PP Hotels3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Still worth it, but they've slipped recently
search, click, done. Lately bookings haven’t been as straightforward; I clicked through, waited and didn’t get the usual instant confirmation, which left me hanging and double-checking everything. Also, a reward night I’d been saving up vanished from my account without any message, which felt pretty rubbish after years of loyalty. Customer chat didn’t help much — lots of canned replies and no easy route to a real person, so that added to the frustration. Still, I don’t want to throw the baby out with the bathwater. The site’s selection is great, prices are competitive most of the time and it still saves me faffing about other sites. I started using it back in the day because it made travel planning painless, and that simplicity still shines through in parts. For now I’ll be more cautious: double-check confirmations, take screenshots, maybe call in sooner rather than later. I’m optimistic they’ll sort the glitches — I’d like to keep using them, just with a bit more care.
Not what it used to be
I found a cheaper rate elsewhere, sent the price-match through the form (the form worked fine, no drama) and assumed they'd sort it. Nope. Their reply was that "the bed type wasn't the same". Bed type. Even though the room pictures were identical and the listing looked the same — same angle, same bed. I tried to explain that, got the same canned answer a couple of times, and it felt like talking to a wall. It's frustrating because the tech side still works well, but the customer-first bit seems to have slipped. To be fair, their checkout and booking flow are still smooth and I did like that I could cancel easily when needed, but trust matters more than a tidy UI. I'm left wondering if they're just cutting corners on the policy side. I'll keep one booking with them for now, but I won't rely on them like I used to. Bit of a shame, really.
Half-sorted booking, alright room
the room itself turned out fine, same hotel, same dates, no problem staying there. But the interaction left a sour taste — a promise made and then not kept is annoying, especially when you’ve been upfront about having a learning difference. I’ve had a similar slip-up with another booking site before and they were much more flexible, which made this feel all the more odd. I wasn’t after special treatment, just a practical fix. The booking platform worked without fuss otherwise — easy to find the hotel again and pay — but customer service felt impersonal and a bit inflexible. So, mixed feelings: the practical side did its job and the stay was fine, yet the handling of my situation lacked the little bit of understanding that would have made a real difference. I’ll probably use them again if they’re cheapest, but I won’t assume they’ll be accommodating if something goes wrong, and I’ll double-check everything before I click anything.
About PP Hotels
PP Hotels is a hospitality business operating hotels and related accommodation services. The company’s activities typically cover room bookings, guest stays and on-site facilities commonly associated with hotel operations. PP Hotels serves travellers, including leisure and business guests, who require short-stay accommodation. Services are generally provided through individual properties under the PP Hotels name and via standard hotel reservation channels.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories PP Hotels
Holidays and Trips | Accommodation Reviews & Experiences
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Last update: March 2026
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Review with most votes
Still worth it, but they'
search, click, done. Lately bookings haven’t been as straightforward; I clicked through, waited and didn’t get the usual instant confirmation, which left me hanging and double-c... Read onBy: K. Wright