SPOTAHOME Reviews
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Reviews (27)
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Apartment Rental
An update to my earlier SpotaHome review following an excellent customer service response. The website booking process is unclear - I accidentally made a booking when I thought I was just going to the next step. I immediately notified Spotahome. It was on a Sunday so I could not reach anyone on the phone. I got an initial stock response saying that under the cancellation policy I could not get a refund. I emailed them on Monday with full details of how the error happened, including the fact that the booking was partially in the past. After some consideration of the circumstances they agreed to a full refund. So full marks for service - 4 stars for Ordering because their website dialogue could do with some improvement and ideally a cooling off period with free cancellation - even for 3 or 4 hours - to make the booking process less stressful.
International student finding residence
Being an international student, it was really tricky for me to find a place to stay because of the distance involved. Spotahome made things so much simpler by providing official checking services, which allowed me to select a room that suited my requirements without actually being there in person. The payment process was easy to follow and fast, with the invoice sent promptly once everything was confirmed. Spotahome also made it really easy to communicate with the landlord, so organizing everything was a breeze. From choosing a room to signing the contract with the landlord, the whole process was smooth and quick, and I had a great experience using Spotahome.
Long term accommodation booking
I recently used a service to book long term accommodation in Rome and I have to say, I was really impressed with the service. The team was very friendly and helpful throughout the whole process. They responded quickly to any questions or worries I had, which made the booking really easy. They even made sure that the place I booked was just like the pictures and descriptions. If not, they would help me find a better option straight away. Their customer service was excellent and better than other booking sites. I would definitely recommend this service to anyone looking to book long term accommodation in Europe.
Short-term rental booking
I just booked a short-term rental through this platform and it was absolutely brilliant. At first, I was a bit worried about changing my check-out date because I've heard some horror stories about no refunds or changes being allowed. But when I contacted their customer service team, they were amazing. Giovanna especially was so helpful and made sure to speak to the landlord to change my check-out date smoothly. I really can't praise this platform enough for anyone in need of short or mid-term rentals. The customer service I got was top-notch, and I'm so thankful for their help.
Customer service assistance
I had a problem with my purchase not long ago so I got in touch with customer service for help. I was put through to a lovely lady called Joanna Paslawska. She was really helpful, friendly, and she sorted out my problem quickly. Joanna's professionalism and commitment to fixing my issue straight away made dealing with the company a good one. Her top-notch customer service skills and her eagerness to help me really stood out.
Smooth purchase experience
I had a really good experience buying from this company. Even though I had a few hiccups with my payment, the customer service team were really helpful and supportive all the way through. I was impressed by how professional and committed they were to making sure everything went well. Thanks for all your help!
Property rental experience
I rented a property through this platform not too long ago, and I have to say, I was really impressed with how easy the whole process was. The website is so user-friendly and gives you all the details you need about the properties. Whenever I had a question or needed help, the customer service team were super helpful and quick to respond. It made everything run smoothly and stress-free for me. I liked how clear the pricing was, and how quickly they gave me all the information and documents I needed. It was a great experience all round.
Smooth booking process with secure payment options
I've used this platform a few times now, and every time has been so easy. I really like that you can split the payment before and after moving in, it just feels safer that way. The guy who helped me book, let's just say his name is J, was brilliant. He listened to all my requests and spoke to the property owner on my behalf. If I could rate him higher than 5 stars, I definitely would! Now, Spotahome is my go-to when I need to find a place to stay. I don't even bother looking anywhere else now.
Easy and convenient rental experience
I recently used a property rental website to find a new place to live, and I have to say that my experience was really good. This website stood out from all the others because it was so easy to use and had a wide range of properties to choose from. The layout of the website was clear and simple to get around, which made it easy to find all the details I needed about the properties. I was also pleasantly surprised by the affordable prices of the properties listed on this website.
Quick response and helpful customer service
I got in touch with customer service not long ago about my order, and I have to say, I was really impressed with how fast and efficient they were in getting back to me. Rebecca, in particular, was a star - she was super helpful and knew exactly what she was talking about. Her quick replies made everything run much more smoothly and made my life a lot easier. After this great experience with their customer service, I would absolutely recommend this service to others.
Payment assistance
I had a bit of trouble with the payment, but a really helpful person called Mariem got in touch with me straight away and talked me through everything. She made sure I paid the right amount and even helped me to get in touch with my landlord. I felt really looked after and grateful for the great customer service.
Booking a room in an apartment
The information on the website is great because you can have a look at the apartments before booking. However, when I tried to book a room in an apartment that was marked as available, my booking was rejected because it had already been taken. It was really frustrating and threw off my plans.
Apartment/studio rental
I'm in desperate need of finding a flat or studio to rent right now, ready to move in either today or tomorrow. It's been really stressful trying to find the right place, but I'm staying positive and hopeful that I'll find something suitable soon.
Room booking experience
I had a pretty good experience using the room booking service. The website was easy to use to check out available listings and booking a room was straightforward. However, there were some delays in processing my booking, which was a bit annoying. Nevertheless, I'm glad I could find and book a room online, especially being a student.
Payment timeline discrepancy
My experience with this service was absolutely terrible. I've never come across such a frustrating lack of communication and professionalism. I tried to contact them through email and WhatsApp multiple times about a problem with the payment timeline they gave me, but got no response. I made a lot of effort, but nothing was sorted out. It was so annoying how they wouldn't reply and kept sending me to different email addresses. I ended up going through the verification process without a fix, because I was worried about losing my accommodation. It's not right for a service that deals with direct debits to handle communication like this.
Moving house
It was just incredible how well they looked after me! Andrea was absolutely brilliant and really helped me out. I was feeling so worried about booking, but she made it all really simple.
Reservation cancellation causing financial loss
I had a reservation with them for three months, and they said it was all good to go. So, I cancelled another booking I had with a different platform, thinking the money would soon be in my account. But then, on the day the new tenant was meant to move in, they axed the reservation without getting paid. Now, I've missed out on other rental opportunities and can't even pay my mortgage. I've tried getting in touch with them loads of times, but no luck. As someone with a disability, getting my house ready for renting takes a lot of time and money. They didn't even take a deposit from the new tenant. All in all, it's been a dreadful experience.
Finding a home with the help of Mariem
Mariem really helped me a lot with finding a new place to live. She was really quick to reply and sorted out any issues with the landlord. It was really nice of both her and the landlord to sort things out like that. The only issue was the WhatsApp situation - I didn't get a reply when I tried to cancel, but Mariem was always available to help me out.
My failed attempts at booking
I've tried to make bookings through this service a few times now, but it's been a total disaster each time. The landlords seem to be messing around with the dates, giving options that have nothing to do with what was advertised. And to make things worse, I've been rejected without any reason, even though the properties were supposed to be available. And asking for payslips for a three-month booking? That's just not right. I don't trust this service at all and won't bother trying again. Too many dodgy landlords and fake ads for my liking.
Review with most votes
Rented a flat on Madrid
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