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Superdrug
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Fragrance
Feedback for Superdrug
What is the name of the person you are leaving feedback for:
Young lady, Multi cultural, Ann
From which branch or department
Perfumes at Superdrug
In which location-
Worcester high street
What is the nature of your feedback-
Thank you my son said that I had an excellent choice of mens fragrance for him.
Today Thursday 9th September my self my daughter and her boyfriend were on a mission to get my son her brother some fragrance for his Birthday.
None of us had a clue, but with your sales advisor experience knowledge and patience we choose an issey miyake male fragrance 50 ml. I thought how friendly, poliet, patient, and kind Ann the sales advisor was.
We did go away and visit Boots to look at Dior as was told you did not do this brand, but the sales advisor was so unhelpful and was more interested in talking to a colleague then helping us.
So we went back and got the Male Issey Miyake Fragrance. When we gave it to him he was over the moon and extremely impressed by the choice we made and said the smell was right up his street.
I just want to say "Thank you" to Ann as with out her help I could of brought a totally random fragrance which would of never got uses.
Keep up the good work and I will be back at Christmas to get some fragrance for my husband and I am sure you will be a super star again in assisting me.
Thanks again
*Ann was on the till with all Fragrance behind her, in her early 30s, black hair black top and cardie*Customer Service
I recently visited the Maidenhead store to return some scissors which I did not find very effective. I had no receipt and I thought I may have a battle on my hands. But this was not the case, I was instantly offered my money back and given an apology. Rarely have received such excellent customer service and to me this is a very important quality for any business. The store assistant was called Rosie, she was very professional and respectful. So thank you Superdrug!
trusted company
Being a woman with sensitive skin is a big trouble, I used so many products, but the results are always same. accidentally, I visited this website one day and I ordered few things just for checking, I got my parcel after 2 days with a properly sealed package. well, currently I am almost using every single product from this website. it's really good for my skin and to my pocket as well:)
Somewhat delayed but wanted to thank Nita & Christina - Enfield for their excellent customer service when I visited the store on the 6/6/19 - on the day could not have been more helpful in assisting me to support my positive outcomes and purchases - thank you and sorry for the delay!!
Since my post I have been contacted several times by Superdrug. They have apologised and refunded my postage and have intimated their intention of looking at their website with regard to their postage options. They have now restored my confidence in their company.
Maybelline foundation lipstick and highlighter
Melissa served me today in the Peterlee branch , was looking for a new lipstick for my first day back at work as iv been on furlough for months, getting excited to go back, well I am now as Melissa helped me with foundation highlighter AND lipstick she was very helpful and made me feel at ease as she explained everything and it was 3for2 on maybelline so bonus. Thanks Melissa
Prescription Failures
Regularly the prescription delivery would arrive unsuitably packed with minor damage.
The last time, Royal Mail delivered the prescription in a double lined plastic bag, as the original packaging had been destroyed.
I sent evidence to Superdrug, asking for the entire prescription to be replaced (as any pharmacist would do). They refused and wanted me to establish which medications were OK. I pointed out I was not a pharmacist but needed my medication within two days to avoid running out. After a week, I contacted my GP who arranged for replacement medication .
Superdrug refused to collect despite being advised I would charge a storage charge.
I lodged a review on a well-known review site, and they told me if I emailed with a provided reference, they would resolve the issue. I emailed, and they have refused to reply.
Completely unprofessional.Ensure
I have just been to collect an order from Superdrug’s truro branch only to be refused to collect. I got my wife to order some Ensure nutrient powder for my Crohn’s condition.
Under Superdrug’s terms you need to be over 18 to order this product which is fine as i’m almost 40.
The staff member in store told me that it has to be the person that ordered the item that has to collect it due to the age restrictions, but in the confirmation email it clearly states that someone else can collect, if they have id to prove their age, yet i was still refused. I asked to speak to a manager but was sent a team leader. I showed her the confirmation email and the terms stated only to be told that it's in a different section and that the rule does not apply.
In actual fact it is a follow on from the age restriction statement. Now either the staff dont know their own policies and terms or Superdrug need to address their terms and conditions.
The team leader even started spouting trading standards, which i dont think she really understands. All i have done is follow what Superdrug’s email confirmation terms stated and yet made to feel like ... when I’m already extremely poorly and just wanted to collect the nutrient shake to aid with my condition.
The team leader then called the customer service number to confirm her opinion, yet i dont think the customer service guy had a clue. When i was passed the phone the guy on the other end sounded confused as i dont think he knew or understood the statement in the emails.
I am going to be posting this in all review places so no one else goes into a store only to be treated this way. I suggest that Superdrug addresses this conflict between their email terms and what their staff’s interpretation of the terms are, because under trading standards rules this would come under misleading actions in consumer rights.
I will also be making a formal complaint on this matter. DisgracefulBeauty goods
Wrong goods, eventually thanks to harry got a refund
Skincare products
Absolutely abysmal - I was charged twice due to an error on your server, with two amounts coming out of my account on the 1st of March and its now the 27th of March and I have still not got my money back.. .one transaction is still pending. First I was told 3 days, then I was told 7 days.... then I was told wait another few days. Then I was told the IT team is investigating it and they'd be in touch in 10 days at the latest... 11 days later I message them and they said they still haven't heard back from them. Then they say they've cancelled the pending duplicate transaction and it should be back in my account.. still nothing.
I've been in touch with my bank and all they want is confirmation of the amount and date of the transaction and that you will not be processing it so they can release the hold earlier and I have asked for this on numerous occasions yet every. single. person. I have dealt with has been too ... to do their job!
At first I was going to let this slide and put it down to a glitch and not write a review but given the fact that NOT A SINGLE PERSON has been able to sort this I am writing this.
Give me back my money you robbing pieces of s**t - never again I tell ya!Online
Negative I placed an online order for £24 which was charged to my card at the same time I was charged £16.99 for I have no idea what. I contacted them on chat and Facebook chat was offered 400 points but told just wait 3-5 days for the money to drop back into your account I said I hadn’t authorised the £16.99 and they weren’t bothered just kept saying wait
Non
We shielded for over two years and I have been ordering from superdrug online for the whole time and I still do as it makes me feel safe I have been trying to buy superdrug ... binder tablets and wellwoman 50 plus tablets online but still no joy I have spoken to superdrug but it did not solve the issue and I am a carer for two people and no one can drive in our house for medical reasons and we do not have any family support nearby to help us
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Feedback for Superdrug
What is the name of the person you are leaving feedback for
Young lady, Multi cultural, Ann
From which branch or department
Perfumes at Superdrug
In which location
Worcester high street
What is the nature of your feedback
Thank you my son said that I had an excellent choice of mens fragrance for him.
Your feedback
Today Thursday 9th September my self my daughter and her boyfriend were on a mission to get my son her brother some fragrance for his Birthday.
None of us had a clue, but with your sales advisor experience knowledge and patience we choose an issey miyake male fragrance 50 ml. I thought how friendly, poliet, patient, and kind Ann the sales advisor was.
We did go away and visit Boots to look at Dior as was told you did not do this brand, but the sales advisor was so unhelpful and was more interested in talking to a colleague then helping us.
So we went back and got the Male Issey Miyake Fragrance. When we gave it to him he was over the moon and extremely impressed by the choice we made and said the smell was right up his street.
I just want to say "Thank you" to Ann as with out her help I could of brought a totally random fragrance which would of never got uses.
Keep up the good work and I will be back at Christmas to get some fragrance for my husband and I am sure you will be a super star again in assisting me.
Thanks again
*Ann was on the till with all Fragrance behind her, in her early 30s, black hair black top and cardie*
Feedback for Superdrug
What is the name of the person you are leaving feedback for
Young lady, Multi cultural, Ann
From which branch or department
Perfumes at Superdrug
In which location
Worcester high street
What is the nature of your feedback
Thank you my son said that I had an excellent choice of mens fragrance for him.
Your feedback
Today Thursday 9th September my self my daughter and her boyfriend were on a mission to get my son her brother some fragrance for his Birthday.
None of us had a clue, but with your sales advisor experience knowledge and patience we choose an issey miyake male fragrance 50 ml. I thought how friendly, poliet, patient, and kind Ann the sales advisor was.
We did go away and visit Boots to look at Dior as was told you did not do this brand, but the sales advisor was so unhelpful and was more interested in talking to a colleague then helping us.
So we went back and got the Male Issey Miyake Fragrance. When we gave it to him he was over the moon and extremely impressed by the choice we made and said the smell was right up his street.
I just want to say "Thank you" to Ann as with out her help I could of brought a totally random fragrance which would of never got uses.
Keep up the good work and I will be back at Christmas to get some fragrance for my husband and I am sure you will be a super star again in assisting me.
Thanks again
*Ann was on the till with all Fragrance behind her, in her early 30s, black hair black top and cardie*