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WiFi installation
Disastrous. They were supposed to install the equipment on Feb 24th. The engineer never showed up. Stayed in all afternoon for nothing. 4th Utility has no convenient way of contacting them - no webchat, and they ignore emails. So I had to sit on hold for God knows how long to ask what the ... was going on.
They were apologetic and promised to fix it.
There idea of doing this was to book a new appointment ... with the exact same engineer. His name is Dan, and he was supposed to come for the second time on the 6th of March.
Guess what happened. Just guess.
For clarity - the first time this happened, Dan had apparently wanted me to "confirm" by text, despite this being an appointment 4th Utility had told me was so set in stone I would have to pay a £25 if I cancelled, even with over a day's notice. I hadn't seen his text, and don't see why I should have had to considering multiple messages from 4th Utility saying the appointment was fully booked. However, the second time, I was watching my phone like a hawk. My heart sank at seeing Dan's name again, but when he texted demanding a superfluous confirmation again, I supplied it within a minute. It made no difference. He didn't show up and ignored texts and calls all day.
TWICE now these scammers have had me stuck in my house all day for nothing. Once again I had to wait on hold at length just to talk to anyone about it. This time they didn't know what to do but I was promised that someone would call me back last Friday to somehow make things right.
It's now Tuesday. They haven't bothered to call back. They've ignored multiple emails now. Three weeks into the supposed contract and they haven't installed the internet, while I've had to waste hours on end chasing them - and I'm still paying out for my old provider.
Love how I would have had to pay them £25 to inform them I was cancelling the appointment, but they can just ghost without any penalty at all.
4th Utility seem to have plenty of money and staff for marketing, but none to actually do the job. And once they've got your bank details all their interest in you goes out of the window.
Avoid.Installation by Aaron
I recently had the pleasure of using the services of this company for an installation done by an employee called Aaron. I was really impressed with how professional and detail-oriented he was. The installation was done perfectly and Aaron made sure to clean up after himself, leaving no mess. He also took the time to explain the installation process clearly so that I understood everything. I was grateful for the way he showed me that the speed of the connection was what I paid for. At first, I wasn't sure about the quality of the connection after the installation, but I was happy to discover that it was smooth and reliable.
Fiber broadband subscription
As someone who uses 4th Utility, I have to say I'm really disappointed with the service I've been getting. The speeds they said I'd get are nothing like what they advertised, and it's so annoying dealing with such slow internet. And the fact that customer service seems to be ignoring me is really worrying - live chat, email, phone calls, nothing seems to work. It's just not right for a company to treat its customers like this, making us feel ignored and abandoned. I would advise anyone thinking about using 4th Utility to be careful and think hard before signing up.
Installation by Josh
Josh did a fantastic job with the installation work. He was really quick, super efficient, and showed a lot of professionalism the whole time. Not only did he get the job done well, but he also gave some really good advice on where to put the router for the best performance. I would definitely recommend Josh to anyone who needs a reliable and skilled technician.
New connection installation
Adrian Kirkham, the engineer who came over to set up my new connection, was really top-notch. He knew what he was doing and got everything sorted out quickly. I was really impressed with how well he knew his stuff and how careful he was with the details. I'm really thankful for his amazing service.
Smart home installation
The smart home installation went really well. The engineer, Nasser Torrez, did a brilliant job - he was professional, tidy, and explained everything clearly. Before starting, he made sure I knew what he was going to do, which I found really helpful. The installation itself went smoothly and there were no problems at all. I was very happy with the service Nasser provided.
New router installation by Obinna Agbasonu
I was really impressed with the service I received from Obinna Agbasonu at 4th Utility. He did a great job installing our new router and showed a lot of expertise. I would definitely recommend 4th Utility for their quick and professional service, and I want to give a special mention to Obinna for his excellent work ethic.
Smart home installation
When the professional came to set up my smart home system, he was really friendly and easy to talk to. We chatted about how the installation would work and he made sure I was happy with everything. He worked hard and got everything done quickly, making sure to leave my home nice and tidy when he finished. I was really impressed with how professional he was and the high quality of his work.
Home network installation
The engineer, Naveed Khan, did a brilliant job with setting up my home network. He was really nice and professional the whole time. Naveed talked through various options for the modem and cables, making sure everything was done in the best way possible. He even went the extra mile to show me the setup once it was finished to make sure I was happy with it. Naveed made sure everything was working perfectly before he left which gave me peace of mind. Overall, I'm really happy with the service from 4th Utility.
Gigabit internet service
The internet service is pretty quick, but the router they gave us isn't great and the prices just keep going up. Plus, because of the poor peering and routing, it's affecting our experience overall, meaning we've had to use a VPN to get better performance.
Installation process explained
I've just had the pleasure of working with someone from 4th Utility and they did a really good job explaining the installation process to me. Adrian Kirkham was so knowledgeable and made sure I got everything before we carried on. He was also really friendly and easy to chat to, which made the whole thing even better. I can't fault the service I got at all.
Wifi installation by professional engineer
I had a brilliant experience with the engineer who popped round to set up my wifi. His name was Josh Davis and he was really good at what he does. Josh was dead professional the whole time. He made everything clear and got the job done with no fuss. He was well clued up and left everything nice and tidy once he was done.
Installation service by Naveed Khan
Naveed Khan popped over to do some installation work at my house and he did a brilliant job, without any mishaps. He made sure I understood everything and his professionalism really stood out to me.
High-speed internet installation
I've just had high-speed internet set up by the company and I have to say, I'm really impressed with the service. I registered early in the morning and by 10am that same day, the engineers showed up to install the service. Matthew Hall and his colleague did the installation, and they were both great. They knew a lot about the service, were really friendly, and even cleaned up after themselves. I'm so happy with the faster internet speed I'm now getting, it's almost 100 times quicker than before.
Broadband internet connection installation by James Clifton
The installation engineer, James Clifton, did a really good job setting up our broadband internet connection, especially the Optical Fiber system. You could tell he knew his stuff and was very professional the whole time. I just wanted to say thanks for all his hard work and effort. It made the installation experience nice and smooth.
Fibre optic broadband installation
Josh Davis, the technician who came round, was absolutely fantastic. Right from the start, he was bang on time and really knew his stuff. He took the time to explain everything about the installation and happily answered all my questions. The work he did was top-notch and now I've got a flawless internet connection. Josh was great at keeping me in the loop, making sure I knew what was happening and dealing with any worries straight away.
Quick installation, High speed broadband, Affordable
Engineer Aaron has done a brilliant job with the installation - quick and tidy. The high-speed broadband he's set up is top-notch, and the prices are actually really reasonable.
Home internet service
I want to say a big thank you for the clear and helpful communication from the customer service representative. They really took the time to explain each step of the installation process, which was so reassuring. It showed me that your company values transparency and made me feel really confident in choosing your service. Thank you for the outstanding customer service.
Broadband service
I recently signed up for broadband service and it was an absolute nightmare. The installation process was a disaster because there was no main/power line coming into my building. This lack of basic inspection before signing up caused unnecessary delays and chaos. The company had poor planning and communication which left me feeling frustrated and inconvenienced. As a result, my walls were drilled but I had no internet connection. It was a major disruption to my daily life.
Cable broadband purchase
I recently signed up for cable broadband with this company because they were offering three months of free service. However, I had a really bad experience with their customer support. The engineer who came to install the router made a mess in our hallway, and the main problem was the terrible reception and connectivity of the service. Our Wi-Fi kept cutting out, and our iPhones couldn't pick up a signal more than five yards away from the router. I called technical support multiple times, but they couldn't fix the issues, so I was left feeling frustrated and ignored.
I eventually decided to cancel my contract, luckily still within the cooling off period. But when I told them I wanted to cancel, they immediately cut off my broadband, leaving us without internet for a week until we could switch to a different provider. This lack of consideration for our needs, especially with the importance of internet for NHS services, really disappointed and frustrated me. I strongly recommend not falling for their three months free internet offer because the customer support and service quality just isn't worth it.
About 4th Utility
Introduction to the Broadband Industry and Reviews
The broadband industry plays a crucial role in modern society, providing internet connectivity to homes and businesses across the country. With the increasing reliance on the internet for communication, entertainment, and work, it's essential to have a reliable and fast broadband connection. Therefore, consumers often turn to online reviews, opinions, and experiences to gather information about different broadband providers and make informed decisions.
Online reviews provide valuable insights into the quality of service, customer support, and overall satisfaction of broadband users. They give potential customers a glimpse into the experiences of others, helping them determine which provider is the best fit for their needs. In the UK, one platform that offers comprehensive reviews and ratings for broadband companies is BritainReviews, where consumers can share their experiences and learn from others.
One such broadband company that has been actively reviewed on BritainReviews is 4th Utility. Known for its reliable and high-speed broadband services, 4th Utility has gained attention among consumers seeking top-quality internet connectivity. This company has received numeroUS-Reviews on the website, with users sharing their opinions and experiences regarding the services provided.
About 4th Utility: A Comprehensive Overview
4th Utility has a rich history in the broadband industry, having established itself as a leading provider in the UK. Their mission revolves around connecting homes and businesses with ultrafast, full fibre broadband, ensuring a seamless and reliable internet experience. With a focus on customer satisfaction, 4th Utility strives to deliver exceptional service and support.
What sets 4th Utility apart from its competitors is their commitment to bringing full fibre broadband directly to customers' properties, eliminating the need for street cabinets. This direct connection allows for faster speeds, superior performance, and a more reliable connection. By prioritizing full fibre connectivity, 4th Utility ensures that users can experience the full potential of their internet services.
In addition to their technical innovations, 4th Utility offers a range of affordable packages to suit different needs and budgets. With flexible contract terms and hassle-free installation, customers have the freedom to choose the broadband service that best fits their lifestyle and requirements. This approach sets 4th Utility apart in the industry, earning them a reputation for excellence and customer satisfaction.
Uniqueness of 4th Utility Compared to Competitors
When it comes to standing out from competitors, 4th Utility excels in several areas. Firstly, their focus on full fibre connectivity sets them apart in an industry where many providers rely on street cabinets. By bringing fibre directly to customers' homes, 4th Utility ensures faster speeds and a more reliable connection.
Furthermore, 4th Utility's commitment to customer satisfaction is unmatched. Their range of affordable packages, flexible contract terms, and hassle-free installation options cater to a wide range of customers. By offering symmetrical speeds and a reliable service, they eliminate bottlenecks and buffering issues often encountered with other providers.
Lastly, 4th Utility's dedication to technical innovation and superior performance positions them as a leading player in the industry. Their investment in cutting-edge infrastructure and a reliable network ensures that customers can enjoy the benefits of ultrafast broadband without compromises.
Products and Services of 4th Utility: Tailored to Customer Needs
4th Utility offers a comprehensive range of products and services designed to meet the varied needs of their customers. Their primary offering is ultrafast, full fibre broadband, which provides exceptional speeds and a reliable connection. Whether customers require internet access for streaming, gaming, remote work, or general browsing, 4th Utility's broadband services deliver a seamless online experience.
Customers can choose from a range of speed packages to suit their specific requirements and budgets. From the remarkably fast package, ideal for home-schooling and shopping, to the exceedingly fast package, perfect for HD video streaming and gaming, 4th Utility ensures that there is an option for everyone. Each package comes with symmetrical speeds, eliminating the frustration of slow upload times and buffering.
On BritainReviews, customers have shared their positive experiences with 4th Utility's products and services. Many have praised the consistently fast speeds, reliable connections, and excellent customer support. These reviews highlight the company's commitment to meeting customer needs and providing a superior broadband experience.
Contacting 4th Utility Customer Service
4th Utility understands the importance of accessible customer service and provides multiple channels for customers to get in touch. For any inquiries, support requests, or technical assistance, customers can reach out to their dedicated customer service team.
One of the ways to contact 4th Utility is by calling their toll-free number, 0800 066 2833. This direct line allows customers to speak to a representative and receive timely assistance. Alternatively, customers can also reach out to the company via email at sales@4thu.co.uk. The customer service team is known for their prompt responses and helpful guidance, ensuring that customers feel supported throughout their journey with 4th Utility.
Return Policy of 4th Utility
4th Utility follows a transparent and customer-friendly approach when it comes to their return policy. If a customer wishes to terminate their broadband service within a specified period, they can request a cancellation and return any hardware provided by 4th Utility.
It is essential to review the specific terms and conditions related to returns and cancellations, as they may vary based on the customer's contract and the nature of the request. However, 4th Utility is committed to resolving any concerns or issues that arise, ensuring customer satisfaction even in the event of a return or cancellation.
Is 4th Utility Trustworthy?
4th Utility has established itself as a trustworthy broadband provider in the UK. With a strong track record of delivering reliable and high-speed broadband, they have gained the trust of their customers.
One way to gauge the trustworthiness of a company is through customer reviews and ratings. On BritainReviews, many users have shared their positive experiences with 4th Utility's services, highlighting the company's reliability, fast speeds, and excellent customer support. These reviews serve as a testament to 4th Utility's commitment to providing a trustworthy and superior broadband experience.
Leave a Review for 4th Utility
If you have had experiences with 4th Utility, we encourage you to share your thoughts and opinions on BritainReviews. By leaving a review, you can contribute to the community's knowledge and help others make informed decisions about their broadband provider. Whether your experience has been positive or negative, your review can assist potential customers in their search for reliable and high-speed broadband.
The Importance of Sharing Reviews and Experiences
Sharing reviews and experiences is crucial in the modern era, where consumers rely on the internet for various aspects of their lives. By sharing your experiences with a company like 4th Utility, you can contribute to an informed consumer community.
Reviews offer valuable insights into the quality of service, customer support, and overall satisfaction of a company, enabling others to make educated decisions. They act as a guide and provide a realistic portrayal of a company's offerings, helping consumers avoid potential pitfalls and choose the best provider for their needs.
Furthermore, reviews hold companies accountable for their actions and services. By sharing your experiences, you contribute to a transparent marketplace where companies are motivated to provide exceptional service and address any concerns that arise.
Join the community at BritainReviews and play a part in shaping the future of the broadband industry by sharing your opinions, experiences, and valuable insights.
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Contact Information
1 Cambridge Road
WA15 9SY Hale
United Kingdom
Categories 4th Utility
Energy | Cheap Energy Reviews & Experiences | Electricity Reviews & Experiences
Page Statistics
Seite online seit: 1 May 2023
Letzte aktualisierung: 12 March 2025
Review with most votes
Broadband service
I recently signed up for broadband service and it was an absolute nightmare. The installation process was a disaster because there was no main/power line coming into my building... Read onBy: Zachary Miller