Holidays & Trips
Cruise Nation
All reviewsCruise Nation
60% Would buy here again
All reviews (5)
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Great experience ever ! Crusies are my new love
I never had a cruise experience until with cruise action and one of my friend wasn't much happy with the last cruise sevice he had. he loved he journey though. but reluctant to go for.
cruise nation did the plentiful job to get into our nerves. It was the extraordinary experience. These guys did great with the serivces, the package offerings, it was direct cruise, no need to fly to it.
really loved itCruise
Very happy with the service so far I've got 2 years till my cruise but iam paying weekly and that makes it easy for me, will book with cruise nation again very competitive with there pricing, thank you cruise nation
10 night cruise and stay package
Recently booked a first cruise and stay deal for a 10 night cruise with Cruise Nation.
Had a displeasure of dealing with Kayleigh, who was not the friendliest initially. However, things got worse when the cruise confirmation came though the email and there were a few errors in our booking. Regarding flights and dining times.
I got in touch again to rectify this and felt under a verbal attack from Kayleigh who insisted she didn't do anything wrong and its all my fault.
I was gobsmacked and felt that I had, what I could genuinely call, the worst customer service experience in my life. Especially where a large sum of money is involved too.
I ended up having to write an email of complaint as Kayleigh didn't want to help me any further. They got back in touch without an apology or acknowledgement of the poor service I was given.
They have offered to change flights for an additional payment, but didn't even say sorry for the shocking time I had with their customer service agent.
I will never choose this company again, and can't say I even look forward to our honeymoon cruise as the whole experience left a bitter taste in my mouth.
Avoid!!!Cruise
Absolutely shocking customer service.. Can not even clearly answer a question truthfully or even have the decency to respond to emails once they realise no new sale is coming and money...
We feel the company is holding us to ransom over a recent booked holiday which has been postponed to extract more money out of us which is totally unacceptable.
I will 100% never go near this company again. It has to be the worst experience with a holiday company we have experiencedCruise with 4 days in Venice
ATROCIOUS LACK OF KNOWLEDGE AND CUSTOMER SERVICE. I have recently booked a cruise from Venice, urged on by the operator that it was nearly sold out. Upon doing further research I discovered we had been booked in to a hotel for 4 nights which cannot be reached by taxi but only by boat and then a walk through the streets of Venice. My husband is 71 and has had 2 heart attacks and we have an evening flight. The hotel is most certainly not suitable for us. I have spent 2 weeks speaking to Joanne Joshua, Beth, Michelle, Jo, Charlotte and others trying to make them understand that many Venice hotels can't be reached by road. NOT ONE OF THEM KNEW this and one of them even laughed at me when I told her. Up to now I have been offered different flights which I have to pay for myself, a different hotel which I have to pay for (at a higher price than I could find myself because they use an agent who adds on their charges) and finally £50 towards me paying for a new hotel. They have sent me details of the journey we will have to take to get to the hotel which is completely unsuitable in the dark with luggage. And that was why I asked for a different hotel in the first place! I believe that this would never have happened if their staff had been trained properly. They claim to "give as much information as possible before you book" but they clearly do not. I have wasted hours chasing them, waiting for calls back and emails. They are now ignoring me completely. DO NOT USE THEM, go to an agent who is professional and knowledgeable
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