Gotogate4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.A refund maze with no clear exit
they were busy, only flights within five days were being dealt with, and I should contact the airline instead. Helpful as a chocolate teapot.
Cancelled flight, cancelled patience
I booked this as a proper return journey from Krabi to Lisbon, not a little adventure involving two unexpected nights on airport furniture. When the airline scrapped the main part of the route, the connections stopped making sense altogether. I contacted the agent hoping for a refund, but they kept pointing towards overnight stays and alternative bits of travel that didn’t really solve anything. Honestly, it felt like being handed a jigsaw with half the pieces missing and being told to enjoy the puzzle. I needed the trip to work around time off and family plans, so adding two nights away was not a minor tweak. The ordering bit was straightforward at first, but sorting out the cancellation has been tiring and pretty disappointing.
Surprised but relieved
Overall, I'm actually quite chuffed — it wasn't perfect but it got me where I needed to be and honestly I'm pleased about that. I booked a few weeks before a short trip and then had to change one flight at the last minute. Their system went down for a bit and I nearly lost it, and the fee they first quoted felt ridiculously high. After a firm phone call they dug a bit deeper, found the alternative date that was still available and sorted it out. I paid more than I wanted but avoided rebooking everything, so all in all happy it worked out.
Still waiting, really
To cut to the chase, their customer support was the weak link. I tried to change a flight after a sudden bereavement and uploaded the death certificate and our birth details straight away, about two weeks ago. At first the replies seemed routine but polite, so I felt hopeful. Then everything stalled. Same scripted lines, no firm update, no timeline. It felt like being passed around rather than helped. The booking site itself does what it should — easy to find the booking and upload docs — but when something serious happens they clearly don’t handle it well. Not a disaster, because the system worked for bookings, but the human side needs fixing. A bit frustrating, made worse by the silence and repetition.
About Gotogate
Gotogate is an online travel agency that sells airline tickets and related travel services through its website. It targets leisure and business travellers looking to compare flight options and book itineraries online. Gotogate operates as part of the Etraveli Group, a travel company that runs multiple flight-focused booking brands in Europe.
This information is based on publicly available data and is provided for orientation purposes only.
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Holidays and Trips | Plane Tickets Reviews & Experiences
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Last update: October 2026
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