If you suffer from a chronic illness and need continuous medication, it might be a bother to have to go to the pharmacy each time you need a new repeat prescription. This is especially the case if you are not the only one that needs medication on a regular basis but have other people in your family that need repeat prescriptions as well. Pharmacy2U is a company that tries to make this process a bit more easy. But will they deliver your prescription in time? After all, there are forms of medication that you cannot skip as much as a day without feeling some symptoms coming up. And how will this company treat you if things do not go the way you planned? The best way of finding out about these matters is by reading customer reviews of medicine users that have made use of the services of Pharmacy2U. They can tell you everything you need to know before you decide to make use of Pharmacy2U.
Pharmacy2U is a mail order company that offers to take care of your repeat medical prescriptions for you. The company was founded by Daniel Lee, who got the idea for an internet mail-order pharmacy in 1997m but continued to work for his parents’ pharmacy until 1999. Pharmacy2U was one of the involved parties that created the electronic transfer of prescriptions within the UK. Pharmacy2U offers to automatically deliver your repeat prescriptions right to your home, which can save you a trip to the pharmacy. The service is also very useful when you are too ill to leave your home very often. Besides this delivery service, they also offer advice and helpline services. And via their website they also offer other medication for headaches, stomach ache, strepsils, pain, hair loss, colds, constipation, weight loss, back pains, migraines and other forms of medicines that can help solve these pains and aches.
Services of Pharmacy2U
As stated before, Pharmacy2U delivers the prescriptions that you need to your home. They keep track of when you need a new repeat prescription and automatically deliver them to your home. In case of any problems or questions, you can contact them via telephone or email. And they can be found on social media such as Facebook, Twitter, Vimeo and LinkedIn. You can also subscribe to their online newsletter, And they have an app that you can download for your Apple iPhone of Android Smartphone.
Complaints, Compliments and Tips for Pharmacy2U
Have you ever used the services of Pharmacy2U? If so, would you be willing to share with us your opinion on this company? Are all your repeat prescriptions delivered to your home in time for a new stash of medication? Do they send the right prescription or did you get the prescription of someone else? And if that happened, how did customer service respond? Did they help you solve the problem? Let us know via customer review. Your review helps others to see if this company might save them the problem of having to go to a pharmacy or if subscribing might be more trouble than they are worth.
Does this pharmacy service really help you out? Will they send your prescriptions in time? Read customer reviews about Pharmacy2U.
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TERRIBLE! My first order was executed correctly and efficiently. Two weeks later, I placed another order with them - with the exact names of items required (but was prepared to accept generic substitutes, if necessary) Upon receipt of an email from them confirming my order, I discovered that the dosage of one item to be INCORRECT. I rang them up; the telephone responder was frustratingly inefficient. He repeatedly mispronounced my name, and was worryingly, and consistently unable to read the medication names and dosage advised with accuracy. It even took him three times to read out my telephone number back to me accurately…!!
Another 'colleague' then came on the line - there appeared to be no "supervisor" available. She was rude, dismissive, and flatly refused to admit that the problem lay with them – no accountability whatsoever. I cancelled my account with them immediately and have now resorted back to the nominated pharmacy with my GP practice. I then spoke to my GP surgery as I needed a new prescription issued because of the aborted attempt with Pharmacy2U; they also confirmed that they have encountered numerous complaints regarding Pharmacy2U, causing them at the surgery, numerous unnecessary and time-consuming problems ....
I do not recommend using the services of this pharmacy. They "lost" my private prescription though I sent it with acknowledgment of receipt, they do not feel responsible. they just send a meaningless apology.
AVOID AT ALL COSTS. This pharmacy does not take the health of customers seriously. Customer service is appalling. P2U signed for receipt of my prescription then told me 3 WEEKS later in writing they weren’t going to dispense my medication. When I queried it they said they never received the prescription so could not return it to me. This is obviously all lies. I’m left without medication, with no prescription to go elsewhere and desperately trying to get a dr appointment before the bank holiday weekend to start the process again (with a different pharmacy). I’m going to get very unwell from not having my meds and this will take weeks if not months for me to fully recover. To say P2U have let me down is an understatement.
One of items was not in stock so instead of sending out the other 10 items they withhold the lot leaving me without any medication at all. I even offered to go to Leeds to collect my prescription but they don't allow this. Clearly they are only interested in the money they can make not in any way patients care. Very por care for items that are so vital, I will never use again as there is clearly no flexibility in the system the don't understand they are not shipping out tins of beans these items are life saving, and they don't care.
I ordered my prescription as the normal procedure to do so and as stated by this firm on the 19th March 2019 and when I ran out of medication, and in considerable pain, I contacted them on the 25th March 2019 to see what had happened to it.
I had it verified by my GP and my local pharmacy that the prescription had been issued on the 19/3/19 so it was the fault of Pharmacy2U for not getting it out to me before I ran out of medication.
After several emails to the firm I eventually got my medication on the TWENTY NINTH of MARCH 2019, ELEVEN DAYS AFTER IT HAD BEEN ISSUED BY MY GP, I had then went for 6 days in pain and unable to get a further repeat until it was discovered where my original prescription was.
Having used the firms chat line I was initially put in a queue with only 2 people ahead of me but it still took 40 minutes before somebody replied, this person was totally incompetent and could not advise or help in any way.
Pharmacy2U have since apologised and said the aforementioned person is under going further training but that is not good enough when she is dealing with people who could be in life threatening situations awaiting their medication.
I ordered a further prescription in the old way from my GP on the 27/3/19 and it was ready to collect on the 29/3/19 only 36 hours after ordering so despite my having difficulty in walking, which was the reason for going to Pharmacy2U in the first place 2 month ago, I am back to where I started but at least my prescriptions are there for collection at my local pharmacy when I need them.
I have seen a lot of positive reviews for this firm and I am sceptical about where they came from and if they are genuine I can only assume that the reviewers have never had a problem to date because when things do go wrong they are pathetic in dealing with it.