Looking for precise and concrete information on British Gas? Need to know about its plans, schemes and customer service? Sit back and read through this column to gain all the valuable insights you will ever need to know about the company.
About British Gas
British Gas, a subsidiary of Centrica, is a leading energy and home service provider company in the U.K. It has been in operation for over 200 years, though its present name and form has been functioning only since 1997. It became a part of the Centrica group, a multinational utility company, in 1997 after its demerger from the British Gas Corporation. Today British Gas is a reputed name in the energy industry and is known for providing gas and electricity at competitive rates. It also provides help and support on energy matters and is actively involved in creating new customer-friendly approaches as well.
Apart from gas and electricity, the company also has a business of selling and repairing boilers and heat covers. The company has always promoted controlled consumption of electricity to ensure a bright future for its customers. Time and again, it releases a code of conduct that asks customers to use available energy effectively and to switch to more cleaner and greener forms of energy. The company uses a fuel mixture of coal, natural gas, nuclear energy and other renewable and non-renewable resources to produce the desired amount of electricity. In this, coal and other non-renewables have consumption levels of less than 3%, which means that almost all the energy generated by the company is clean.
Smart meters: British Gas helps you to reduce energy costs
Tariff schemes and special discounts
There are different tariff schemes, with both fixed and variable rates, for different users and each customer is free to choose any plan based on his/her needs and requirements. Customers are offered different benefits and discounts based on the packages they choose. There are special plans wherein a customer can enjoy free energy supply for 8 hours on a Saturday or a Sunday as well. Boiler and covers are also sold by the company and one can avail special discounts on these as well based on the tariff they choose for their homes. If this is what you're looking for, you might also want to read reviews of 247 Home Rescue. They might be able to suit your needs. In addition to this, the company also offers Hive active heating that allows you to control heating levels using your smartphones, laptops and tablets.
Services and complaints
British Gas company follows a strict code of practice while delivering bills and providing services. All its executives have been specially trained to resolve customer issues in the best way possible. The company takes each complaint seriously and prepares a detailed report on each of it with all the details including the measures taken to resolve the same. Old-age and disabled people have a dedicated helpline which is accessible only to them. A team of trained engineers and technicians is always available for the benefits of the customer and anyone can ask for their services without any hesitation.
Share your experiences!
We are looking forward to comments from existing users of British Gas company and request them to share their valuable experience with all. The best way to know about any company is by listening to the voice of its actual customers and we need the same to compare the company with its peers. Please feel free and share your opinions in the comments section below.
Read customer reviews of British Gas! How does this gas and electricity supplier treat its costumers? How do they sort out complaints?
How to choose an energy supplier
Choosing an energy supplier is not as hard as it may seem at first. It may feel overwhelming when you begin your search as the competitive market offers many options, so here we break down four key points to consider when choosing an energy supplier:
1. Compare with your previous energy supplier It’s a good idea to always keep tabs on your energy expenses so you can later on analyze what your costs are, for your home or business. This way you will be more prepared when the moment comes to choose a new energy supplier and find out which one can better meet your needs.
2. Supplier’s history Do some background research about the supplier. Is the energy supplier a well-established company in the market? Are they licensed to serve your area? What have been other people’s experiences with the supplier? Do they have a good reputation? The kind of reputation and position they hold in the community is an important factor to consider.
3. Pricings and plans Reviewing their pricing and plans as well as the terms and conditions of the plan you are choosing. Try to find the plan that most accommodates to your needs and budget and, also, make sure the plan you choose can help you avoid being charged extra for services you are not interested in.
4. Customer service Look for a company with excellent customer service, with employees that are polite, willing to answer your questions and help you when in need. This will make a great difference if you ever run into problems or misunderstandings. You can always do some research on the web, ask people around you what their experience has been or read customer reviews to find honest feedback on the company’s customer service.
In BritainReviews you will be able to find plenty of experiences and opinions from real customers so you can objectively look and compare many energy providers. Take a look at some of the reviews and decide for yourself:
Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!
If I could review as zero stars I would, without a doubt the worst service I have ever received from a company, if considering joining, simply don't bother, in the 6 months I was with British gas, I was given 3 separate smart meter slots that were all cancelled 2 the day before and one of which I wasn't even informed of, I was left without gas in the property for a period of 48 hours due to an error and from BG and incorrect information.
The complaints I raised were not originally logged and when they finally were, were not dealt with correctly I'm still waiting to receive acknowledgement of 1 complaint some 4 months on.
It takes circa 45 mins to get through to anybody in the servicing team and when you do their call centre is based in South Africa where if I'm honest nobody has a clue what they are doing, I've been hung up on countless times, given incorrect information countless times, promised something that ultimately I'm told is not possible on a subsequent call countless times and still 3 months later awaiting compensation owed from another complaint.
As initially set out, awful customer service, terribly run and would avoid at all costs don't consider based on their so-called reputable name you will be extremely disappointed.
Sophie in the Cape Town office just can't be bothered to pick up a phone. I've been waiting weeks! She and the rest of her team have appalling customer service and can; 't seem to do even the simplest of tasks right!
Absolutely Shocking company. My vulnerable parents were (and continue to be) quarantined in another country without access to their bills or post (that I have continually asked to be emailed) to pay the very low gas bill. Due to gov restrictions, I have not been able to get up there to check the mail from another part of the UK so the bill has been unpaid for a few months. This is also after BG had taken thousands of pounds out of their account over the years on an estimated bill without ever checking and refused to pay it back. They then broke into the house without anyone permission to fit a pre-paid meter and left the house in a state like a burglar had broken in. now they refuse to issue cards for the meter. great way to treat the elderly and vulnerable people in our country. Criminal
I was with British Gas for a few years. All of a sudden they began to take £100 more per month from my bank, it wasn't until I had emails from other companies that I pay by direct debit telling me their payments were declined that I looked into it. They had been helping themselves for a few months and put me in trouble with 3 other companies (Disgusting Right?) I eventually left British Gas and arranged to pay off an amount they said I owed. I payed of the second monthly payment, I then receive a message from a company called BPO??. British Gas had passed my details to them and I now owe this company the money I owed BG. On phoning BG, I was told that because I had payed the second payment a couple of days early, the payment due on the 19th of the month showed as missed. HOW PATHETIC. Not only had BG put me in debt with other companies by taking more money without even letting me know, but they had now sold the debt I had with them to another blood sucker. To round it off just nice, I had a message from my credit reference agency telling me that my score has now been damaged by not paying my bill. I am absolutely struck dumb,,, How could a massive organisation like British Gas shaft a normal working class person like this? I know how, they don't give a toss about their customers, just the money they can squeeze out of us. WELL DONE BRITISH GAS, YOU HAVE BROKEN ANOTHER PERSON ON THE BREADLINE, AND STRUGGLING TO MAKE ENDS MEET. I HOPE YOU ARE REALLY HAPPY WITH YOURSELVES.
Stay well away from these liars, all they care about is money, they lie, retract what they say, the worst energy company by far. When you are already going through difficulties, dealing with the loss of a parent, they come and stick a boot in further, no humanity in this company whatsoever!!!!! Then they threaten you with debt collectors too while saying they are looking into the complaint!! Never ending liars.
Absolutely negative!! Ordered installation to start work on the 6/5/2021 (Thursday) for a disabled person with osteoarthritis when her heating broke down, I was given a priority appointment at the time of calling. The following day I found out the appointment was cancelled as the engineer was over running on a previous job. The customer who has been with British Gas for 49 years still has no heating and had to stay in bed all day because the house was too cold. The engineer is due to start on the 7/5/2021 but will now go into the weekend. Customer service and management were extremely unhelpful in resolving the problem.
Hi I had one of your engineers Tom Guy he was very professional nothing was to much trouble he explained every thing to us unfortunately are boiler packed up so it is going to that big scrap yard so hence we need a new boiler put in he has arranged everything for us I would just like to say thank you Tom you are a credit to British Gas.
What has gone wrong with this company? The service is shockingly bad No heating for a week, shoddy repair, boiler broke down again after repair and annual service within 5 days. Engineer booked to come out , waited a week, cancelled on the morning after booking the morning off work and this is not the first time this has happened. The staff on the phone lines when you can speak to one seem genuinely embarrassed . Who ever is the director in charge of operations and who has made the changes and ruined this company should really consider his position. I have been a customer for years
British gas are ripoff merchants!!!!!! I have received terrible customer service. They have closed my complaint in a cold and un-empathetic manner and have have not addressed my concerns. Avoid this company at all costs, their prices are too high and they DO NOT CARE ABOUT THEIR CUSTOMERS!!!... We should be allow to rate below zero on star rating .... because they deserve NO STARS!!!
been with them 17 years at this address no service last year due to covid,which is understandable but to increase the premiums for this year by over £110 is totally unacceptable,very disappointed as had no problems before
3 times I rang British gas ,been with thm 30years asked why I was getting charged £80.00 to leave ,as don't remember agreement contract until December 21..so they deliberately hang phone up .dirty tricks. We'll I'm out.and I'm going to advise any1 who'll listen..Mr ashmore
Well that’s a surprise the least amount of stars I can do is two otherwise it won’t let me put the review through!! I can assure you I would have given no stars!! Really don’t bother with British Gas Homecare complete waste of your money. I was unfortunate to have to deal with this company had a boiler breakdown booked the service at the same time, advised to contact a neighbour (of whom lives literallynext door, information provided to BG) and they would let the engineer in the property, as the person in the property was in hospital. The engineer attended didn’t bother speaking to the neighbour, put a card through the door and left. Giving benefit of the doubt I arranged yet another visit, same thing happened again. Now bear in mind that British Gas state they will help the vulnerable wherever they can!! So I made another appointment at this point I was appalled by the service received, but this plan has been paid for over years for an event like this!! So another apt made for the breakdown and again the supposedly free service that is included in the policy. The engineer actually contacted the neighbour this time, the engineer went in the property adjusted the thermostat and left. So apart from the hot water still not working when he left, the service wasn’t done a 50 excess had been paid for that visit on top of already paying £40+ a month. When I called BG I was told that there was no service booked in, which I know i requested. At this point I cancelled the policy and got my own engineer to fit the part that was needed. The appalling service didn’t end there I put a complaint in, was told this should not have happen!! And was insulted by being offered £50 which only gives the excess payment back, nothing for the appalling service, and the incompetence of staff and also the inconvenience of everything. For such a big company it is disgusting and I wouldn’t waste your money, it will be cheaper and less stress to just get you own private engineer to carry out any work, because the money you spend and the stress you get put through isn’t worth it, may as well throw the money down the drain.
I normally get let down by the company but for the first time I have two staff members of British Gas that have reinstated faith in the company. After a week of having different contractors that were unable to fix the fault, I finally had two engineers that cane out today and sorted the problem. Massive thank you to Ish 66390 and Wahid 109393
Totally disgusted with #BritishGas Boiler broken since Friday so no heating or hot water. We have their service plan and the earliest appointment was 24 March. Phone call received today rescheduling it to 31March. They didn't want to carry out the annual service earlier in the year due to covid (ok) but promised they would be there in case of emergency. In their own words no heating or hot water is an emergency however it'll take 2 weeks to get to you! Disgusting service. This is a link to their commitment posted only yesterday. It's also worth googling how many staff they have furloughed. I am appalled
I had a British gas account for a property. This property is now rented out since October and the tenant is paying to British gas (they showed me the bill). British gas keep asking me to pay for the gas electric anyway even though they went out and took a meter reading the day the tenant moved in. I have tried creating an online account (refuses to recognise email), online chat (just tells me to create online account ), emailing, writing, telephoning (cuts me off after an hour wait). I have cancelled direct debit and they just keep hassling me to pay the bill that keeps going up.
Tried numerous times to renew homecare policy on my late mother's boiler. Various calls taking me thru lengthy recorded messages and menus only to reach another message saying lines were closed because they're too busy. Finally spoke to someone who couldn't even complete the renewal because their systems weren't working to take payment. Asked me to call back next day but then same issue with lines closed again because they're too busy. Tried live chat with Lauren who just suggested call same number. Explained lines closed so she promised she would call me back in 5-10 minutes but never bothered. No acknowledgement or sympathy offered for my mums death and don't seem to want my business. Homecare policy supposed to help fix broken boilers but they've closed lines during worst cold spell in decades. Truly awful customer service. Avoid this company at all costs
Absolutely ridiculous how can I go from one month owing 40Pounds then using the same usage the next month to owe 275 I live in a one bed flat that’s is solely electrical and apparently now owe 900pound in debt British Gas you are robbing people blind for no reason I will be making a formal complaint and your customer service is pathetic