Opodo

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Opodo

25% Would buy here again

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Spotlight: What are our customers saying?

H
Hank Shaw
Opodo really makes the travel so simplistic. I let my travel schedules, short or long, personal or business managed by Opodo. They do great job managing the flights, transit system, hotel booking, ...Read on
C
Charlotte
If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights t...Read on
J
Jordan Russell
WARNING!!! Avoid Opodo like the plague. We are regretting it and so will you. Not even sure how they’re still trading and why their owner/manager is not in court (probably is actually). Their custo...Read on
S
Sheila parkin
NEVER EVER use this company. They took our money for flights then when Covid hit they refused to pay out. We are still trying to get money back for our April holiday. We have rung and rung and t...Read on

All reviews (4)

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    I travel with Opodo, makes everything easier than ever

    Opodo really makes the travel so simplistic. I let my travel schedules, short or long, personal or business managed by Opodo. They do great job managing the flights, transit system, hotel booking, car rentals and other services as well.


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    Flights

    If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights to the USA before Covid started but the trip was cancelled due to lockdown. Even though my flights were cancelled, Opodo sent me no notification of this so I had no proof they had been cancelled. It took me hours and hours of phone calls for my refund to begin processing and I was told it would take up to 3 months for me to receive it. 3 months later I still haven't received it and opodo have removed their phone number so the only way of the contacting them is the almost useless online bot. After writing to them a couple of times, I ended up having to file a money claim through the courts to get my refund as what they were doing was illegal. Even that didn't work and only received the refund once a bailiff was sent round to their office to collect it. It took 8 months, numerous phone calls and court forms, and a lot of stress for me to get my refund. I regret ever using Opodo and advise against even considering using them.


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    Flights

    WARNING!!! Avoid Opodo like the plague. We are regretting it and so will you. Not even sure how they’re still trading and why their owner/manager is not in court (probably is actually). Their customer services is non-existent. Being redirected or perpetually bounced from website to app to chat to phone and back again will drive anyone crazy. Their “deals” are a honey trap. You’ll end up in a labyrinth of disappointment, dismay and dead-ends. And then after destroying your travel plans they’ll add insult to injury with the incessant marketing emails reminding you how you were lured in in the first place. You’ve been warned. Minimum 120 days to wait for a refund for their mistakes and shortcomings. This is not a travel agent but rather and inconvenience agent.

    Waiting 9 months for a refund ..I was told on the phone that the refund had been received from Qatar .,,when it did not reach my account I emailed them...they said it had not been received.
    They lied.I have now instituted legal against them and will take every opportunity to expose them in the media...


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    Flights Orlando Through Opodo

    NEVER EVER use this company. They took our money for flights then when Covid hit they refused to pay out. We are still trying to get money back for our April holiday. We have rung and rung and they just make excuses!


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Opodo

Do you find the process of researching and booking a holiday online both stressful and uninteresting? Would you appreciate having a centralised online platform from which to perform all logistical and booking tasks? Opodo is a site that brings all the booking and travel services of Europe’s main destinations in one easy to use service, and we want to know what customers thought. Read reviews of the travel service to deicide if its for you, or read on to hear abou the company. 

About Opodo
Opodo is a Pan-European travel service set up in 2002 to provide all the services a modern traveller needs, including 450 airlines, over 1.1 million hotels across 194 countries and over 7000 car rental locations across the world. The company has website catering to the markets of almost all of western Europe, including Germany, Sweden, Portugal and the UK. In 2011 Opodo became part of the IDGEO group, the biggest European E travel group, with 3 other brands in its portfolio, eDreams, Go Voyage and Travellink


Services of Opodo
Opodo is aware of the frustrations of online travel booking and research, and is hoping to bring an end to this with their comprehensive travel service. The website is designed to be easy to use, for people that do not have time to invest in learning about the destinations themselves, but would benefit hugely from being linked with a team of experts who would be able to advise on places to go. The other thing Opodo found in their market research is that people would benefit from travel inspiration, suggesting where people go, which the website also provides. Opodo’s services are seperated into the sections of Flights, Hotels, Flights & Hotels, Rental Cars, and Airport Shuttles. Once customers have created an account they are able to easily manage the trips they make through the website, and using Opodo’s smart AirTools, customers can check for the latest prices, sorted by budget, timing, airline preference or destination. Opodo’s prides itself on five aspect: 1) Their prices are updated daily and are always competitive 2) The extensive choice of airlines, hotels and care hire 3) The convenience of booking all your trips logistics from one platform 4) The comprehensive and high-quality customer service their call centre provides before, during and after the trip and 5) Their growing reputation of satisfying millions of customers.

Complaints, Compliments and Tips for Opodo
If you have used one of Opodo’s service in the past, how much did they help you realise your travel dreams? How easy to navigate and use was their platform? Did you feel the choice of destinations was enough to inspire you to travel? Would you use the service again for you next holiday? Leave future customers all your first hand experience in a review so they can decide if this is a company they would like to work with other not. 

What have customers experienced with Opodo? Read and write customer feedback and comments for Opodo's online travel booking service