Chicco4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late-night lifesaver
Wasn't expecting much sending a message late one evening, but that’s exactly when I found out how good their support is. I’d lost part of the five-point belt on our Chicco Baby Hug and, after a quick note to customer service, Julija got back to me within an hour — really. She sorted a replacement free of charge, no faff, and told me it was on its way. First time I used their support and the moment she confirmed the parcel I actually relaxed. Properly pleased, grateful it went so smoothly.
Decent mattress, missing the bit I expected
it wasn't there. Then followed loads of emails where they insisted I'd misread the listing, which felt a bit daft. Refund turned up after two weeks and a few polite nags. If you're buying, just ask about the board first — saves a lot of faff.
Took a chance, mostly glad
I was hesitant at first because I'd read mixed reviews and kept worrying it wouldn't arrive on time. I placed the order late on a Friday and, to my surprise, it turned up on Wednesday morning here in Northern Ireland. We use the pram almost every day — school runs, quick shops, and the odd muddy walk — and it's been reliable and fairly easy to fold and store. I phoned customer services with a small query; the person I spoke to was friendly and even sorted a little promotional toy for us. Bit pricey, but I'm happy overall.
Late parcel, poor support
I ordered a few toys and baby clothes for a friend in Rome right after she told me the baby had arrived. First impression was fine — I got a confirmation and then an email saying the order was being prepared. After that, nothing useful. Three weeks went by and I was chasing them. I wrote to support and used the chat several times. They sent two automatic emails — one about a delay — and then total silence. Eventually I discovered the parcel had been left at the local post office and no one had been told; my friend had been at home but never received a delivery attempt. Then the whole lot was sent back to the sender. Every time I asked the chat team they said they needed to 'investigate' and couldn't give a timescale. It felt like passing the buck. On the plus side, when my friend finally managed to collect the parcel — after I pushed the issue — the clothes looked nicer than the photos and were well packaged, which was a surprise. Still, the delivery and customer service made the whole thing stressful and time-consuming. I won't use them again without proof of reliable delivery.
About Chicco
Chicco is an Italian brand focused on baby and child products. Its range includes prams and pushchairs, car seats, highchairs, feeding and nursing items, toiletries, and clothing for babies and young children. The brand primarily serves parents and carers from pregnancy through early childhood. Chicco is part of Artsana Group, which develops and distributes products for infants and families through multiple international brands and retail channels.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Chicco
Online shopping | Children & Baby Reviews & Experiences
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Last update: April 2026
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Late parcel, poor support
I ordered a few toys and baby clothes for a friend in Rome right after she told me the baby had arrived. First impression was fine — I got a confirmation and then an email sayin... Read onBy: lucy