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OTS seemed like a good option for our transfer from Glasgow airport to Gleneagles in just over 2 weeks’ time. I booked a taxi transfer online today, along with the meet and greet service. Wish I'd read review sites before doing so, but never really consider that for taxi services (yes for hotels/accommodation/restaurants etc but not so much for taxis). If I had done so, I probably wouldn't have been so confident booking them given the large number of no-shows/late cancellations and late arrivals that people complain about. Anyway, my issue is with their cancellation policies.
I booked the transfer at 13:21. I sent in an email on the same day at 16:40 to cancel (as our flight arrangements had changed unexpectedly). I was told that I would have to pay £7 or 10% of the booking fee, whichever was higher. I had not received confirmation that the booking had been processed (as the acknowledgment said I would receive when done), the journey was over 2 weeks away, and I had cancelled within 3.5 hours of the original booking!
OTS had not provided any service, nor incurred any costs, and had not even allocated a driver! I queried the cancellation fee - as a consumer you are usually entitled to a full refund if you cancel within 14 days (if the booking is made online). OTS it seems feel that they are exempt from consumer protection regulations under the Consumer Contract Regulations, but when queried they could not tell me precisely which section applied to them and the service I had booked.
Numerous emails back and forth with 'Josh' who tried to hide his goading, insolence and general apathy in an apparently 'helpful' tone without much success - but didn’t much like it when I responded in a similar manner (couldn’t help it). The net effect being that OTS couldn't tell me precisely why they were exempt from giving me a full refund other than a generic reference to the statute I mentioned to them, and they relied on their terms and conditions which do not make it clear that your normal consumer protections do not apply if booking their service. Bear in mind, I cancelled within 3.5 hours for a taxi service over 2 weeks away! If you use them, do so at your peril - their cancellation policy and customer service is very poor. For the sake of £7.50 which is what they have deducted from the £75 I paid, I will be spreading the word as far and wide as I can to NOT use them - unless you're 100% sure your plans won't change, and you're prepared to run the gauntlet of maybe receiving a good service (or not). I have never been charged for cancelling a taxi with more than 2 weeks' notice (and so quickly after booking!) Very short sighted, very poor customer service, and overall a very poor experience. Avoid them - would give them zero stars if I could.
Travelling can be fun and travelling by plane is a pretty convenient way to travel. But getting to the airport or from the airport to your hotel might provide quite a problem. If you don’t have a car or don’t want to leave it on the airport and you also haven’t got someone else to bring you, you are stuck. In this case, a taxi might provide a solution. But which company offers this? One of them is Airport Taxis. But are they the best option? How comfortable are their vehicles? Are their chauffeurs nice, friendly and welcoming? And is there a customer service to help you in case of a problem or complaint? Don’t trust what they state on a website. Read real life reviews of people who have made use of Airport Taxi before. They can tell you know things at this taxi company are really arranged. That way you can make up your own mind about travelling with them or not.
About Airport Taxis
Airport Taxis is a transport company. They are specialised in transportation to and from the airport. They will pick you up at your hotel and bring you to the terminal. At the end of your trip, break or holiday, they will also bring you back to the airport. Their fleet of vehicles consists of all kinds of vehicles like saloon cars, executive cars, estate cars, people carriers, 8-seater minibuses and 16 seater minibuses and even couches. So whether you want a Ford Mondeo, Mercedes , VW or other vehicle, there is something for everyone. Their popular locations include Bournemouth, Aberdeen, Edinburgh, Gatwick, Exeter, Sheffield, Southampton, Bristol, Birmingham and Blackpool. And they deal with airports like Heathrow,
Let's hope the driver does not resolve to these taxi fails.
Services of Airport Taxis
Arranging a taxi via Airport Taxis is quite easy. You can do it online via their website. All you need to do is to fill in the pickup location, dropoff location etc. If you need to contact their customer service about something, you can either give them a call or send them an email.
Complaints, Compliments and Tips for Airport Taxis?
So what is your opinion on Airport Taxis? How did their booking process go? How convenient do you think this service truly is? Did they pick you up at the time that was promised? Or did you miss your flight because they were way too late? Did the driver drive the car carefully and skilfully? And how does their customer service respond to customer’s complaints and problems? Do you think they did what they would to help you out? Please leave a review and let us know all about it. Your review with your experience and opinion is the best help for people that are still debating on whether they should choose Airport Taxis.
How convenient is the taxi service of Airport Taxis? Read customer reviews about their vehicles, cars, couches, drivers and more.