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I am Nickolas,from Wales My friend Zaidi referred Boiler Nice company . Supplies are already there but I reschedule and change supplier of Gas for said process. Comparatively better then previou...Read on
PLEASE READ MY REVIEW BEFORE ORDERING FROM BOILER JUICE: You don’t really know what a company his like until you have a problem,Most of the positive reviews on this site are based on a computer doi...Read on
We were informed, via two texts and an email that our oil order would be delivered on 10th April (Easter Monday). Despite the fact that we were in all day, it wasn’t delivered. The next day on cont...Read on
The frustrating thing is that Boilerjuice used to be great. Competitive price, good experience when interacting. I've tried twice since November and both have been awful. The first time I didn't...Read on
Boilerjuice - at your own risk ! Sadly due to the fact that my web contact attempts and telephone calls don't get answered, I've resorted to raising this issue on Facebook and other social media...Read on
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I am Nickolas,from Wales
My friend Zaidi referred Boiler Nice company .
Supplies are already there but I reschedule and change supplier of Gas for said process.
Comparatively better then previous, cost effective rather.
Highly valued company of UK and so I used and now satisfied.
Recently ordered 1100 litres of heating oil at what I thought was a good price. But with the Coronavirus situation creating a rapidly falling price, decided to cancel and reorder, Within 3 days I had managed to cancel and received a refund 3 days after that. In the circumstances a good result. It's nice to give credit where it is due and I shall certainly use BoilerJuice in the future.
I wonder if it is pointed out that if you are a new customer your oil tank is nearly full so you would be paying direct debit until you needed oil so basically if your oil tank is empty and your a new customer you pay cash for the amount of fuel you get meanwhile you still pay for your direct debit every month maybe if I was informed of this I would not have ordered oil and left my own company where I pay monthly and over the summer period it would be paid off meanwhile with this company your paying upfront whatever happens confusing for new customers !!!
PLEASE READ MY REVIEW BEFORE ORDERING FROM BOILER JUICE: You don’t really know what a company his like until you have a problem,Most of the positive reviews on this site are based on a computer doing its its job. You go on line , find a a favourable price , order , pay and your fuel is delivered . I would suggest that most favourable feedback is based on a computer doing its job, with no or very little human intervention.
But what happens when things go wrong ? You only really know how good or bad a company is until there is a problem. Hopefully you are still reading , so I will share my experience based on my last order . At this stage I would like to inform you that I have been a loyal Boiler Juice Customer.
When you order form boiler Juice you are charged £10.00 in addition to the cost of the fuel , so a 500 LTR order increase’s the cost by £ 0.02p a ltr.
Delivery timescales are not always met . I ordered my fuel on the 30th August but it was not delivered until the 21st September .
If you ask to be informed when the delivery is going to be made in my case it did not happen , so when the driver turned up the lock on the tank had not been removed.
Although I was at home when the delivery was attempted, the driver did not knock on the door to ask for the lock to be removed or call me . When I queried this with Boiler Juice I was informed that drivers are not required to knock on your door if they have a problem and some drivers do not have a company mobile phone . The driver did not leave a note to say a delivery had been attempted ( before 07:20am ) and i was not made aware this attempted delivery until the afternoon.
The e mail also said that I would have to pay a £40 redelivery charge. After some conversations with Boiler Juice I was told that unless I paid the £40 redelivery charge I would not receive my order , so basically my order was being held to “ransom” . I have complained in writing but to date no response. I have also written to their CEO , but again no repsonse. Frustrated I agreed to pay the £40 redelivery charge.
After reviewing the order confirmation form again it clearly stated that a non-delivery fee of up to a £35 being applied. I queried this with Boiler Juice and was give a £5.00 credit.
So after paying the redelivery charge I waited for delivery to be made. The latest delivery date was supposed to be the 18th Sept , but not been given any confirmation of when the delivery was going to be made I contacted Boiler Juice supply operations on the 14th September . I received a call to confirm that the had spoken to the supplier and the delivery would be made by the 18th Sept.
Guess what , on the 18th no notification and no delivery . I spoke to a member of the customer service team on the 19th who informed me that the my order was scheduled for delivery on the 20th .Guess what …….No delivery . I contacted the customer services team again who informed the delivery was for planned for the 21st. Although the people I spoke to on the customer services team were really nice , they did not provide firm answers . I was told that there “hands were tied” .Boiler Juice seem to think that once you place an order with them and they pass the order on to an oil supplier any issues are not their problem . My view is that If I place an order with a company and I pay that Company then they have full responsibility for that order .
In the end I spoke to the oil company who Boiler Juice had given my order to . Great service , they confirmed when the delivery was going to be made and arrived as stated.
Hopefully you have got this far , so are now have my view on what Boiler Juice are really like . i would suggest that you contact some of your local oil companies direct ( at the end of the day these are the people that Boiler Juice use ) to get a price . You may need need to negotiate and you may pay a little bit more , but in my opinion you will get a much better service
We were informed, via two texts and an email that our oil order would be delivered on 10th April (Easter Monday). Despite the fact that we were in all day, it wasn’t delivered. The next day on contacting the number given in the texts (the office was closed on 10th) we were told it wasn’t delivered because vehicles blocked access to the tank. Apart from the fact that this is physically impossible, we know that no oil tanker came near the property on the designated day. Not only were at the property but out CCTV also confirmed that no oil tanker came through the village on that day.
When the oil was finally delivered 10 days later, we asked the driver about the previous failed delivery and he confirmed that the company does no deliver on Bank Holidays.
Boiler Juice Oil Orders are processed in Scotland where Easter Monday is not a bank holiday.
I am usually prepared to tolerate an administrative error where it is admitted. What I cannot tolerate is being lied to.
Boiler Juice has lost our custom. I will also tell anyone who is interested of our own experience of the company. For the future I will go direct to local independent oil companies.
The frustrating thing is that Boilerjuice used to be great. Competitive price, good experience when interacting.
I've tried twice since November and both have been awful. The first time I didn't get a supplier till way after due date, they let me down four times and when they did come they wouldn't enter my garage as they didn't want to ... it. I ended up cancelling in the end and getting a local delivery, with a service charge of £5 which I could live with. The second time they again missed the due date, and on speaking to the supplier they admitted that they couldn't confirm when it would arrive. It was because of this I again cancelled but this time got hit with a whopping £11 service charge! I complained but they said because I cancelled before the due date I had no case, I said that isn't accurate and they should speak to the supplier but I've heard nothing, and ultimately got nothing back.
I've given up now on them and the surprising thing is if you go with a local supplier and ask them to price match you'll be surprised how close they get.
If you do insist on going with them, push for clarity on the supplier and just call them direct. If you do need to cancel wait till the day after the due date and that way you can complain and hopefully get the service charge back.
Good luck if you do go with them though...
Boilerjuice Kerosene - non delivery
Boilerjuice - at your own risk !
Sadly due to the fact that my web contact attempts and telephone calls don't get answered, I've resorted to raising this issue on Facebook and other social media. I ordered oil around 11th December (order 3813127) and after two failed and missed delivery dates, I subsequently decided to cancel the order as we needed heating in the house after New Year's due to a medical and health crisis. I note that £424.36 has been credited my 'Tank' account but I don't understand why the full amount that I paid on 11th December 2022 - namely £436.84 has not been credited...please explain the £12.38 deduction. If anything, Boilerjuice should be responsible for settling the emergency oil surcharge I incurred to get oil urgently delivered as they failed to honor their contract. Please advise when the full amount will be credited to my account. This has been completely and totally unacceptable service.
I had an email on 7 December advising me my oil would be delivered by 23 December, I chased on 22 December and was then told it had been delayed and would arrive by 31 December. I chased again on 28 and was assured it would be here, I rang again today as I have now run out of oil and was told it should be here tomorrow I have just received an email advising me my oil now won’t be here until 3 January. Every time I ring I have been on hold for at least 20 mins. I now have no heating or hot water for 4 days.
My advice is DO NOT USE THIS COMPANY. I placed an order with Boiler juice on 4th December for 900 litres of heating oil on a 5 working day delivery to arrive on or before 9th December. Received an email and text on the 9th to advise delivery was scheduled for that day. No oil was delivered. Phoned on the 12th to complain and eventually got through after 35 minutes wait to be told it would be resolved. Received an email and text on the 13th to advise delivery was scheduled for that day. Again no oil was delivered. Today, 15th December, i phoned to be told very unhelpfully and arrogantly that boiler juice were only a price comparison site and they had no responsibility for the delivery of my order although they would try and escalate our order with the delivery company and call me back. Despite their assurances, having received no further updates, I have called the supplier Certas to be told they ran out of heating oil on the 13th December and Boiler Juice were informed. So in conclusion Boiler Juice have sold me oil that they cannot provide. Their customer service is shocking and they have lost loyal customer who has used them for 6 years by failing to provide the service they offer, failing to provide any communication and failing to be truthful when questioned about my order. To make matters worse I am expected to wait 5 days for my payment to be refunded when I have had to pay to an alternative supplier. I am now close to running out and need to wait until the 20th December for an urgent delivery to arrive. AVOID.
Heating Oil Delivery
They are terrible, I am having to look at moving out of my house over Christmas because of their failure to deliver my heating oil. I pasid to have it delivered by last Friday and now the following Wednesday they still can't tell me when, ie even if, it will be delivered. In the 11 days since I ordered the oil the opportunity to get a delivery from someone else before Christams has now gone so I am looking at trtying to find a hotel that will take my family and pets over Christmas. This whole debacle will cost me thousands of pounds. And what do I get from Boiler Juice..........absolutely nothing, no service, no delivery, no apology, no refund just absolutely nothing. DONT USE THEM >>>>>>EVER
Have used Boilerjuice regularly for heating oil for the last two years. However latest quote is 30 p/l dearer here in Scotland than I can get from the cheapest supplier when shopping around myself. Come on Boilerjuice pull your finger out and give us a competitive price!
Awful never again. Waited until exorbitant market price took my money but still no confirmation of delivery date absolute awful provider who has no means of contacting them. “Live chat” is dead nothing no means of contacting them. Feel like a creditor to this shambolic service.