British Gas - Overall Rating based on 76 reviews
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New boiler installation
I've just had a new boiler put in, and now whenever I turn on a tap, shower, flush the loo, or run the washing machine, there's this constant banging noise that's driving me up the wall. It's super irritating and totally disturbs the peace and quiet at home. British Gas has sent over a bunch of different technicians - a plumber, gas engineer, and Dyno Rod - but no one has been able to figure out what's wrong or sort it out. Even though Dyno Rod said they'd finished fixing it, the problem still hasn't gone away. I'm really fed up with not getting this sorted and all the hassle it's causing me.
Boiler installation
My experience with the company hasn't been great at all. I tried to have a chat with them, but there was no chat available. Also, when I tried to contact them with my account number, it wasn't recognised. I have no way of getting in touch with them. The chat line didn't work, I couldn't call anyone because my account number wasn't recognised, and when I emailed customer service, I got no reply at all. What's going on with that?
Breakdown with control panel
Our control panel stopped working, so we had to bring in an engineer to sort it out. Thankfully, the engineer managed to figure out what was wrong and swapped out the faulty unit with a new one. He then reprogrammed everything and walked us through how to use it. The engineer was really nice and even tidied up after himself.
Boiler repair
The engineer who came to fix my boiler was great! He arrived promptly and was really friendly and professional. He quickly identified the issue with my boiler and had it working perfectly again in no time. I was so impressed with how efficiently he sorted everything out, it was really fantastic! Not only did he fix the problem, but he also took the time to do all the safety checks and even gave me some useful advice for my boiler. Thank you so much for your excellent service! ššš
Boiler service
The service from this company is top-notch. I've always had good experiences with them. The engineers are friendly, know their stuff, and get the job done quickly. I trust them to sort out any problems with my boiler or heating without any worries.
Smart meter installation
I had a smart meter fitted recently by one of their engineers, and I have to say I was really impressed by his thoroughness. I live in a Council house and had my gas boiler checked just 6 weeks ago. The engineer spotted a small gas leak at the meter and replaced it swiftly along with the old lead piping. His professionalism and friendliness were top-notch, and he was a great ambassador for the company.
Boiler repair service
The guy I chatted to, we'll call him Tom, was an absolute star! He fixed my boiler issue really quickly and even shared some amazing advice on how to avoid it happening again. He was really polite, really knowledgeable, and just made the whole thing much easier. I can't thank him enough for the great service he provided.
Boiler problem fixed quickly
I just had to give them a ring because my mum's boiler had packed up, and I was getting a bit stressed about it. But as soon as I hung up, the engineers got in touch and said they were on their way. They sorted out the problem really quickly, and soon enough we were nice and cosy again. It made me realise how important it is to have that policy, especially for such a top-notch service.
Home care package purchase
I had a problem with my heating system, so I got in touch with the company for help. The engineers were really helpful and did a great job sorting out the issue. However, I had some trouble with the website when I tried to book an engineer, and ended up buying another home care package by mistake. I've been a loyal customer for more than 12 years, so it was annoying to come across this problem. I'm hoping to get a refund for the accidental purchase.
Upgraded smart meter installation
I had a chat with Marc from your company about getting some new smart meters put in at my place. My old meters were causing me problems, so it's a weight off my shoulders knowing I won't have to send in readings myself anymore. Marc really knew his stuff and he took the time to go through everything with me. He was not only very professional, but he was also really polite and easy to talk to. His customer service skills were top-notch, and I'm grateful for how much he helped me understand everything.
Annual boiler service
The engineer did a brilliant job servicing our heating and hot water systems. They gave us some useful advice and really knew their stuff when it came to our boiler. They found and replaced some parts that were worn out from being used a lot in the winter. I'd definitely recommend their services. Cheers to the engineer!
Boiler servicing and heating assistance
I've been with this company for years and I'm happy with the service. They come and service my boiler every year and whenever I have issues with heating or anything else, they always help quickly and do a good job. It gives me peace of mind knowing I can rely on them.
My purchase was the best ever
The customer service is absolutely amazing. They are incredibly professional and make sure to keep you updated every step of the way. The representatives are all really friendly and knowledgeable. They really listen to what you need and never pressure you into anything. I feel extremely well looked after.
Fixing broken boiler
The guys who came round to sort out our boiler were really lovely. They took their time to make sure everything was working properly and even had to pop back with a part because our boiler is pretty old. They were really nice and polite throughout.
Gas ...amp... Electric
I have been a customer for 13 years and I have been let down tremendously by British Gas. 2 years ago my husband and I separated I needed to change the direct debit to the 1st of the month to keep an eye on bills by myself. I work full time and get no help from him at all so I needed everything in check. It took them 4 months to put this in place after numerous phone calls. Move forward to June.23ā I was having a little financial difficulty so I reached out to them I lowered my bill by Ā£40 I called back in July to put it back to normal as I could then afford the full amount again. No problem whatsoever. Roll onto this month where my divorce was coming to an end and I was getting ready to go to court. I had to raise funds to get a mortgage to buy my husband out. Mortgage broker said Iām really sorry but basically ācomputer says noā I paid Checkmyfile only to find British Gas have an agreement to pay on my file. Because of a Ā£40 discount for 1 month they didnāt take it off even though I been paying the full amount every month even on my statement it says āyour on target with your billsā now I have 7 months worth of agreement to pay on my file! That they wonāt take off.I have now lost my home and have to sell because I couldnāt get my mortgage. I have rang British Gas 7 times this week I have been passed around from pillar to post even cut off 3 times and NOBODY can give me an answer. I spoke to someone yesterday who has cancelled this invisible agreement to pay but she canāt take the previous 7 months off apparently I have to be thankful it wasnāt a years worth apparently! I have 3 children relying on me to buy them a new home but I canāt because my credit file has this agreement to pay on it. Nobody in British Gas will give me an answer or even cares as to how or why this has happenedā¦ā¦.moral of the story DONT USE THEM
Electrician service satisfaction
I had an electrician come round to sort out some wiring problems at my house not too long ago. I was really impressed with how professional and knowledgeable he was. He turned up on time, figured out the issue right away, and explained everything clearly to me. The job was done quickly and neatly, with a lot of care taken in the work. The electrician was polite and friendly throughout, making sure I was happy with everything. All in all, I was really happy with the service and would definitely recommend him to anyone needing help with their electrics.
Boiler service
I recently had my boiler serviced and the engineer was absolutely brilliant. He showed up on time, knew his stuff, and did the job without any problems. He even took the time to chat to me about heating for a different property. All in all, a really good experience.
Boiler hot water problem
I didn't have any hot water because my boiler had a problem, but I was able to book an engineer who came quickly and fixed the issue by replacing the pump. He was really good, he explained everything he was doing and now I have hot water again.
Boiler installation
I recently had a new boiler fitted by a really nice engineer. He was on time, super friendly, and really knew what he was doing. He explained everything really well and cleaned up after himself, leaving everything neat and tidy. It was a really great experience overall.
My boiler service
I recently had a boiler service done by you and it was a bit confusing. I've been trying to get in touch by phone or email for the past 5 months, but haven't received any response. I'm really worried about my electric bill since I haven't received any information since October 2nd. I received 2 bills with the same readings but different balances, which doesn't make sense to me. I've made 3 complaints already and every time I contact you, I'm told that someone will get in touch in 2 days, but I haven't heard anything yet. Do you guys actually do any work there? You have all my details so please sort this out. Also, I believe I should receive some form of compensation for the poor treatment I've received as a loyal dual fuel customer.
Review with most votes
Vile & disgusting
Absolutely vile, Do not use British Gas under any circumstances. If you have recently moved in to a property using British Gas - call immediately to switch. I was paying an exto... Read onBy: Harriet Clay