone, and I could tell she genuinely wanted to make sure I was satisfied with everything. It felt like having a chat with a friend!
Amazing Cruise
I've just returned from an incredible cruise and it was absolutely brilliant! The staff were really friendly and helpful, especially this lady named Jemma Dolan who went above and beyond to make sure everything was just right for us. Huge thanks to Jemma and the whole team at the cruise company! I'm already looking forward to going on another one very soon!
Booking trouble
I really struggled to get the free at sea package added to my booking. NCL had to intervene because the people at the company were adamant that I couldn't have it. It just didn't make sense to offer something and then not honour it. I had to make numerous phone calls to finally get it sorted out, and it was really frustrating.
Trip changes
I had to tweak a few things for my upcoming trip, so I reached out to the support team. A lovely lady named Rachel Sullivan assisted me and sorted everything out really quickly. I've travelled with them before, but never had to contact support. It turned out to be a pretty good experience and I would definitely recommend them to my friends because they offer competitive prices and efficient service.
Helpful customer service
I rang up and spoke to a lovely lady named Jemma who was really helpful in answering all my questions about my upcoming cruise. She was so friendly and professional, giving me all the information I needed. I was really impressed by the service she provided; it made me feel reassured about my trip. Thank you, Jemma!
Customer service experience with a staff member
I recently had the pleasure of dealing with a really helpful and kind staff member who went the extra mile to help me with my booking. Unfortunately, I can't share their name, but they definitely showed amazing customer service skills. They took the time to listen to me and patiently explained everything to me. Their kindness and understanding really put me at ease, especially since I get quite anxious in certain situations.
Booking my family cruise
I've gone and booked us all a cruise for the family, and Rachel was so lovely helping me choose the best options for everyone. She got back to me really quickly, and we had a great chat. I'm really looking forward to our holiday!
Cruise information assistance
I was in Spain with dodgy Wi-Fi when I got stressed about my upcoming cruise. I was panicking, so I contacted customer service for help. Rachel S, the representative, went above and beyond. She was so helpful and knew her stuff. She sorted out all my worries quickly, giving me all the info and advice I needed. Her professionalism and knowledge really made a difference. I'm so thankful for the fantastic service she gave me.
Booking assistance for cruise
I recently had some technical problems on a cruise website, so I got in touch with the company where I had booked my upcoming 17th cruise. The representative I spoke to was named Jemma Dolan, and I have to say, she was really fantastic to deal with. Jemma dealt with my issue in a very professional, knowledgeable, efficient, and friendly manner. She quickly sorted out my problem, and I was left feeling very happy with the service I received. I think Jemma's amazing customer service should be recognised and appreciated by the company.
Cruise ticket purchase
I bought my cruise tickets from this place and it was amazing! The lady who assisted us was so friendly and actually paid attention to our requirements. She quickly sorted everything out and made sure we received our tickets promptly. The company was great at sending us reminders about important information and they were very efficient. I believe they're fantastic and I really want to give a special mention to the lady who helped us!
First cruise purchase
I booked my first cruise recently and had a few questions about the gratuity cost. I had a chat with a lady called Sharice Brooks who was so helpful and really went the extra mile to find all the details I needed, even after we got cut off. She sent me an email with the answers very quickly and even said she could help more if needed. All the staff I spoke to were really professional, kind, and made me feel at ease, which was great as a first-timer with a lot of doubts.
Cruise booking
The staff were absolutely brilliant and ever so understanding, really taking the time to listen to all my questions and explain things clearly. I couldn't be happier with how the booking process has gone. Huge thanks especially to Ms. Jemma Dolan for her fantastic help and support.
Disembarkation issue resolved
In January, my family and I went through a tough situation where we had to leave an MSC cruise because my son had to go to the hospital in an emergency. Thanks to Cruise Nation, we managed to get a cruise credit for half the price, which was a huge relief during a difficult time. However, when we tried to use the credit for a cruise we booked for March, we ran into an issue with MSC's terms. This unexpected problem set us back a lot, but Cruise Nation stepped in and worked hard to quickly sort out the problem, making sure our cruise could still go ahead as planned. Their amazing customer service and dedication really exceeded our expectations. I want to give a special shoutout to Natasha Crossley, Alan Hill, and Katie King for their outstanding support and help during this challenging time.
Luxurious cruise package
The customer service was absolutely fantastic! Kimberley really went the extra mile to ensure my vacation was spot on. She's always quick to respond to my questions, whether it's by email or phone. I really value her careful approach and how she helped me through the booking. I feel like a valued customer and will definitely be recommending this company to others.
Email query resolved quickly
I had a bit of trouble with my booking and needed some help, so I thought I'd email customer service. Kimberley replied really quickly and even went the extra mile to give me a call and help resolve my issue. I was really impressed by the speedy and helpful service she provided.
Booked a cruise
I booked a cruise with them and it was amazing! They were so helpful and made the whole process super easy. I'm really looking forward to my trip!
10 night cruise and stay package
Recently booked a first cruise and stay deal for a 10 night cruise with Cruise Nation.
Had a displeasure of dealing with Kayleigh, who was not the friendliest initially. However, things got worse when the cruise confirmation came though the email and there were a few errors in our booking. Regarding flights and dining times.
I got in touch again to rectify this and felt under a verbal attack from Kayleigh who insisted she didn't do anything wrong and its all my fault.
I was gobsmacked and felt that I had, what I could genuinely call, the worst customer service experience in my life. Especially where a large sum of money is involved too.
I ended up having to write an email of complaint as Kayleigh didn't want to help me any further. They got back in touch without an apology or acknowledgement of the poor service I was given.
They have offered to change flights for an additional payment, but didn't even say sorry for the shocking time I had with their customer service agent.
I will never choose this company again, and can't say I even look forward to our honeymoon cruise as the whole experience left a bitter taste in my mouth.
Avoid!!!Cruise
Very happy with the service so far I've got 2 years till my cruise but iam paying weekly and that makes it easy for me, will book with cruise nation again very competitive with there pricing, thank you cruise nation
Great experience ever ! Crusies are my new love
I never had a cruise experience until with cruise action and one of my friend wasn't much happy with the last cruise sevice he had. he loved he journey though. but reluctant to go for.
cruise nation did the plentiful job to get into our nerves. It was the extraordinary experience. These guys did great with the serivces, the package offerings, it was direct cruise, no need to fly to it.
really loved it
About Cruise Nation
Embarking on a cruise is one of the most enjoyable ways to spend a holiday. The soothing sounds and scents of the ocean, combined with the opportunity to explore the cruise ship's amenities while sailing past stunning landmarks and vistas, make for a truly unforgettable experience. However, to truly enjoy your cruise, it's essential to select a reputable cruise company. Therefore, where can you find one? Cruise Nation is a company that offers a variety of cruises. But what can you anticipate from their cruise holidays? What will their cruise ships be like? And what kind of customer service can you expect? Will the staff be friendly and accommodating? One way to gather insight before booking is by reading the reviews shared by past Cruise Nation customers on BritainReviews. Their candid feedback can help you weigh the pros and cons, enabling you to make an informed decision.
About Cruise Nation
Cruise Nation is a renowned cruise company that offers a wide range of cruises. Their offerings include luxury cruises, cruises departing from the UK, budget-friendly cruises, Christmas cruises, no-fly cruises, mini cruises, themed cruises, Club 30 cruises, New Year cruises, solo cruises, honeymoon cruises, and family-friendly cruises. Whether you're a solo traveler looking to meet new people, a family seeking a cruise with something for everyone, or a couple desiring a romantic getaway or honeymoon, Cruise Nation has something for every type of traveler. For those craving a spontaneous escape, last-minute cruise deals are also available. Their diverse destination offerings include Hawaii, Central America, Alaska, the Baltic Islands, Dubai, the Panama Canal, the Caribbean, Scandinavia, the Indian Ocean, Australia, New Zealand, and countless other locales.
Services of Cruise Nation
Booking a cruise with Cruise Nation is a breeze - simply input your details on their website. Select your preferred destination, desired holiday month, and preferred cruise line. By signing up for their daily deals using your email address, you could even win a Cruise Nation Smart Package for two in a balcony cabin aboard the MSC Magnifica. If you require additional information, feel free to reach out via their online enquiry form or utilize the live chat feature on their website.
Complaints, Compliments, and Tips for Cruise Nation
If you've previously sailed with Cruise Nation, we'd love to hear about your experience. Share details such as the highlights of your cruise, the places you visited, the cleanliness and comfort of your cabin and the ship, the available facilities, and your interactions with the crew. Were the staff warm and welcoming? How was the level of customer service? By leaving your own review of Cruise Nation, you can assist others who are considering booking a cruise with the company but are undecided.
Curious about others' experiences with Cruise Nation? Discover reviews about their cruise ships, amenities, and customer service.
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Contact Information
Cruise Nation HQ, Ferryboat Close
SA6 8QN Swansea
United Kingdom
📧 customerservices@cruisenation.com
Categories Cruise Nation
Holidays and Trips | Special Trips Reviews & Experiences | Sun & All-inclusive Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Great experience ever ! Crusie
I never had a cruise experience until with cruise action and one of my friend wasn't much happy with the last cruise sevice he had. he loved he journey though. but reluctant to ... Read onBy: Paul Banner