PP Hotels5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Midnight locksmiths and misplaced promises
clean, comfy bed, nice view — the usual little comforts that make you relax. So we left feeling pleased, which makes the rest feel even more ridiculous when I look back.
We got back well after midnight, knackered, and the key card wouldn’t open the door. Small hiccup, I thought. We buzzed reception and waited. And waited. Eventually a young woman turned up with a gadget and that was the start of a long, awkward half hour (or more). She clearly hadn’t been shown how the device worked properly — you could tell she was new — and rather than calmly sort it, she fumbled, made calls, put someone on speaker who was trying to guide her through it and yet, somehow, the instructions went in one ear and out the other. We tried to help, politely, and got a curt “don’t bother me” which, well, set the tone.
It was cold, late, and at some point there was the surreal moment when a man turned up with a hole saw and started talking about drilling through the door. A hole saw. At 2am. You can imagine the combination of disbelief and weary amusement. Oddly, it was when they finally said they’d move us to another room and comp the night that I felt properly satisfied — relief more than anything. That tiny window of “this will be fixed” was the only time during the whole thing I actually relaxed. I remember thinking, thank goodness, we can sleep, and that was a genuine human moment of being glad.
Of course the story doesn’t end there. A few days later the charge went through, we rang the manager, explained the whole farce and were met with indifference. No apology, no refund, just bureaucracy. So the satisfaction was fleeting — very fleeting. It started with a lovely room and a proper feeling of “this is fine”, hit a chaotic low in the corridor, and briefly rose again when they promised to sort it, only to collapse later when they didn’t follow through.
If you want to stay somewhere with decent rooms but don’t want the risk of being left in a corridor at 2am, having to argue for what you were promised, maybe look elsewhere. It was a strange mix of good accommodation and very poor service, and those two together made it more frustrating than it needed to be.The great bed mix-up
the on-the-ground staff tried to help. Slightly miffed, slightly relieved, and now a bit wiser about confirming room details next time.
Still worth it, but they've slipped recently
search, click, done. Lately bookings haven’t been as straightforward; I clicked through, waited and didn’t get the usual instant confirmation, which left me hanging and double-checking everything. Also, a reward night I’d been saving up vanished from my account without any message, which felt pretty rubbish after years of loyalty. Customer chat didn’t help much — lots of canned replies and no easy route to a real person, so that added to the frustration. Still, I don’t want to throw the baby out with the bathwater. The site’s selection is great, prices are competitive most of the time and it still saves me faffing about other sites. I started using it back in the day because it made travel planning painless, and that simplicity still shines through in parts. For now I’ll be more cautious: double-check confirmations, take screenshots, maybe call in sooner rather than later. I’m optimistic they’ll sort the glitches — I’d like to keep using them, just with a bit more care.
Not what it used to be
I found a cheaper rate elsewhere, sent the price-match through the form (the form worked fine, no drama) and assumed they'd sort it. Nope. Their reply was that "the bed type wasn't the same". Bed type. Even though the room pictures were identical and the listing looked the same — same angle, same bed. I tried to explain that, got the same canned answer a couple of times, and it felt like talking to a wall. It's frustrating because the tech side still works well, but the customer-first bit seems to have slipped. To be fair, their checkout and booking flow are still smooth and I did like that I could cancel easily when needed, but trust matters more than a tidy UI. I'm left wondering if they're just cutting corners on the policy side. I'll keep one booking with them for now, but I won't rely on them like I used to. Bit of a shame, really.
Half-sorted booking, alright room
the room itself turned out fine, same hotel, same dates, no problem staying there. But the interaction left a sour taste — a promise made and then not kept is annoying, especially when you’ve been upfront about having a learning difference. I’ve had a similar slip-up with another booking site before and they were much more flexible, which made this feel all the more odd. I wasn’t after special treatment, just a practical fix. The booking platform worked without fuss otherwise — easy to find the hotel again and pay — but customer service felt impersonal and a bit inflexible. So, mixed feelings: the practical side did its job and the stay was fine, yet the handling of my situation lacked the little bit of understanding that would have made a real difference. I’ll probably use them again if they’re cheapest, but I won’t assume they’ll be accommodating if something goes wrong, and I’ll double-check everything before I click anything.
About PP Hotels
PP Hotels is a hospitality business operating hotels and related accommodation services. The company’s activities typically cover room bookings, guest stays and on-site facilities commonly associated with hotel operations. PP Hotels serves travellers, including leisure and business guests, who require short-stay accommodation. Services are generally provided through individual properties under the PP Hotels name and via standard hotel reservation channels.
This information is based on publicly available data and is provided for orientation purposes only.
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Holidays and Trips | Accommodation Reviews & Experiences
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Last update: May 2026
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Review with most votes
Still worth it, but they'
search, click, done. Lately bookings haven’t been as straightforward; I clicked through, waited and didn’t get the usual instant confirmation, which left me hanging and double-c... Read onBy: K. Wright