British Gas

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British Gas

32% Would buy here again

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    Mr.

    555


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    Mr.

    555


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    Mr.

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    Mr.

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    Mr.

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    boiler maintenance service

    Took out boiler maintenance contract with British Gas. It had been only a few weeks since one of their engineer had come out and serviced the boiler, he failed to realise it was in an unusable bad state and left it running saying it was fine, few weeks later it brokedown in the middle of winter we were without hot water, when I requested for an engineer I was told their engineers were on strike and that I should contact another company to get it looked at. I was quoted between £300.00 to £500.00 an hour, when I informed British Gas of these extortionate costs they said it was not their problem that I could not afford it. Luckily a friend suggested I try a company he knew off who charged £110.00 to tell me the boiler is in a very dangerous state and that it was beyond repair, I was also told that the British Engineer who last serviced it should have realised the boiler was in a dangerous state. British Gas quoted me £3500 for a new boiler install, I got the job done for only £1800 by another comapany.
    Not did they only leave my family with a boiler in dangerous state they were inconsiderate and uninterested in providing any form of help at our desperate hour, yet they had our money for the year's contract..I will never use this company again! They sent out a cowboy engineer who did not know what he was doing? and left us with a dangerous faulty boiler in running state.


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    ENERGY

    I would Give 0 star if I could!
    This company is absolutely dreadful! do not use them.
    They take as much money from you as posI would Give 0 star if I could!
    This company is absolutely dreadful! do not use them.
    They take as much money from you as possible, and they do not care. Customer service is awful (you get spoken to like a 2 year old) and when you have a concern they are just bothered about taking a payment from you.sible, and they do not care. Customer service is awful (you get spoken to like a 2 year old) and when you have a concern they are just bothered about taking a payment from you.


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    Forced into energy contract after collapse of PFP

    South African call centre service was appalling. Adviser was unpleasant, unhelpful, arrogant. See my response to another reviewer who had the same experience.


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    Energy supplier

    If I could review as zero stars I would, without a doubt the worst service I have ever received from a company, if considering joining, simply don't bother, in the 6 months I was with British gas, I was given 3 separate smart meter slots that were all cancelled 2 the day before and one of which I wasn't even informed of, I was left without gas in the property for a period of 48 hours due to an error and from BG and incorrect information.

    The complaints I raised were not originally logged and when they finally were, were not dealt with correctly I'm still waiting to receive acknowledgement of 1 complaint some 4 months on.

    It takes circa 45 mins to get through to anybody in the servicing team and when you do their call centre is based in South Africa where if I'm honest nobody has a clue what they are doing, I've been hung up on countless times, given incorrect information countless times, promised something that ultimately I'm told is not possible on a subsequent call countless times and still 3 months later awaiting compensation owed from another complaint.

    As initially set out, awful customer service, terribly run and would avoid at all costs don't consider based on their so-called reputable name you will be extremely disappointed.

    Hope you find this helpful!

    My experience of the South African call centre was exactly the same. I am one of the customers whose supplier has been changed to British Gas following the collapse of PFP. I had a message on the BG app telling me I had to call them. It took 45 minutes on hold for an adviser to tell me she knew nothing about this. I then enquired about possibly getting a dual fuel tariff instead of 2 separate contracts; she told me British Gas don't do dual fuel tariffs (not true). I then asked about putting my payments on direct debit. She said there's a discount of 6% for this. But when I asked if the price she quoted took account of the 6%, she kept repeating that it depended on usage, it was a unit price not a usage discount, that she couldn't make me understand or explain it again! She was also unaware that gas usage tends to be far higher than electricity in thr UK and was argumentative about every question I raised. British Gas need to use better staff. I for one , will be switching as soon as possible


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    Mr.

    555


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British Gas

Looking for precise and concrete information on British Gas? Need to know about its plans, schemes and customer service? Sit back and read through this column to gain all the valuable insights you will ever need to know about the company. 

About British Gas
British Gas, a subsidiary of Centrica, is a leading energy and home service provider company in the U.K. It has been in operation for over 200 years, though its present name and form has been functioning only since 1997. It became a part of the Centrica group, a multinational utility company, in 1997 after its demerger from the British Gas Corporation. Today British Gas is a reputed name in the energy industry and is known for providing gas and electricity at competitive rates. It also provides help and support on energy matters and is actively involved in creating new customer-friendly approaches as well. 

Apart from gas and electricity, the company also has a business of selling and repairing boilers and heat covers. The company has always promoted controlled consumption of electricity to ensure a bright future for its customers. Time and again, it releases a code of conduct that asks customers to use available energy effectively and to switch to more cleaner and greener forms of energy. The company uses a fuel mixture of coal, natural gas, nuclear energy and other renewable and non-renewable resources to produce the desired amount of electricity. In this, coal and other non-renewables have consumption levels of less than 3%, which means that almost all the energy generated by the company is clean. 

Tariff schemes and special discounts
There are different tariff schemes, with both fixed and variable rates, for different users and each customer is free to choose any plan based on his/her needs and requirements. Customers are offered different benefits and discounts based on the packages they choose. There are special plans wherein a customer can enjoy free energy supply for 8 hours on a Saturday or a Sunday as well. Boiler and covers are also sold by the company and one can avail special discounts on these as well based on the tariff they choose for their homes. If this is what you're looking for, you might also want to read reviews of 247 Home Rescue. They might be able to suit your needs. In addition to this, the company also offers Hive active heating that allows you to control heating levels using your smartphones, laptops and tablets. 

Services and complaints
British Gas company follows a strict code of practice while delivering bills and providing services. All its executives have been specially trained to resolve customer issues in the best way possible. The company takes each complaint seriously and prepares a detailed report on each of it with all the details including the measures taken to resolve the same. Old-age and disabled people have a dedicated helpline which is accessible only to them. A team of trained engineers and technicians is always available for the benefits of the customer and anyone can ask for their services without any hesitation. 

Share your experiences!
We are looking forward to comments from existing users of British Gas company and request them to share their valuable experience with all. The best way to know about any company is by listening to the voice of its actual customers and we need the same to compare the company with its peers. Please feel free and share your opinions in the comments section below.

Read customer reviews of British Gas! How does this gas and electricity supplier treat its costumers? How do they sort out complaints?

How to choose an energy supplier

Choosing an energy supplier is not as hard as it may seem at first. It may feel overwhelming when you begin your search as the competitive market offers many options, so here we break down four key points to consider when choosing an energy supplier:

1. Compare with your previous energy supplier
It’s a good idea to always keep tabs on your energy expenses so you can later on analyze what your costs are, for your home or business. This way you will be more prepared when the moment comes to choose a new energy supplier and find out which one can better meet your needs. 

2. Supplier’s history
Do some background research about the supplier. Is the energy supplier a well-established company in the market? Are they licensed to serve your area? What have been other people’s experiences with the supplier? Do they have a good reputation? The kind of reputation and position they hold in the community is an important factor to consider. 

3. Pricings and plans
Reviewing their pricing and plans as well as the terms and conditions of the plan you are choosing. Try to find the plan that most accommodates to your needs and budget and, also, make sure the plan you choose can help you avoid being charged extra for services you are not interested in.

4. Customer service
Look for a company with excellent customer service, with employees that are polite, willing to answer your questions and help you when in need. This will make a great difference if you ever run into problems or misunderstandings. You can always do some research on the web, ask people around you what their experience has been or read customer reviews to find honest feedback on the company’s customer service. 

In BritainReviews you will be able to find plenty of experiences and opinions from real customers so you can objectively look and compare many energy providers. Take a look at some of the reviews and decide for yourself: