Bodybuilding Warehouse Reviews
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£000s over the years
Until recently I was a loyal customer of BBW, but suffered a very poor customer experience when contacting their customer services to make them aware of a faulty product. This experience was so bad that it's completely changed my view, and I could not recommend them to anyone else, despite the other aspects of their offering being positive.
Great way to loose weight
One of the most reliable bodybuilding and health store on which every health-concerned person can rely.
I have bought few products a way back, in like a month ago.
I see positive changes. not sure about how all the products are.
but some I have used and within more than a month, it seem to be working.Protein
Been using BBW for a while and products seem decent at a fair price but unfortunately I made a mistake with a order I emailed them immediately as you can't talk to anyone and received no reply after sending 2 emails then I received an email saying they had sent my order the one that I wanted to cancel still had no communication about the wrong order they are very quick to take your money but customer service appalling in the future I will shop local I may end up paying a bit more but at least they will care about there customers and at least have the decency to reply to emails
Date of experience: 14 April 2024BCAAs
They sent out one of two items I purchased and does not respond to emails or social media direct messages. Evri were only given one individually packed item which was delivered with no trace of the other half of my order. I had to raise a dispute claim with my bank to recover the lost money. Their phone opening lines state they close at 5pm on a weekday, I called at 3pm on a Friday and the automated message said their lines are now "closed". 2 hours early? DO NOT WASTE YOUR MONEY AND TIME WITH THIS SHADY "COMPANY"!
3x4kg protein powder
On face value their prices during promotions seem reasonable enough.
I have used their Ebay shop a few times for small items with no problem.
My first purchase directly off them did not go quite as well.
I recieved 3 x 4 kg tubs of protein powder, the tubs were inadequetly packed ( 2 colums, the 3rd tub was loose) and one had burst inside the cardboard box, the box itself had leaked everywhere, doorstep, doorway and hallway.
On contacting customer service they suggested that i should scrape up the contents of the box and consume it, the box was not an airtight container and even had grit in the folded ... (probably from the van floor).
I told them this was not hygienic and had put the spilled powder in the bin. Despite the inadequate packaging the company would not give me a replacement/refund and initailly only offered me 20%, saying it had happened in transit and wasn't their fault. Ahmed the customer service agent was particulary unhelpful, and wouldn't accept the fact that it was against the food standards agency guidelines regarding cross contamination.
The conversation I had is hands down the worst example of customer services I have encountered for quite some time.
I have since seen reviews indicating that this is not an isolated incident.
On the whole I would not recommend this company, if you do wish to buy from them, I strongly suggest using Ebay and Paypal as an extra level of consumer protection.Used to be customer
I bought unlimited next day delivery. However, they changed website and lost all my deliveries including the premium membership. When I complained, they said everytime I buy anything will have to apply for refund on my membership I purchased. How ... and unprofessional!
Protein powder
Items badly packaged and damaged in post.customer service is non existent.
No reply to emails or social media messages. Avoid101248788 (order number)
101248788. Order never arrived. Non existent customer service. Shower of sh*te. Stay clear. They will take your money but never deliver.
