Spotlight: What are our customers saying?
Due to covid 19 we had to cancel our boiler service twice resulting in the boiler breaking down therefore reported. Engineer Guy Paterson and his apprentice Ethen Gray came out repaired the fault, ...Read on
I normally get let down by the company but for the first time I have two staff members of British Gas that have reinstated faith in the company. After a week of having different contractors that we...Read on
Hi I had one of your engineers Tom Guy he was very professional nothing was to much trouble he explained every thing to us unfortunately are boiler packed up so it is going to that big scrap yard s...Read on
been with them 17 years at this address no service last year due to covid,which is understandable but to increase the premiums for this year by over £110 is totally unacceptable,very disappointed a...Read on
I have been recieving an extream bad service from their support as well as their complaint departnment. they were unsupportive and they always hang the call everytime i call themRead on
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Due to covid 19 we had to cancel our boiler service twice resulting in the boiler breaking down therefore reported. Engineer Guy Paterson and his apprentice Ethen Gray came out repaired the fault, serviced the boiler and found a leak which resulted in a repair which they carried out. To sum up they were professional, courteous during their time at my home but I thought they went above that with the way they dealt with me as a customer. A crafit to the company.
Absolute shambles, trying to contact to arrange a visit, website down, cut off twice during a conversation, when arranged a part had to be ordered for a simple fix on my boiler,arranged a time engineer arrived and didn’t have the part so checked my fire and fixings in loft told me it needed another flue hanger support I explained that BG had fitted two a couple of years ago, sorry you need another one( lofts space not that high) so the gas fire can not be used, unfortunately my wife noticed that the fire that could not be used had been left on and the fire casing was loose. A way forward -can BG fit a new stay? Answer no it has to been done independently, also the engineer does not have to come back to reinspect and remove the notice placed on my fire. Really disappointed, but my own fault as I should have read the reviews before signing up, on reflection I wish I had stayed with my previous provider, just too much hassle
I normally get let down by the company but for the first time I have two staff members of British Gas that have reinstated faith in the company. After a week of having different contractors that were unable to fix the fault, I finally had two engineers that cane out today and sorted the problem. Massive thank you to Ish 66390 and Wahid 109393
Boiler not working
Hi I had one of your engineers Tom Guy he was very professional nothing was to much trouble he explained every thing to us unfortunately are boiler packed up so it is going to that big scrap yard so hence we need a new boiler put in he has arranged everything for us I would just like to say thank you Tom you are a credit to British Gas.
been with them 17 years at this address no service last year due to covid,which is understandable but to increase the premiums for this year by over £110 is totally unacceptable,very disappointed as had no problems before
I have been recieving an extream bad service from their support as well as their complaint departnment. they were unsupportive and they always hang the call everytime i call them
Totally beyond satire!
This is absolutely beyond satire... You may find this hard to believe: c Feb 2022, a letter from BG, 'Your new acc' with us...we'll write again soon'. Previous supplier (Together Energy) collapsed, as did many. ...Note: Its OFFGEM who hand these accounts to alt' firms, without any consultation or choice of supplier! More letters from BG. No speak of Direct Debit, so I write to them requesting they set one up. Ignored! Then, a £470 bill. I phone (usual wait is c20-min's), I write. Next, a £830 bill. More letters and calls from me. More junk mail from them! In Sept 2022, I took it to Ombudsman Services. Late October, BG's own Ombudsman Complaints Team call: "We apologise ...(etc etc), I will call back in two days to take card details and set-up a DD for you. She did, I quoted the card data, she advised "1st payment on 3rd December". On 6th Dec, I checked the bank acc: No payment AND no mention of BG on the account! The bank's Fraud Team said "It’s probably just an error from BG". By Xmas, an investigator at Ombudsman Services rang and said "Yes, I agree with you... BG must follow these steps by (whatever date)" and listed such steps. BG failed to implement one of them! More junk mail, more bills. I have ALL correspondence sent by me and received from BG... my own file on them! One letter says 'we have a new system... You have a new acc' number', but they continue to use the old customer ...! An address on the rear of bills has changed from Nottingham to Sheffield (or vice-versa), plus the return address on the rear of their envelopes is Winchester (though one is from elsewhere!)! Now, I have THREE new bills totalling £6'300+. I have Citizens Advice on it and they're overloaded with this stuff! ...Incidentally, the Ombudsman Services are NOT a Gov agency as you may well assume, they are a company, a private concern. Yes folks, it’s all been privatised, not just the NHS! ...To do this, I have to select star ratings on the RHS... I don't want to give this org' any stars, as others have said here...
Good quality, never any problems.
The engineers were very helpful!
No sort out problem.
Promise to call back many. No call back.
Try to take all money from us.
boiler maintenance service
Took out boiler maintenance contract with British Gas. It had been only a few weeks since one of their engineer had come out and serviced the boiler, he failed to realise it was in an unusable bad state and left it running saying it was fine, few weeks later it brokedown in the middle of winter we were without hot water, when I requested for an engineer I was told their engineers were on strike and that I should contact another company to get it looked at. I was quoted between £300.00 to £500.00 an hour, when I informed British Gas of these extortionate costs they said it was not their problem that I could not afford it. Luckily a friend suggested I try a company he knew off who charged £110.00 to tell me the boiler is in a very dangerous state and that it was beyond repair, I was also told that the British Engineer who last serviced it should have realised the boiler was in a dangerous state. British Gas quoted me £3500 for a new boiler install, I got the job done for only £1800 by another comapany.
Not did they only leave my family with a boiler in dangerous state they were inconsiderate and uninterested in providing any form of help at our desperate hour, yet they had our money for the year's contract..I will never use this company again! They sent out a cowboy engineer who did not know what he was doing? and left us with a dangerous faulty boiler in running state.