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I travel with Opodo, makes everything easier than ever
Opodo really makes the travel so simplistic. I let my travel schedules, short or long, personal or business managed by Opodo. They do great job managing the flights, transit system, hotel booking, car rentals and other services as well.
Flights
If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights to the USA before Covid started but the trip was cancelled due to lockdown. Even though my flights were cancelled, Opodo sent me no notification of this so I had no proof they had been cancelled. It took me hours and hours of phone calls for my refund to begin processing and I was told it would take up to 3 months for me to receive it. 3 months later I still haven't received it and opodo have removed their phone number so the only way of the contacting them is the almost useless online bot. After writing to them a couple of times, I ended up having to file a money claim through the courts to get my refund as what they were doing was illegal. Even that didn't work and only received the refund once a bailiff was sent round to their office to collect it. It took 8 months, numerous phone calls and court forms, and a lot of stress for me to get my refund. I regret ever using Opodo and advise against even considering using them.
Flights
WARNING!!! Avoid Opodo like the plague. We are regretting it and so will you. Not even sure how they’re still trading and why their owner/manager is not in court (probably is actually). Their customer services is non-existent. Being redirected or perpetually bounced from website to app to chat to phone and back again will drive anyone crazy. Their “deals” are a honey trap. You’ll end up in a labyrinth of disappointment, dismay and dead-ends. And then after destroying your travel plans they’ll add insult to injury with the incessant marketing emails reminding you how you were lured in in the first place. You’ve been warned. Minimum 120 days to wait for a refund for their mistakes and shortcomings. This is not a travel agent but rather and inconvenience agent.
Flights Orlando Through Opodo
NEVER EVER use this company. They took our money for flights then when Covid hit they refused to pay out. We are still trying to get money back for our April holiday. We have rung and rung and they just make excuses!
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