Travelodge Reviews

: 26

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42% Would buy here again

Most relevant positive review

  2024-06-05
Stay at Raynes Park hotel
When I first considered booking a room at this hotel, I was put off by some negative reviews. But...Read on
Ellie Butler

Most relevant negative review

  2024-05-12
Group booking mishap
I recently booked 20 rooms at the hotel for our group, but they only gave us 16 rooms, so 4 guest...Read on
Johnson

Review with most votes

  2017-07-30
Best accomodation for budget a
Great deals, changing over times, amazing values, luxury and reasonable at once, wifi and all ma...Read on
Freya Adam

Reviews (26)

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    Stay at Raynes Park hotel

    When I first considered booking a room at this hotel, I was put off by some negative reviews. But I must say, my worries were completely unnecessary. From the moment I arrived and checked in, I was pleasantly surprised by the amazing service I received.

    The shower in my room was absolutely brilliant, with hot water and a strong water flow, completely opposite to what some reviews had said. The reception team were so welcoming, and the kitchen and restaurant staff were really friendly.

    Although I wasn't too impressed with the dinner menu, the full English breakfast was absolutely delicious. The room itself was spacious, the bed was super comfy, and the bathroom was spotlessly clean. But the best part for me was the free car park on site, which is quite a rare find in hotels these days.

    I would definitely recommend this hotel to anyone planning a visit to Parkside Hospital.


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    Hotel reservation

    I booked a hotel on the app, and it was a bit frustrating. The app kept suggesting single beds even though I mentioned that I was traveling with my partner. It made the whole booking experience less enjoyable because it wasn't very clear or user-friendly.


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    Group booking mishap

    I recently booked 20 rooms at the hotel for our group, but they only gave us 16 rooms, so 4 guests had nowhere to stay. We always use this hotel chain for our events, but this time I was really let down. When I spoke to customer service, they just blamed me and wouldn't admit their mistake.


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    Girls' weekend booking

    I booked a girls' weekend at a hotel in Central London for a night. The next morning, we went down for breakfast and when we returned to one of our rooms, we realised that something had gone missing. The cleaners said they didn't go into our room, and when we told the reception about it, they didn't really help. I sent an email complaining about it, but even after the hotel looked into it, they couldn't find anything. It's pretty obvious that there are thieves working there, and they clearly don't care about their guests' stuff.


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    Overnight stay disaster

    I booked a hotel for a night but when I arrived they told me I had booked it for the wrong day. I ended up having to sleep outside - it was not a great situation at all, mate.


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    Accommodation booking

    I booked a place to stay recently and it was a pretty good experience. When I got there, I told Maria at the reception about my problem with getting around and asked if I could have a room with a walk-in shower. They were fully booked at first and couldn't give me one, but Maria went out of her way to check my next booking and managed to switch it to a room with a walk-in shower. Her kind and helpful approach really improved my stay and made things a lot easier for me.


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    Attempted Room Booking

    So, I had a bit of drama the other day when I tried to book a room for the next day with breakfast and WiFi included. Once I made the payment, a pesky error message appeared, saying that my booking could not be found. What a nightmare! Left out of pocket, no place to stay, I had to endure a painfully long phone call to their customer service, which cost me a fortune.

    The person on the other end couldn’t see anything wrong with my booking, so I was stuck in a never-ending loop with no solution in sight. To top it off, I had to wait five whole days for a generic email asking for a booking number that I never received in the first place. Talk about frustrating! And by this point, it was almost time to check-in, so you can imagine my annoyance.

    Still waiting for my much-needed refund, I eventually had to contact my bank and open a dispute to try and get my hard-earned money back. A complete and utter nightmare, but hopefully things will get sorted soon.


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    Change of arrival date policy

    Just be careful when booking a saver rate because you can't get a refund if you need to change the date, unlike other hotels. I learned this the hard way and lost some money. It's a really frustrating policy.


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    Recent stay at a hotel in Sandwich, Kent

    The hotel we stayed at in Sandwich, Kent was really clean and the breakfast was top-notch. The staff were really friendly and the restaurant was kept really neat. The bed was super comfy and the whole place was peaceful, so we had a great night's sleep. Overall, it was a really good stay and we'd definitely go back again.


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    Stayed at a hotel for work

    I stayed at a hotel in the centre of Birmingham for a work event not too long ago, and I have to say, I was really let down by the whole experience. The big problem was the fire alarm going off at 9am for absolutely no reason at all. It totally messed up my sleep and made me feel really stressed out for no good reason. On top of that, the staff at the hotel didn't do a good job of explaining what was going on, which really annoyed me. All in all, I wouldn't suggest staying at that hotel after what happened.


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    Hotel booking

    I tried to book a hotel room for the 28th of May, but there was a mistake in the booking process so my reservation was actually made for the 2nd of June. I got in touch with customer service straight away to fix the error, but they said there were no rooms available on the original date and that my booking couldn't be refunded. I asked for help and got a case number, with the promise that someone would contact me within 5 days. Unfortunately, no one did, and when I called customer service again, they couldn't solve the issue. The fact that no one was responding and it seemed like my problem got lost in the system really made me feel frustrated and let down.


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    My recent accommodation booking experience

    I was really disappointed with the accommodation booking I recently made. The service wasn't honest or clear. Even though they said they had a refund policy, they wouldn't give me my money back when I had to cancel. They didn't seem to care about what their customers needed, which was really frustrating. I would suggest being careful if you're thinking about booking with them in the future.


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    Family stay gone wrong

    My experience at this hotel was absolutely dreadful. When I arrived, the room was a total nightmare - there were dead bugs on the mattress, a horrible smell of sick in the air, and to make matters worse, a sex product on the bed. It was absolutely disgusting. They told us to book at another location and promised a refund, but we never received it. The manager was nowhere to be seen and customer support was not helpful at all. This kind of customer service is just not acceptable. This hotel feels more like a seedy sex motel than a family-friendly place. There are much better options out there, so I would recommend avoiding this place. Even the car park was a disaster - messy and not safe. Avoid this place at all costs!


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    New hotel, close to DLR, great staff!

    Oh my goodness, this new hotel is absolutely amazing. It's just around the corner from the DLR, so I can reach Bank tube station in about 15 minutes. The surroundings are really relaxed, with a lovely little garden at the front. The staff were fantastic, especially Priscilla at the bar/cafe/restaurant. She was so professional and friendly when I arrived on the 30th of May in 2024 at 5.30pm. Travelodge, you're really excelling in terms of value, quality, and convenience! 😊


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    Accommodation experience

    My stay at the hotel was a bit up and down to be honest. When I first stayed in May, everything seemed great - the room was tidy and the staff were really helpful. But, I couldn't get away from the noise of the road out front, and the Papa John's delivery drivers out the back were pretty disruptive too. It made it hard to relax.

    Then in June, things took a turn for the worse. The room was a bit grimy, there was a dirty mattress, and no loo roll! I had to ask for cleaning stuff just to sort it out myself, which was a real let down. Plus, the corridor stank of weed which wasn't ideal at all.

    Overall, I wasn't impressed with my recent stay and I doubt I'll be choosing to stay here again in the future.


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    Stay at a hotel by the sea

    During my recent three-day stay at a hotel by the sea, I had a really enjoyable time. The room had a fantastic view of the sea, which made it the perfect place for a short break. The hotel staff were extremely helpful and even went the extra mile to find a missing sock for us after we had left. The hotel lifts were in good working order, which made our stay even more convenient. Also, having a cafe and bar within the hotel was really handy. In conclusion, I would definitely recommend this hotel to anyone looking for a peaceful and pleasant stay by the sea.


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    Rude manager, eventual refund

    I had a pretty rubbish time at this hotel because the manager, John O'Brien in Bath, was a right rude and arrogant bloke. He was totally unprofessional and made my stay really unpleasant. But fair play to them, I did get a refund eventually which was decent of them. Even so, I won't be going back to that place again.


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    Hotel room booking

    I have to say, I really messed up when I booked a hotel room at this place. Initially, I paid £226.98, but then I had to change the date and got a cheaper rate of £124.98. I didn't realise that the "Saver Rate" policy meant I would lose £102 without getting any of it back, even though I was just changing the booking. And when I had to change the date again, the new cost was a crazy £399.98! To make matters worse, they wanted an extra £275 on top of that, not based on the original booking price but on the new, lower one. It felt like a bit of a scam, with all these extra charges adding up just for switching dates. And let's not forget the cheeky £10 admin fee they sneak in for their "service".


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    Messed up room booking

    I totally messed up and booked the wrong dates for my room. I tried to sort it out by calling customer service, but they never got back to me. Now I've lost £180 and really wish I had gone with a different hotel. Not cool at all!


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    West Bromwich Stolen vehicle

    When we got to the place, my car was stolen right outside the front door. The staff at reception didn't seem to care about what had happened to us at all. Even though we told them we had two autistic babies and three older children with us, all they said was that we had to leave by 10. We were left with nothing but the clothes we were wearing, since all our money and belongings were in the stolen car. The car park itself looked like it had a lot of thefts happen there, with broken glass everywhere.


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