WestStein - Overall Rating based on 23 reviews
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Fast transfers, great customer support
I've been using this service for a while, and honestly, it's been great. The transfers happen super quickly, and I've never had any problems with it. But what really makes them stand out is their customer support. Whenever I've had a question or a problem, they've always been speedy to get back to me and sort it out. You can always expect a useful answer within an hour, which is really impressive to me. So, a big thank you to the customer support team for always being so on the ball.
Transfer service
I recently tried out a transfer service and it didn't go well. The platform didn't seem very reliable as my money didn't transfer when it should have, and I kept getting hit with unexpected fees. Dealing with these problems was really annoying, so I just wanted to give a heads up to anyone thinking of using this service.
Virtual card and quick verification
I've just bought something from this company and I have to say, I'm really impressed! Everything went so smoothly and was really straightforward. My account got verified in just 3 days and I got my virtual cards straight away. I really like how efficient and convenient this service is. It's a complete game-changer for me when I need to send money abroad. A massive thank you to the team for making things easier for me!
Online banking experience
I had a really bad experience with this company. The service was dreadful, and they hardly communicated with me at all. It was surprising to see how little they cared about their customers. They didn't seem to mind keeping hold of people's money without a good reason, and they even charged fees for simple things like getting a pin code. I'm grateful I didn't put a lot of money in there. The way they acted so unprofessionally and disrespectfully in their communication makes me question who is in charge of this place.
Discounts on hotel prices
I recently found this card that's totally transformed my travelling game. It's been a game-changer - giving me fab discounts on hotel rates all across the globe. Honestly, I can't even put into words how thrilled I am with the money I've saved, especially on my last trip to Dubai in November. I managed to nab a massive 50% off compared to the online prices and it was just incredible. Needless to say, I'm now a dedicated customer who's all about snagging a bargain when it comes to travel stays.
Money transfer issue
I transferred 3,000 euros into my account, but the money never showed up. I don't know where it's gone and I'm really annoyed about it. I'm hoping the company can give me some answers and sort out the problem quickly.
Transfer issue
I've been having a problem with a recent transfer that hasn't appeared in my account. I've been waiting for almost a month now and still haven't gotten a proper explanation about what's going on with my money. I've sent multiple emails but all I keep getting is that it's "under review." It's really frustrating and disappointing.
Online money transfer
I've just done an online money transfer to my card, but when I checked the IBAN, it showed 0.00. I got in touch with customer service a few times to ask about the problem, and they told me there was a queue for those inquiries. Waiting was so annoying, especially since I needed the funds urgently. It would've been great if they could've responded faster or found a way to speed things up.
Freelancer card
I was a bit worried about trying this card because of some bad reviews I read, but when I gave it a go, signing up was really simple! I've been using it for my freelance work and it has been really good up to now.
Agricultural product transaction
WestStein has been a great help for me when it comes to safely receiving payments for my farm produce. Even though I have several bank accounts in Poland, I used to struggle with sorting out my transactions quickly before I started using WestStein. Since I signed up with them a year ago, everything has been going really well. I find their online platform really easy to use, it's simple to log in and keep track of my payments. And the best part is, I trust that my money is secure with WestStein.
Digital payment account
I was really let down by my digital payment account. Not long after putting money in for the first time, I saw quite a chunk of it had vanished because of some surprise fees. They said it was a mistake in their system and that the charges were based on an old pricing list. It felt like my cash was being taken away straight after I'd just put it in there. I'd advise others to watch out for this company's ways because it left me feeling like I'd been conned and used unfairly.
Money transfers for children
The money transfers service for children provided by this company is absolutely brilliant. It's so quick and easy to send pocket money to my kids. I really like being able to keep an eye on and manage their spending, which is a great way to teach them important money skills. The WestStein card has been a super convenient solution for our family.
My card 2. I got my card really quickly and had no problems verifying my account! I haven't had any big issues since I joined last year, so can't comment on customer service much.
I received my card quite quickly and had no issues verifying my account! I haven't encountered any major problems since I signed up last year, so I can't really say much about the customer service.
Issue with Account
I'm really frustrated with how little communication and transparency there has been about my account problem. It's been nearly a month now and I still can't get to my money, even though I've given them everything they asked for. Not knowing what's going on and the delay in sorting it out is starting to worry me.
Travel-friendly payment solution
This payment solution has been a real game-changer for me when it comes to travelling and working abroad. I no longer have to worry about getting paid in different currencies or lugging cash around everywhere. It's so convenient, simple to use, and helps me keep track of my spending. I can now shop confidently wherever I go without stressing about going over budget, all thanks to the security and control that this payment method offers.
Online card purchase
I've had my WestStein card for about two months now and I have to say, I'm really pleased with it. It's great because I can shop online without having to constantly type in all my personal info, like everyone seems to require these days. Plus, I can use it in stores to pay directly and for other quick transactions that my other card might not allow. I've even managed to donate money to charity straight from this card. Honestly, it's been a bit of a game changer for me.
Account Limitation and Unauthorized Charges
Recently, I had a worrying experience with a financial service provider. They suddenly limited my account, started charging me a monthly fee without asking, and didn't explain why. I've been trying to sort it out and get my money back, but their customer support team has been slow and not very helpful. This whole situation has made me feel annoyed and worried about my financial security.
ATM Card PIN Issue
I had a bit of a rough time with this company's service recently. When I got my ATM card, I found out that I didn't get the PIN number needed to use it. I tried a few times to get a new PIN, and even got charged for it, but still no luck. On top of that, they haven't been replying to my emails and suddenly stopped my account, which makes me think something fishy is going on. I'm pretty let down and annoyed by the way they've been handling things.
Online banking experience
My online banking experience has been pretty good overall. The only thing bothering me is that transfers are taking a while to go through, even though Latvia is in the EU. I think it might be because my account is based in Ireland. Everything else is working fine. Compared to banking in Germany, where they can freeze your assets without much proof, WestStein is much more easy-going. German banks even need a tax ID, and not giving it can cause serious problems. So, I think WestStein deserves credit for being less strict than banks in other countries. Big shoutout to the whole team for their hard work!
Family-friendly prepaid card
WestStein is brilliant for families who want to handle loads of prepaid cards all in one place. I could add 3 extra prepaid Mastercards for my girls with no fuss about extra paperwork or a credit check. It was so handy to have all the cards work smoothly with no hassle. And with a low monthly fee of just 1 euro, it's a real bargain. I would definitely suggest WestStein to anyone looking for a family-friendly prepaid card option.
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