BoilerJuice45 reviews
This score is based on 45 genuine reviews submitted via BritainReviews since 2018.
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The website is really easy to use and shows prices and delivery times clearly. Ordering online was a piece of cake, letting you set up an account to keep track of previous deliveries and prices. And to top it off, the delivery guy kindly closed and fastened the garden gate after dropping off the goods.
Early delivery notification
It was really frustrating to have the delivery turn up at 6:45am while we were still in bed! It's just not on unless we've been told about it beforehand. The delivery guy was nice enough, but he seemed to think we knew about the early delivery. He even said it was his second delivery of the day, which just made the whole thing even more confusing.
Quick delivery, arrived early
I ordered some oil and it arrived surprisingly fast, quicker than I expected which was nice. Luckily, we were at home when it was delivered so it was fine, but a bit of a heads up would have been helpful, like a 24-hour notice would have been better. Then I could have made sure the tank was accessible or left a key for the delivery person, who was actually really friendly.
Early oil delivery
The oil arrived sooner than I thought, they let me know the new delivery date quickly. The oil delivery guy was really polite and friendly. It was a nice experience overall. Thanks a lot!
Online oil ordering
The process of ordering oil online was really straightforward and the prices were very competitive. I'm quite new to using oil for heating, so I found the updates and advice given during the ordering and delivery really helpful. The only thing that bothered me was constantly receiving repeat email offers and time-limited deals after I had asked for an estimate. It seemed a bit too pushy and unnecessary, especially considering how good the service was. Even with that, though, I would definitely recommend using this service for your oil needs.
Heating oil delivery
Yesterday, I was waiting around for my heating oil to arrive, but it didn't show up as promised. They said they would let me know in advance if there were any issues, but no word from them at all. So now I'm in a pickle - do I leave the tank accessible or not? It's all very up in the air. To top it off, I'm still in the dark about when the delivery might turn up. This isn't what I signed up for. I was hoping for a much better level of service.
Easy ordering process, great prices, informed delivery, no fuss
As a customer of this company, I just want to say that my experience was absolutely brilliant. Ordering was a breeze, the prices for the oil were really good. They kept me updated on when my delivery was due and when it arrived, it was so smooth and quick. I didn't even realise it had been delivered until I saw my oil sensor showing full. No hassle at all. I definitely recommend this service to anyone looking for oil delivery.
Quick delivery of heating oil
I have to say, I was really pleased with how fast and smooth my heating oil delivery was. It was so easy to order, and the oil turned up earlier than I expected. The delivery drivers were friendly and helpful, which made the whole thing really positive for me.
Difficult oil delivery access
Recently, I had a bit of trouble with an oil delivery from a certain company. Even though we've had no problems with other providers before, this delivery driver decided that our access was too risky. After some back and forth, he finally agreed to drop off the oil, but not without causing us a lot of hassle and annoyance. I couldn't understand why it had to be such a hassle, and it made me doubt the driver's decision-making and professionalism.
Home heating oil delivery
I have to admit, I was really pleased with the service I got from this company. They sent me email updates on the prices, which helped me decide when to buy. Being able to pick my delivery date was a nice touch too, it let me choose a time that suited me. The whole thing ran smoothly and I was impressed with how fast my order arrived. All in all, a good experience.
Prompt delivery, easy online ordering, friendly delivery person
I recently bought something from this company and it was really easy and quick. I was happy with how fast the product arrived and that it came on time. I liked that they kept me updated throughout the delivery. Ordering online was simple, even for someone like me. The person who delivered it was nice and acted professionally, making the whole experience even better. I'm definitely going to order from them again in the future.
Regular customer, competitive prices
As someone who frequently buys from them, I really value the good deals and discounts they give at this company. It's reassuring to know that I can count on them for reasonably priced heating oil. Thanks a lot.
Heating Oil
I just bought some heating oil from this supplier and it was a pretty good experience overall. They gave me a £20 discount voucher which made them the cheapest choice for me at the time, so that was really nice. They were great with letting me know when the delivery was coming, sending me a text/email beforehand. It was useful to know in advance so I could make sure someone was around to take the delivery.
Easy online order, competitive pricing, hassle-free delivery
I bought something online recently and it was super easy. The prices were good and I got an email straight away telling me when it would arrive. It came on time with no problems. It was a really smooth and quick experience overall.
Good price, delayed delivery
I always manage to get a decent price on my heating oil from this place, which is brilliant because I can't stand being cold. The delivery got held up one time because the tanker broke down, but they gave me a heads up and brought it the following day, so it wasn't a big deal.
Quick, efficient, reliable
I've gotta say, I've never had such an easy and trouble-free oil delivery service in all my life. Ordering was a breeze, with lots of updates keeping me in the loop. What really got me was that my delivery showed up sooner than expected, what a nice surprise! I like how environmentally friendly and sustainable the company is too. All in all, a top-notch service that I would definitely recommend.
Easy peasy purchase
I couldn't be there when my things were being delivered, but it was really nice because the delivery company allowed me to choose a different day for it to arrive. It was such a great help.
Delivery mix-up
Our recent experience with ordering from this company wasn't the best. We've been loyal customers for over three years, but we had a delivery mix-up where the driver filled up the wrong tank. It was a bit frustrating, but we have to give credit to BoilerJuice for quickly fixing the problem. On a more positive note, we do like their monthly payment option, which makes it easy for us to leave it to them to order when necessary.
Quick delivery, mystery driver
I got my oil delivery today from a mysterious driver who somehow sneaked in and out without me noticing at all! The delivery itself went smoothly, and I got everything I asked for. The driver seemed really quiet and considerate - that's why I ended up calling him the "invisible man". All in all, quite a different experience but I'm not complaining about the service. Cheers!
Heating oil
PLEASE READ MY REVIEW BEFORE ORDERING FROM BOILER JUICE: You don’t really know what a company his like until you have a problem,Most of the positive reviews on this site are based on a computer doing its its job. You go on line , find a a favourable price , order , pay and your fuel is delivered . I would suggest that most favourable feedback is based on a computer doing its job, with no or very little human intervention.
But what happens when things go wrong ? You only really know how good or bad a company is until there is a problem. Hopefully you are still reading , so I will share my experience based on my last order . At this stage I would like to inform you that I have been a loyal Boiler Juice Customer.
When you order form boiler Juice you are charged £10.00 in addition to the cost of the fuel , so a 500 LTR order increase’s the cost by £ 0.02p a ltr.
Delivery timescales are not always met . I ordered my fuel on the 30th August but it was not delivered until the 21st September .
If you ask to be informed when the delivery is going to be made in my case it did not happen , so when the driver turned up the lock on the tank had not been removed.
Although I was at home when the delivery was attempted, the driver did not knock on the door to ask for the lock to be removed or call me . When I queried this with Boiler Juice I was informed that drivers are not required to knock on your door if they have a problem and some drivers do not have a company mobile phone . The driver did not leave a note to say a delivery had been attempted ( before 07:20am ) and i was not made aware this attempted delivery until the afternoon.
The e mail also said that I would have to pay a £40 redelivery charge. After some conversations with Boiler Juice I was told that unless I paid the £40 redelivery charge I would not receive my order , so basically my order was being held to “ransom” . I have complained in writing but to date no response. I have also written to their CEO , but again no repsonse. Frustrated I agreed to pay the £40 redelivery charge.
After reviewing the order confirmation form again it clearly stated that a non-delivery fee of up to a £35 being applied. I queried this with Boiler Juice and was give a £5.00 credit.
So after paying the redelivery charge I waited for delivery to be made. The latest delivery date was supposed to be the 18th Sept , but not been given any confirmation of when the delivery was going to be made I contacted Boiler Juice supply operations on the 14th September . I received a call to confirm that the had spoken to the supplier and the delivery would be made by the 18th Sept.
Guess what , on the 18th no notification and no delivery . I spoke to a member of the customer service team on the 19th who informed me that the my order was scheduled for delivery on the 20th .Guess what …….No delivery . I contacted the customer services team again who informed the delivery was for planned for the 21st. Although the people I spoke to on the customer services team were really nice , they did not provide firm answers . I was told that there “hands were tied” .Boiler Juice seem to think that once you place an order with them and they pass the order on to an oil supplier any issues are not their problem . My view is that If I place an order with a company and I pay that Company then they have full responsibility for that order .
In the end I spoke to the oil company who Boiler Juice had given my order to . Great service , they confirmed when the delivery was going to be made and arrived as stated.
Hopefully you have got this far , so are now have my view on what Boiler Juice are really like . i would suggest that you contact some of your local oil companies direct ( at the end of the day these are the people that Boiler Juice use ) to get a price . You may need need to negotiate and you may pay a little bit more , but in my opinion you will get a much better service
About BoilerJuice
There is not much quality in kinds of gas and other energy sources that you can choose from. But there might be a big difference in prices charged by energy companies and the quality of the services that these companies provide. In any case, you want your energy to come from the best company. Therefore, it might be useful to compare energy companies on an energy comparison website. But which website is the best option? One of the websites that you can choose is BoilerJuice. But what can you expect from their customer service if you have some sort of question, complaint or problem? The best way to find out what to expect from BoilerJuice is by reading what customers have to say about this energy comparison website. Read their reviews, opinions, experiences and other comments to find out if BoilerJuice is the kind of company that you want to be connected to.
About BoilerJuice
BoilerJuice is an online heating oil price comparison website. They call themselves a “number 1 heating oil marketplace. The company was founded in 2004. They wanted to make ordering heating oil cheaper and easier, but also more convenient.
They automatically check all of their suppliers in their online database. Therefore, they claim that they can present you with the cheapest price available. You can get an instant quote from their website. That means you don’t have to phone around for quotes from suppliers. You can view them on BoilerJuice’s website without being restricted to business hours. You can get a heating oil quote, a boiler service quote, an AGA service quote and a quote for a new boiler. And they offer products such as oil tanks, oil tank security, oil tank maintenance, oil additives, oil tank monitors and new oils boilers.
Boiler Juice too makes it easier to compare heating oil prices in the UK, Wales, Wales, Scotland, Northern Ireland etc. And you can compare the prices of red diesel and gas oil in the UK.
Services of BoilerJuice
You can get a quote via their website. Just select the litres that you want, your postcode, email address, oil type, usage and tanker type. You can save money due to BoilerJuice's group saving.
Also, if you refer a friend, you and that friend will both be given a voucher that you can use on your next order. And every time you order via BoilerJuice’s website, they will donate to a group or charity. This group or charity will be one of your choices.
Complaints, Compliments and Tips for BoilerJuice
Have you already gotten a quote from BoilerJuice or ordered via their website? If so, we would like to know what your opinion about this company is. How easy was it to get a quote? Where they able to present you with the best deal, or were you able to find a better deal somewhere else? And what kind of customer service does this company provide? Write a review and tell us about your BoilerJuice experience so potential customers will know what to be aware of when getting a quote from BoilerJuice.
How do customers rate BoilerJuice? Read customer reviews about this comparison website and marketplace for heating oil on BritainReviews. Also, if you're looking for companies that offers heating solutions, you might want to read customer reviews on Best Heating and similar companies to find out which gets the best feedback and is most recommended.
How to choose an energy supplier
Choosing an energy supplier is not as hard as it may seem at first. It may feel overwhelming when you begin your search as the competitive market offers many options, so here we break down four key points to consider when choosing an energy supplier:
1. Compare with your previous energy supplier
It’s a good idea to always keep tabs on your energy expenses so you can later on analyze what your costs are, for your home or business. This way you will be more prepared when the moment comes to choose a new energy supplier and find out which one can better meet your needs.
2. Supplier’s history
Do some background research about the supplier. Is the energy supplier a well-established company in the market? Are they licensed to serve your area? What have been other people’s experiences with the supplier? Do they have a good reputation? The kind of reputation and position they hold in the community is an important factor to consider.
3. Pricings and plans
Reviewing their pricing and plans as well as the terms and conditions of the plan you are choosing. Try to find the plan that most accommodates to your needs and budget and, also, make sure the plan you choose can help you avoid being charged extra for services you are not interested in.
4. Customer service
Look for a company with excellent customer service, with employees that are polite, willing to answer your questions and help you when in need. This will make a great difference if you ever run into problems or misunderstandings. You can always do some research on the web, ask people around you what their experience has been or read customer reviews to find honest feedback on the company’s customer service.
In BritainReviews you will be able to find plenty of experiences and opinions from real customers so you can objectively look and compare many energy providers. Take a look at some of the reviews and decide for yourself:
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Contact Information
LDH House, St Ives Business Park, Parsons Green, St Ives, Cambs,
PE27 4AA St Ives
United Kingdom
📧 customer.services@boilerjuice.com
Categories BoilerJuice
Energy | Gas Reviews & Experiences
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Last update: November 2024
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I am Nickolas,from Wales My friend Zaidi referred Boiler Nice company . Supplies are already there but I reschedule and change supplier of Gas for said process. Comparatively... Read onBy: Nickolas