Optimum Nutrition - Overall Rating based on 27 reviews
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5kg whey protein purchase
I recently received a 5kg bag of whey protein that was delivered in a severely tampered condition. To my surprise, the package only contained two free gifts and no actual product. Although I raised a complaint about this issue, I have not received any response from customer service. My attempts to contact them via email and phone have been unsuccessful. I am extremely disappointed with the lack of care for their customers and the misleading information they provided.
Over £100 order placed
I recently splashed out over £100 on an online purchase, but I've hit a snag - the items never turned up. I've tried getting in touch with customer support several times, but I've had no luck getting any help or even an update on what's going on. It's really frustrating that I'm now having to ask my bank for a refund because the company just isn't keeping me in the loop or sorting things out. I'm starting to wonder if this whole thing might be a scam, especially after checking out some dodgy reviews.
Whey protein order cancellation
I ordered some whey protein from their official website recently, but they cancelled my order without telling me why. I tried calling and emailing customer support many times, but still haven't heard back or got any help. This lack of support has really frustrated me and made me disappointed with the whole thing.
Protein supplement purchase
I bought some protein powder from a shop not too long ago and I must say, it's top notch. Tastes great and the quality is definitely there. It's got low sugar too, so it's perfect for anyone wanting to stay healthy and get their protein fix at the same time.
Protein powder
This brand really needs to improve their customer service. I ordered some protein powder from them recently and it was a total nightmare. My order didn't turn up at all, and when I tried to get in touch with them through email and social media, they just blanked me. It's unbelievable that a big-name brand can be so unprofessional. I ended up having to dispute the charge on my credit card because they were so unresponsive. Do yourself a favour and steer clear of this brand if you care about good customer service.
Misleading product information on Amazon
The product info on Amazon was all wrong about the size and weight of the item. When I contacted customer service, they were really unhelpful and said they don't handle the listings on Amazon. Can you believe it? They told me to be more careful next time. But, the protein powders are really good quality, not fatty at all, and taste great.
Workout package with discounts
I was a little surprised by the negative reviews initially, but as a new customer, I decided to give it a try and ordered a workout package. To my delight, it arrived quickly and even came with some bonus samples, which I thought was a nice touch. The flavour I chose was fantastic, and the protein shake tasted good whether mixed with water or milk (although I personally preferred it with water). Although the price was on the higher side, I believe that investing in quality products that blend well with water is worth it - I've had experiences where other brands clump up or don't mix properly at all. Overall, I have no regrets purchasing this product, as it has had a positive impact on me.
Protein powder
Oh man, I'm really frustrated with this Protein powder situation. I ordered my favourite flavour on the 31st, and it's been 12 days now with no sign of my order. I got in touch with them and all they said was, "sorry, we don't have an estimated delivery time, tough luck!" I mean, how annoying is that? I even asked for a refund, but they told me to reject the order and wait another 30 days for a refund. What on earth is that all about? I've been a loyal customer for ages, and this is how they treat me? So disappointed. ESN, one of their competitors, managed to get my order to me in just 3 days. Optimum Nutrition really needs to step up their game.
Whey Protein
I ordered some whey protein from this company not too long ago, and honestly, I've been really disappointed with the whole experience. I had to wait for more than a week for my order to show up, only to end up with nothing but frustration. I tried to get in touch with customer service a few times, but all I got back were unhelpful and pretty uncaring responses. The way this company has handled things lacks professionalism and any sense of accountability, it's really quite shocking.
When I finally managed to speak to someone, they were dismissive and couldn't give me any solid info about where my delivery was. And when I asked for a refund because of their mess up, they pretty heartlessly turned me down. The fact that they won't own up to their mistakes reflects really badly on how much they actually care about their customers and stick to their word.
I'd definitely recommend steering clear of this company and not buying anything from them. It's so important to support businesses that actually respect their customers and keep their promises, something this company is seriously lacking in.Whey protein shakes
I've been buying the whey protein products from this company for years now, and I must say they're spot on. The taste is top-notch, and I always feel like I'm getting a decent amount of protein in each serving. The prices are fair for the quality you're getting, which I really like. To sum up, I'd definitely recommend this company's whey protein products to anyone looking to boost their protein intake.
4Kg of Whey protein
I bought some Whey protein, but when it arrived, I was shocked to see that the product was not sealed and was 16 months old, weighing only 2.27Kg instead of the 4Kg I ordered. Dealing with customer service has been a nightmare. Even after I gave them all the evidence they needed, I haven't heard back from them for weeks. And to top it all off, the customer service rep I was speaking to hung up on me and is now ignoring me completely. It's been really disappointing and a big waste of both time and money.
Protein supplement
The customer service at this company is really poor. Even though there's a customer care number and an option to check order status on the website, it seems like no one is around to help with any issues. It's been 10 days since I placed my order and the shipment information still shows as NA on the website. I also emailed customer support but haven't heard back from them. This level of inefficiency is just not on, it's totally unacceptable and has left me feeling really frustrated and disappointed with the service overall.
Serious Mass supplement
After a good experience with the site before, I had a frustrating time buying the Serious Mass supplement recently. I used PayPal to order but got no confirmation. I tried again with no luck. Finally, I used my debit card and got a confirmation, but all three orders were charged to my account. I called the Ireland office but got no reply, just a recorded message about a meeting. I then contacted the Dutch office, who sent me to Germany where they said the orders had already been sent. The Irish office later apologised for the inconvenience but didn't explain why I couldn't reach them by phone. I asked for my issue to be raised, but haven't heard back. This whole thing showed me that the customer service and website functionality need a lot of improvement.
Optimum Nutrition Essential Amin.O. Energy | Orange | 270 g
I recently bought the Optimum Nutrition Essential Amin.O. Energy in orange flavour and unfortunately, it arrived damaged. The silica pouch had split, causing the product to clump up and be unusable. I contacted customer support with all the details and photos, but they haven't been much help. The team has been ignoring my messages and suggesting I still use the spoiled product. This is not great considering the product was nearly expired, with just 3 months left out of its 20-month shelf life. All in all, my experience with Optimum Nutrition has been really disappointing in terms of both support and product quality.
Protein Powder Purchase
I wanted to let you know about my recent experience with buying protein powder from your company. Unfortunately, I had some big problems with both the delivery and customer service. I spent £400 on my order, but it wasn't delivered properly – it was just left outside a block of flats and someone took it. Even though I showed Optimum Nutrition and FedEx that I'd lost the items, they told me I'd confirmed getting them. When I talked to a representative, they didn't really help me or give me good answers about what counts as a successful delivery or how my rights as a customer were being looked after.
Protein powder and pre-workout
I can't believe some of the negative comments about these products, they are simply the best! I have been using them for the past three years and would never consider switching to anything else. The website is super easy to navigate and ordering is a breeze. I love the email notifications that keep me updated on the status of my order, and the delivery is always on point. Optimum Nutrition truly goes above and beyond to provide top-notch service and quality products. I have never had to wait more than four days for my items to arrive. Keep up the fantastic work!
2x 100% whey protein double choc 2.27kg
100% whey protein in double chocolate flavour, 2.27 kilograms.
Whey protein purchase
I ordered a 2.5kg whey protein pack online, but when it arrived, it was the wrong brand of protein. The box was already opened and instead of protein it was filled with wheat flour. It's been a whole month now and I still haven't got my money back from this company. Their customer service hasn't been helpful at all - they keep asking for videos and photos but aren't offering a solution. I've tried calling their customer care number, sending emails, and even reaching out on WhatsApp but haven't received any response. I would strongly advise against making any purchases from this website.
Protein powder purchase
I bought some protein powder from here recently, and to be honest, I was pretty disappointed with the whole thing. The website said there was a special offer on bulk protein powder for €79.99, but when I went to buy it, the price shot up to €95.20. It definitely felt like they were trying to trick people with the false advertising. I nearly went ahead and paid the higher price without even realising. I reckon lots of other folks might have done the same. It's really irritating to think that some customers might have ended up paying more than they should have.
To make matters worse, when I tried to get in touch with customer service on Facebook about it, I didn't hear a peep back for over two weeks. The lack of communication and support is just so disappointing and not what you'd expect from a professional company.Optimum Nutrition Gold Standard Pre-Workout Advanced Blue Raspberry 420g
I bought the Optimum Nutrition Gold Standard Pre-Workout Advanced Blue Raspberry 420g recently and had a really bad time with it. The taste was so bad that me and a friend felt sick right after having it. I contacted customer service for help, but they said they couldn't assist me because I didn't buy it from their website. Even though, I won't buy from Optimum Nutrition again and think it's necessary to tell others about my experience to caution them.
About Optimum Nutrition
Every athlete understands the importance of a proper diet in their training. An improper diet not only reduces and sometimes defeats the efforts made in training, but it could also put the athlete at risk of health complications. Therefore, all athletes not only regulate what they eat, but they also take supplements to make up for whatever nutrients they might lack. And when it comes to energy, nothing provides more than a good protein supplement. Optimum Nutrition asserts that they have what athletes need for their protein requirements. However, most athletes are very conscious of what they put into their bodies and may be wary of trying any new product. Therefore, reading honest customer reviews of Optimum Nutrition from individuals who have tried the protein supplements the company offers would be prudent.
About Optimum Nutrition
Optimum Nutrition is a company that claims to be well-known for producing and retailing a wide variety of protein-rich supplements, all targeted towards athletes. With over 30 years in the industry of providing protein supplements for athletes, Optimum Nutrition asserts that many professional athletes and gyms trust the quality of their products. They claim to reach out to more than 2 billion athletes worldwide, ensuring that all their products are made under strict quality control standards using natural ingredients created by Mother Nature. Their products are also tested before being released to customers.
Products and Services of Optimum Nutrition
Fitness-conscious individuals and athletes can find a range of products at Optimum Nutrition, including protein shakes, protein powders, protein snacks, energy supplements, pre-workout supplements, weight gain supplements, vitamins, muscle-building, and endurance supplements. Some of their popular protein shakes and powders include Gold Standard Whey, Gold Standard Plant, Gold Standard Casein, and Platinum Hydrowhey. They also offer protein snacks like Cake Bites, Protein Crisp, Protein Wafers, and Protein Almonds. Their energy products include both powders and energy drinks, such as Essential Amin.O. Energy and Essential Amin.O. Energy + Electrolytes. For pre-workout energy supplements, they have Gold Standard Pre-workout and Gold Standard Pre Advanced. Optimum Nutrition also offers weight gain supplements like Pro Gainer and Serious Mass, as well as a variety of vitamins, health, and wellness supplements.
Compliments, complaints, and tips for Optimum Nutrition
Have you tried the protein supplements from Optimum Nutrition? How do they compare to other protein supplements you've tried? Would you recommend Optimum Nutrition to other athletes? Please share an honest review of your experience with Optimum Nutrition, including any tips that could help the company improve their products and services for a better customer experience. Your feedback is valuable.
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Categories Optimum Nutrition
Diet and Health | Vitamins & Supplements Reviews & Experiences
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Seite online seit: 12 November 2020
Letzte aktualisierung: 29 November 2024
Review with most votes
Great tasting protein
A major problem I had with other protein products I have tried is their taste. It often feels like torture taking some of them. I bumped into reviews of Optimum Nutrition protei... Read onBy: Brownlow Lindon