British Gas Reviews

: 56
25% Would buy here again

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D
Derek Barbour
Due to covid 19 we had to cancel our boiler service twice resulting in the boiler breaking down therefore reported. Engineer Guy Paterson and his apprentice Ethen Gray came out repaired the fault, ...Read on
R
Rita Pattani
I normally get let down by the company but for the first time I have two staff members of British Gas that have reinstated faith in the company. After a week of having different contractors that we...Read on
J
Julia Tooze
Hi I had one of your engineers Tom Guy he was very professional nothing was to much trouble he explained every thing to us unfortunately are boiler packed up so it is going to that big scrap yard s...Read on
A
alan muir
been with them 17 years at this address no service last year due to covid,which is understandable but to increase the premiums for this year by over £110 is totally unacceptable,very disappointed a...Read on
S
Sam
I have been a customer for 13 years and I have been let down tremendously by British Gas. 2 years ago my husband and I separated I needed to change the direct debit to the 1st of the month to keep ...Read on

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    Homevare

    Due to covid 19 we had to cancel our boiler service twice resulting in the boiler breaking down therefore reported. Engineer Guy Paterson and his apprentice Ethen Gray came out repaired the fault, serviced the boiler and found a leak which resulted in a repair which they carried out. To sum up they were professional, courteous during their time at my home but I thought they went above that with the way they dealt with me as a customer. A crafit to the company.

    Absolute shambles, trying to contact to arrange a visit, website down, cut off twice during a conversation, when arranged a part had to be ordered for a simple fix on my boiler,arranged a time engineer arrived and didn’t have the part so checked my fire and fixings in loft told me it needed another flue hanger support I explained that BG had fitted two a couple of years ago, sorry you need another one( lofts space not that high) so the gas fire can not be used, unfortunately my wife noticed that the fire that could not be used had been left on and the fire casing was loose. A way forward -can BG fit a new stay? Answer no it has to been done independently, also the engineer does not have to come back to reinspect and remove the notice placed on my fire. Really disappointed, but my own fault as I should have read the reviews before signing up, on reflection I wish I had stayed with my previous provider, just too much hassle


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    Mrs

    I normally get let down by the company but for the first time I have two staff members of British Gas that have reinstated faith in the company. After a week of having different contractors that were unable to fix the fault, I finally had two engineers that cane out today and sorted the problem. Massive thank you to Ish 66390 and Wahid 109393


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    Boiler not working

    Hi I had one of your engineers Tom Guy he was very professional nothing was to much trouble he explained every thing to us unfortunately are boiler packed up so it is going to that big scrap yard so hence we need a new boiler put in he has arranged everything for us I would just like to say thank you Tom you are a credit to British Gas.


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    homecare agreement

    been with them 17 years at this address no service last year due to covid,which is understandable but to increase the premiums for this year by over £110 is totally unacceptable,very disappointed as had no problems before


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    Gas ...amp... Electric

    I have been a customer for 13 years and I have been let down tremendously by British Gas. 2 years ago my husband and I separated I needed to change the direct debit to the 1st of the month to keep an eye on bills by myself. I work full time and get no help from him at all so I needed everything in check. It took them 4 months to put this in place after numerous phone calls. Move forward to June.23’ I was having a little financial difficulty so I reached out to them I lowered my bill by £40 I called back in July to put it back to normal as I could then afford the full amount again. No problem whatsoever. Roll onto this month where my divorce was coming to an end and I was getting ready to go to court. I had to raise funds to get a mortgage to buy my husband out. Mortgage broker said I’m really sorry but basically “computer says no” I paid Checkmyfile only to find British Gas have an agreement to pay on my file. Because of a £40 discount for 1 month they didn’t take it off even though I been paying the full amount every month even on my statement it says “your on target with your bills” now I have 7 months worth of agreement to pay on my file! That they won’t take off.I have now lost my home and have to sell because I couldn’t get my mortgage. I have rang British Gas 7 times this week I have been passed around from pillar to post even cut off 3 times and NOBODY can give me an answer. I spoke to someone yesterday who has cancelled this invisible agreement to pay but she can’t take the previous 7 months off apparently I have to be thankful it wasn’t a years worth apparently! I have 3 children relying on me to buy them a new home but I can’t because my credit file has this agreement to pay on it. Nobody in British Gas will give me an answer or even cares as to how or why this has happened…….moral of the story DONT USE THEM


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    British Gas

    I have been recieving an extream bad service from their support as well as their complaint departnment. they were unsupportive and they always hang the call everytime i call them


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    Good company

    Good quality, never any problems.


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    Termostat

    The engineers were very helpful!


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    Totally beyond satire!

    This is absolutely beyond satire... You may find this hard to believe: c Feb 2022, a letter from BG, 'Your new acc' with us...we'll write again soon'. Previous supplier (Together Energy) collapsed, as did many. ...Note: Its OFFGEM who hand these accounts to alt' firms, without any consultation or choice of supplier! More letters from BG. No speak of Direct Debit, so I write to them requesting they set one up. Ignored! Then, a £470 bill. I phone (usual wait is c20-min's), I write. Next, a £830 bill. More letters and calls from me. More junk mail from them! In Sept 2022, I took it to Ombudsman Services. Late October, BG's own Ombudsman Complaints Team call: "We apologise ...(etc etc), I will call back in two days to take card details and set-up a DD for you. She did, I quoted the card data, she advised "1st payment on 3rd December". On 6th Dec, I checked the bank acc: No payment AND no mention of BG on the account! The bank's Fraud Team said "It’s probably just an error from BG". By Xmas, an investigator at Ombudsman Services rang and said "Yes, I agree with you... BG must follow these steps by (whatever date)" and listed such steps. BG failed to implement one of them! More junk mail, more bills. I have ALL correspondence sent by me and received from BG... my own file on them! One letter says 'we have a new system... You have a new acc' number', but they continue to use the old customer ...! An address on the rear of bills has changed from Nottingham to Sheffield (or vice-versa), plus the return address on the rear of their envelopes is Winchester (though one is from elsewhere!)! Now, I have THREE new bills totalling £6'300+. I have Citizens Advice on it and they're overloaded with this stuff! ...Incidentally, the Ombudsman Services are NOT a Gov agency as you may well assume, they are a company, a private concern. Yes folks, it’s all been privatised, not just the NHS! ...To do this, I have to select star ratings on the RHS... I don't want to give this org' any stars, as others have said here...


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    Gas

    Total ...
    No sort out problem.
    Promise to call back many. No call back.
    Try to take all money from us.


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