We engaged More Than Accountants Limited to complete the accounts for our business.
I had reservations about the service being an 'online only' service, and made these clear. I was reassured that this wouldn't be a problem and that we would be supported.
I engaged the company approaching our year end and was promised that this would not be a problem and that they would ensure the accounts were filed on time.
Upon receiving requests for information we provided whatever information was requested.
There were some issues around the payment of fees, mainly because they were very good at chasing for their payment, but not seemingly doing anything to earn their fee and this led to a lot of concern on my part.
They were also considerably more expensive than we had paid for year end accounts in the past.
We had agreed an arrangement for ongoing monthly accounting with separate fees to complete the prior years, year end.
The year end was September, as the months rolled by our return ended up being late. I asked for confirmation and provided deadlines.
We stopped making any further payments (although had paid for the year end service + a number of fees for monthly service).
In February 2020, some months past the deadline and with Companies House chasing late fees and after promises of accounts being filed, Daniel Rose, the company director, disengaged us as clients, refusing to refund our fees despite having not provided any service.
Over the last year we have tried to engage with the company, our most recent attempt was completely ignored and today we have commenced legal proceedings against the company.
So far the experience has landed us with fines of over £2,500 from Companies House, we had to engage a professional company to complete the accounts and paid the company nearly £4,000 for nothing (no work was ever provided or handed over).
We have offered the company a settlement on a 'without prejudice' basis to try to recover some of the fees paid to them.
I have tried to be reasonable but cannot simply let this go when it has had such an impact on our small business.
I appreciate some time may have been spent, and would have allowed a small portion of what we had paid to be retained, however to keep the full fees for not providing anything is not fair and that is why we are pursuing this matter.