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Best services
I am Nickolas,from Wales
My friend Zaidi referred Boiler Nice company .
Supplies are already there but I reschedule and change supplier of Gas for said process.
Comparatively better then previous, cost effective rather.
Highly valued company of UK and so I used and now satisfied.I wonder if it is pointed out that if you are a new customer your oil tank is nearly full so you would be paying direct debit until you needed oil so basically if your oil tank is empty and your a new customer you pay cash for the amount of fuel you get meanwhile you still pay for your direct debit every month maybe if I was informed of this I would not have ordered oil and left my own company where I pay monthly and over the summer period it would be paid off meanwhile with this company your paying upfront whatever happens confusing for new customers !!!
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Mr.
555
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Oil
Paid for oil online and when invoice came through via email, saw that an aga additive was was added, which we do not need or want. Contacted them straight away, they said it was already dispatched, that I needed to pay for a return to get a refund at our cost. Spoke to customer services and they were happy to lose our complete order than look after their customers and refund something, also saying it was our fault as we would have to click for it to be added. We paid more to go elsewhere, which I would happily do to receive better customer service.
750l
Much more expensive compared with a local supplier. AVOID.
Mr.
555
Oil domestic
Never purchase Oil from this company as…
Never purchase Oil from this company as they do not for fill on their promises and try to place the blame with the supplier. I have been with out oil for over a week due to them not delivering on time. When I contact them they say they are waiting to hear back from the supplier. I contacted the supplier who have delivered the oil after diverting one of their drivers on his way back to the suppliers depot. I also contacted Trading Standards who tell me that boiler juice is in breach of their contract with me, but boiler juice says its between myself and the supplier not boiler juice. But Trading Standards say if its boiler juice you pay directly the contract is with boiler juice not the supplier. I have had nothing but lies and un helpfulness when contacting them either via telephone or live chat answers are all pre rehearsed. I was promised call backs and emails and never received any. The only call back I received was when I told them I have been in touch with Trading Standards and also to claim the credit that they had got the oil delivered today, They were told that delivery was down to arrangements made by myself and the supplier this morning and nothing to do with boiler juice. I asked for compensation to help pay towards now having to call out a heating engineer to unlock and repair the damage caused by not having oil due to non delivery I was offered a £10 voucher to be added to my account for next delivery. Complete insult to injury. Safe to say I will be going direct to supplier in future and following up with Trading Standards-1 OR 2+139-139-1=0+0+0+1 --
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Connected Service
BoilerJuice did not accurately monitor the quantity of oil in the tank for which I pay a subscription fee of over £6 per month. On three occasions they automatically ordered a delivery when there was 80% in the tank and on three occasions I had to spend hours trying to cancel the deliveries. When I finally got so fed up with their level of Customer Service and inability to offer the service I was paying for, I cancelled the service and direct debit. They sent 9 emails in one morning regarding the cancellation which was further proof of their inefficiency. Now they're hassling me to get their monitor device back or they'll keep taking the £6 per month. DO NOT SIGN UP TO THE CONNECTED SERVICE. THERE IS NO CONNECTION OR SERVICE
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Oil
ALways used Boilerjuice but the last delivery the driver ran over my lawn leaving great big divots. When I called RDS FUELS of Doncaster and sent photographs they like Boiler juice where not interested their CUSTOMER SERVICE is NON EXISTENT. Won’t use RDS ever again not recommend.
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jXn0xGSk')) OR 422=(SELECT 422 FROM PG_SLEEP(15))--
500ltr of home heating oil
I ordered my heating oil in entry of time for a delivery before the cold spell hit,or so.i thought. How wrong I was,it should have arrived on Thursday, I emailed because it wasn't here. I was assured it would arrive today Friday. I get home from collecting my car from a garage, and yes,no oil. I'm now almost out and the temperature is below freezing,I'm disabled and a pensioner who has used boilerjuice more than any other company mainly because they delivered within the time frame given. I email.again that my oils not here,where is it,I'm now.almost out.of.oil i.cannot afford to.get enough to fill my tank and have to rely on 500ltr a.time once I've saved,my thermostats set at a cd 15° and only have heating on first thing and for two hrs in the evening. I do not waste oil and have never run this low before. I'm.verging on becoming hypothermic and why, the delivery driver couldn't find my place which is tenth out of eleven properties! Nobody every had issues delivering anything here in the 20+ yrs that I've lived here. Even.my 20+ yr old Tom Tom can bring you right to my door via the car park where.everyone surprisingly park their cars and the oil deliveries are all made. But no.not this ????? I'm.left freezing cold with no.hope of o now from any other company for another two wkks at least, I've no other form of heating. My rd is we'll signed,it's not hidden. I've been seriously let down by boerjuice whose job it is to find reliable delivery companies. I will now never use them again as my latest reply states that Watson,the company they selected to not deliver my oil, do not deliver at weekends. Bless so glad the driver cab keep.warm.and.cosy over the weekend while isit and freeze in.an unheated home because he cannot find a place clearly signed!
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500 ltrs heating oil
Very poor customer service. I have used boiler juice for many years now, with no problems. However on this occasion one of there tanker drivers said he could not get the tanker down my track, and I would need a 4 wheeler. I have had the standard tanker deliver for years now with no problem. Boiler juice want £35 failed delivery charge before they try delivery again, or £35 before they release my money I’ve paid for the oil. Surely this isn’t legal. Two days of promises to call me back and discuss the issue, but no call. I am now nearly out of oil and on furlough. Any suggestions.......
My heart.goes out.to.you. I'm.a disabled.pensioner who lives alone and has no can't nearby to.help.me. I ordered in entry of time before this current.cd snap,I too am.now.almost out of.oil. I keep.my thermostat really low so as to conserve oil and cannot afford to order more than the minimum amount at a time. Buy the company boilerjuice selected to deliver my oil couldn't apparently find my we'll signed home that tenth from a group of eleven and down a no through rd so he's got no choice but to go by it more than once! It was due Thursday,didn't arrive,then Friday, didn't arrive. Apparently they don't deliver over weekends. Other companies have a two wk wait and I cannot get my.money back into my account for another week so that makes three weeks at least with no heating! This company behaved appallingly and I for one will never use them again. I hope you have at least an open fire but affording fuel for that is hard. I was furloughed for three months and struggled even having to survive on baked beans or soup. Nobody should be left without when they've done nothing wrong but have been badly let down by their usual oil provider. I hope you soon get your.oil.
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oil
Worst company I have ever dealt with, ordered oil during the lockdown about 8 or so months ago, the driver drove over breaking my path/patio slabs, then drove over and parked in the middle of my garden to fill my tank, chewing up the garden with his lorry, iv'e sent emailed after emailed after not even a reply, twice opened the online chat box and they said they were investigating, how long do it take to investigate and get back to someone, yet they find the time to constantly bombard me with email and offers, yet 8 months later still no reply
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Boilerjuice connected
Very poor service. We started with connected in april, £42 per month, we paid up front for 500 litres in april, no monitor provided, no delivery or contact since. Beware. We are considering using other suppliers
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Heating oil.... boiler juice
Ordered heating oil a month ago since then been given several delivery dates all turned out false was feed up with bad service after a month of no delivery then they charged me nearly 4pds booking charge for cancelling still wIting for refund be careful dealing with this company theirs obviously issues won’t deal with them again first and last
struggling here
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Recently ordered 1100 litres of heating oil at what I thought was a good price. But with the Coronavirus situation creating a rapidly falling price, decided to cancel and reorder, Within 3 days I had managed to cancel and received a refund 3 days after that. In the circumstances a good result. It's nice to give credit where it is due and I shall certainly use BoilerJuice in the future.