eHarmony45 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.It never felt quite real
The point where I decided I’d had enough was after spending more time questioning profiles than actually having a decent conversation. I appreciate dating sites need to make money, but this felt far too focused on upgrades and payments for what I got back. Compared with another service I tried, where chats seemed more straightforward, I found this one frustrating and oddly impersonal. Maybe others have better luck, but I’m relieved I cancelled before putting more money into it. Not for me, honestly.
The cancellation bit stung
The bit that caught me out was the cancellation policy. I signed up with a discount, then changed my mind within an hour and expected most of it back. Instead, the refund was only around a third, which felt pretty steep for something I’d barely used. I asked whether I could just continue the membership rather than lose the money, but that wasn’t allowed either, and the remaining months couldn’t be used. The £65 personality test was offered as goodwill, but honestly it didn’t make up for it. Read the small print first.
It unravelled quite quickly
By the second evening, I already knew I’d made the wrong choice. I’d joined hoping for a straightforward way to meet someone nearby, but even after setting my search radius to 30 miles, most matches were around 150 miles away. That made the site feel pretty pointless for me. The conversations I did have weren’t particularly pleasant either, which was surprising so early on. When I asked to cancel and get a refund, I was told no, then heard about a £65 charge and a £150 profile package I never requested. Honestly, read the small print first.
Cancelled within hours, still being charged
What’s really upset me is how quickly this turned stressful. The offer looked like £7.99 for the first three months, but at checkout another £3 was added, which I didn’t expect at all. I signed up, had a look around for maybe two or three hours, and realised it just wasn’t what I thought it would be. So I contacted them straight away to cancel, especially as they say there’s a 14-day cancellation period. Then I was told I’d need to pay roughly £57 and that it would be taken from the card I used. Honestly, as a single mum with direct debits and bills already due, that’s left me properly worried. I’ve dealt with subscriptions before, but never one that felt this unclear. Very disappointing service.
The distance filter is pointless
it keeps asking for an email verification code that simply doesn’t arrive. I’ve requested it repeatedly, checked spam, the lot. At this point I’m paying for something I can barely access, never mind use properly.
Nice app, nasty billing
read the small print and try Bumble if you don't want a tie-in.
The moment it finally felt worth it
emails not arriving, the app asking for documents before I’d even finished registering (which felt odd), and support that at first sounded like they weren’t fully with the programme. So yeah, not great to start with. But after a second attempt, new phone, new email and a polite but persistent message to support, someone actually read what I’d written and answered properly. They explained why the checks were triggered and walked me through a simpler verification step. Not instant, but direct and clear, and it worked.
I should say up front it isn’t perfect — there are still stretches where it feels quiet on the other end, and I’ve seen other services where matchmaking or interaction is more lively. I’ve used a couple of similar apps before and some feel more instant, more chatty. That said, once my account was fully set up, the experience settled into something useful. I started getting genuine replies and the UI behaved; I could tell it wasn’t just bots or random blocks any more.
What clinched it for me was a single afternoon when a conversation actually flowed — the sort you don’t have to force. At that point I felt the subscription months I’d paid for weren’t wasted, even if earlier they had been. I still think the verification process could be less heavy-handed (and they could be quicker to pick up on problems), but the people who dealt with my case were professional and fixed things once I pushed. If you’ve had dodgy runs with other companies (I have), this one can feel slow, but it’s not broken.
In short: persistent support later equals a working account and useful connections. Could be smoother, could be faster, but I ended up satisfied enough to keep using it — with eyes open.Bought the hype, got crumbs
Wasn't expecting much, but I did expect the app to at least work. I ended up on a subscription paying about £32 a month and barely using it because the whole interface is clunky and the pool of people looks tiny. Signing up felt like buying a fancy sandwich and getting crumbs. When I tried to cancel — because, well, useless to me — customer service stonewalled me and told me to widen my search radius as if I'd happily drive a hundred miles for a coffee date. I asked what they actually offer over Hinge and the replies were vague, almost apologetic-sounding, but no real answer. Feels like they care more about the recurring charge than matches. If you do find someone, apparently you're stuck for the year unless you jump through hoops. Not impressed, honestly. I've used other apps before and it's worse.
Not worth the fuss
long, messy and full of hoops. Glad I moved on, just be warned. I eventually had better luck elsewhere, with real meetups and less faff.
Nearly put my phone down
a lot of profiles looked sparse or a bit off, and the matches in my area were thin on the ground. But once I got chatting it actually felt okay — messages arrive fast, the chat layout is simple and I liked how the photos load without faff, so using it was straightforward. That said, the billing is a proper pain. I thought I’d signed up for a three‑month deal and then found out it rolled into a year lock‑in, which felt like being led by the nose. Customer support was slow and rather uninterested at first, and that annoyed me. After some nagging I did get the subscription cancelled and a partial refund — took effort, but not impossible. So overall: a useful app when it comes to actually using it, just watch the fine print and brace yourself for a fight if you need help.
Delivery was fine, refund wasn't
keep records and be ready to contact Citizens Advice or Trading Standards if needed.
Half a cuppa doubt
I cancelled during the trial yet they still charged me, claiming they'd issued a 'personal report' (computer-generated). Support were slow and vague, which grated, but the report did point out a couple of useful things. Not perfect, but helped a bit.
Sofa-delete job
Sitting on the sofa I ended up deleting my brother's account because he was a bit lonely after a messy break-up and decided to give it a go. The site itself felt fine — profiles, swipes, photos, it does what you'd expect — but cancelling was a proper faff. Menus looped, you get bland automated emails and no clear next step, and it took ages to get a clear confirmation. So useful enough while it's running, but the support and cancellation side felt soulless and slow, honestly.
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Got stung by a cancellation fee
Started signing up on a whim and within 24 hours I'd been slugged with a £65 cancellation fee — and I hadn't even used it properly. Absolutely gutted, as a single parent those pounds matter; I'm borrowing until payday now. I didn't message anyone, I barely logged on, so it felt like being fined for trying it out. The site itself does what it says — matches appear, interface isn't terrible — but that refund/cancellation policy is just nasty. Support took ages to reply (and were pretty unhelpful). I've tried other dating sites and this is, sadly, one of the worst experiences for money handling.
A bumpy start, then a proper surprise
Sat at my kitchen table, half-eaten sandwich, thinking this was another waste — been burned before, busy running my business, no time for faff. I signed up because I was fed up with endless awkward evenings and wanted something that might actually work. At first I was sceptical. Some matches were nothing like their photos and a couple of dodgy messages turned up. I cancelled auto-renewal and thought that was that. Then, out of the blue, I met someone who actually fitted my profile and, crucially, we clicked. That was the moment I felt it was worth it. Not perfect. A bit pricey. But for me, it changed from shrug to properly pleased.
Swipe, kettle and a dodgy renewal
I first saw it on a mate's phone, scrolling on the sofa, and thought why not. It feels slick at first. The app loads fast, swipes are smooth and profiles look quite real — fewer obvious fakes, which is a relief. Using it is easy, I found myself flicking through matches while waiting for the kettle. But there are sticky bits. Their renewal setup caught me out; I had to cancel my card to stop the charges, and that felt a bit heavy-handed. I'm still trying to get them to delete my profile because I don't want it sitting there being misused. So yeah, it mostly works and is comfy to use, but the billing and account stuff needs sorting, and customer support is slow too.
Almost gave up, then sorted
By the time I’d been on the site two days I remember thinking this isn’t working — until the moment a helpful rep actually sorted things out and I felt relieved. I signed up out of curiosity one evening, first impression was an over-promising matching algorithm and clunky search filters. After a couple of frustrating searches that kept nudging me to widen the radius, I contacted support. They were direct, fixed the billing and explained the personality check charge. It wasn’t perfect, and I should’ve read more reviews first, but the quick, clear reply made me feel they weren’t just after cash. Left a bit wary, but satisfied enough to recommend with caveats.
Really disappointing experience
cancelling was a proper faff, customer support were slow and kept passing me between people, felt like they didn’t want to help. Billing was confusing too, so I was annoyed and a bit stressed. Delivery of the service just didn’t match the promise. Honestly I expected better, especially for the price. Not a total disaster, but I won’t be going back and I’d warn mates to be cautious.
Odd start but sorted in the end
I almost paid and then realised it was a US site asking for my bank details before I could even see who I might meet. I use these apps for simple things — weekend walks, a coffee after work — so I balked. No PayPal, no payment protection unless you use a credit card (I don't, I really don't), so I stopped. Most suggested matches were miles away too, which felt a bit off, a bit predatory really. They kept emailing me after I'd unsubscribed, unsubscribed twice, and closing the account was a faff. After a couple of slow replies customer service did finally sort the cancellation, so I'm cautiously satisfied.
Sofa sign‑up regret
I downloaded the app one evening after work, idly filled in a profile and before I knew it they’d taken me down the route of a yearly subscription. I cancelled within a few hours — honestly, I did — but the whole experience felt cold and automated. The site itself looks fine and swipes work, but you don’t get a proper trial and the renewal bits are tucked away. I ended up worrying about fake profiles and the usual catfish stuff while scrolling at night, which is not what I wanted. Customer replies were canned, and they did hint at debt collection over a small fee (£57), which I pushed back on. Useful enough for a quick browse, but I’d be cautious and check the small print first.
About eHarmony
eHarmony is an online dating service launched in 2000 by clinical psychologist Dr. Neil Clark Warren. The company specialises in matching individuals seeking long-term relationships through a scientific, relationship-based approach. Utilising a proprietary system known as the "Compatibility Matching System," eHarmony pairs users based on a comprehensive questionnaire assessing personality traits, values, and interests. Over the years, eHarmony has grown to be recognised as a premier dating platform, emphasising meaningful and compatible connections influenced by psychological and relationship principles.
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Categories eHarmony
Dating | Dating Sites Reviews & Experiences
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Last update: October 2026
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Review with most votes
New match with eharmony
Found my newest match with eHarmony. Genuine profiles and the website works great. Would recommend if you're looking for a serious relationship Read onBy: Keila Roberts