Optimale - Overall Rating based on 20 reviews
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Blood tests, Dr consultation, and medication delivery
The whole process from having the blood tests done to getting my medication has been really smooth and efficient. I got my blood test results back quickly, and the explanations were thorough and easy to follow. Then I had a doctor's appointment scheduled promptly, and the doctor took the time to explain everything clearly to me. Two days after seeing the doctor, my testosterone medication arrived, along with all the equipment I needed to start treatment. I am thankful for the easy and stress-free experience I've had with Optimale. I would highly recommend them to anyone dealing with low testosterone symptoms. I'm excited to see the benefits of my treatment. A big thank you to the whole team at Optimale for their fantastic service and support throughout the process.
TRT blood test results
I went to Optimale to get my TRT test results becuase I've been with them for 2 years. They used to be really good and nice to me, but this time they told me to stop treatment and go to a private blood clinic that's really expensive and far away. They didn't even offer to help me find a clinic or give any other options. I was really scared because I know stopping TRT suddenly can be bad, but they didn't seem to care. Luckily, the NHS clinic helped me and it turns out there might have been a mistake in the lab results. Optimale didn't even say sorry for the stress they caused me. I don't think they really care about helping me, just about making money. I pay a lot for their service and I expect better treatment.
Blood test kit
I bought a blood test kit from this company, but it just didn't work for me because it didn't collect enough blood in the vial. The finger prick method they suggested wasn't up to scratch for the test I needed. It's frustrating that they didn't mention this problem on their website, especially when they're giving out instructions for NHS tests. It felt like a waste of money and I wouldn't advise it to anyone who needs reliable test results.
Consultation appointment
I had a few problems with getting an appointment sorted at first, but Dr Hand was really great. Rebecca Crook also did a fantastic job sorting out the scheduling quickly. I'm really pleased with the service and how attentive both professionals were. I found their clear communication and detailed discussion during the consultation very helpful.
Initial treatment
I've found the transparency and follow-up appointments really good so far. Today was my first day of treatment, can't wait to see how things progress in the next few months.
TRT treatment review
I've been with this company from the start of my TRT journey, and I can't thank them enough for the amazing care and attention they've given me all along. From the great customer service to the regular check-ups and blood work done by Dr. Zak Taylor, everything has been fantastic. I'm really impressed with how well the whole team keeps up such high standards, and I hope they just keep getting better in the future. Huge thanks to the team for their exceptional service.
Virtual consultation
The doctor phoned right on time for our online chat, which I really appreciated. He was really clear in his explanations, so I found it easy to grasp what would happen next. Talking to him was easy as he was so professional and clearly knew his stuff.
Enhanced blood test for low testosterone
I recently bought a more comprehensive blood test from this company to check my testosterone levels. The results showed that my testosterone levels were normal, but it also highlighted high levels of Prostate Ag and Cholesterol, which was a bit surprising. Thanks to this test, I was able to deal with these health issues quickly and get the right treatment. It's definitely something to think about if you're thinking of getting a test done.
Prescription medication purchase
I find that Optimal is always a bit all over the place, they never seem to be organised or communicate properly, which results in lots of mistakes and let-downs. Personally, I've had issues with missed appointments, not receiving my meds, and when I've reached out for help, I've been met with silence. The service I get from Optimal leaves a lot to be desired, especially when you think about how much I fork out each month for it. I've told my mates about Optimal too, but they've had the same dodgy service as me.
Good communication and helpful information
I was really impressed with how well the staff at Optimale communicated and provided information. They actually listened to me and took the time to explain why they were making certain recommendations. Their customer service was top-notch and it made me feel like a valued customer.
New fancy clothes
I recently bought some new fancy clothes from here and they fit me perfectly! The customer service is top-notch - they always respond to my messages and are really kind and supportive.
Medical consultation and repeat medication
The doctor at this place is absolutely brilliant. He really takes the time to go through all the info I bring in and always gives me the chance to ask any questions I might have. I really like that he doesn't rush through appointments and actually seems to care about how I'm doing. It's great to see him consulting with other professionals when necessary, it just goes to show how committed he is to giving me the best care. Getting repeat prescriptions is easy and stress-free too. Overall, my 15 months going to this place have been really top-notch.
Blood test results discussion appointment
I've been a customer for a while now and at first, everything was fine. But trying to arrange a phone chat with the doctor about my blood test results has been a nightmare. It takes ages to even get an appointment, and even when I do, they often don't call when they say they will. Then I have to keep nagging them, just to be told to rebook for another time. The constant let-downs and poor communication have really made me unhappy with the service. I definitely wouldn't recommend starting any treatment with them.
Depression treatment
I was really down for a long time, but now I'm feeling so much better all thanks to the people at this place! The whole team were absolutely amazing and really helped me feel good again. Dr. Chris Airey gave me some fantastic advice and checked in on me regularly. Tia was like my best friend, always there to support me and give me information. These guys are experts in their field and genuinely care about their patients. If you're considering TRT, you should definitely speak to them!
Impressed with attention to detail and knowledge
I've only just started with this company, but I have to say, the customer service I've had so far has been absolutely fantastic. The team really knows their stuff and their attention to detail is top-notch. I feel confident in their recommendations and like I'm in safe hands.
Blood test purchase
Optimale has been absolutely brilliant in providing me with my recent blood test. Everything went smoothly from the beginning to the end. I ordered it over the weekend and got it without any delays on Monday. It was so convenient to send it back and get my results by Wednesday, I was really impressed. The treatment I got was really good and simple to follow, and it really helped me improve my health a lot. On top of that, the doctor appointments were easy to sort out, showing how efficient their services are.
CBD oil purchase
Optimal is unlike your everyday company that just wants to sell you stuff. They're really helpful and always put the customer first. I had a great time with them and would definitely suggest their services. The whole thing was simple and clear-cut.
TRT journey
I've just started my TRT journey with this company and I've been at it for about 8 weeks now. It's definitely early days, but I'm already seeing some good changes. I've noticed my energy levels going up and a big drop in the anxiety I've been dealing with for ages. On top of that, my libido seems to be getting better, which has been worrying me lately. Overall, I'm pretty happy with how things are going so far.
Laser hair removal
The service here is absolutely amazing, they really keep an eye on you and check in to make sure the treatment is just right for you. I honestly felt like a VIP with all the attention they gave me. The staff really know their stuff and make sure you're looked after the whole time. I was so impressed with how well my laser hair removal went and I'll definitely be coming back for more treatments in the future.
Helpful services
I had difficulty in achieving climax and ejaculation but my wife never complained. She had always been an understanding person from the beginning of the relationship. She was the one who encouraged me to try out Optimale if they could help out as they said. Their services were helpful and infact they have really helped me a lot and my wife also appreciates what they have done for me. I want every man experiencing testosterone problems to hire the services of Optimale and see for themselves how efficient they are. I'm sure they'd be able to help them the same way they helped me.
Review with most votes
Helpful services
I had difficulty in achieving climax and ejaculation but my wife never complained. She had always been an understanding person from the beginning of the relationship. She was th... Read onBy: Rowen