Modeface2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Receipt left me hanging
I nearly didn’t buy anything because I was unsure about returns and proof of purchase, but the jacket looked right and the till staff in the Cardiff FatFace seemed fine, so I paid £90.20 this morning. They told me they would email a receipt — didn’t arrive, not in inbox, not in junk. First impression of the shop was okay, transaction quick, no dramas in person. But later, that nagging doubt kept me checking my phone. I emailed customer services in the afternoon and was told bluntly they only deal with online orders and to go back to the store. I asked if they could ring the store and get a copy sent — apparently they can’t resend receipts. Worse, I was told my details had been passed on, which feels like a GDPR slip-up. I asked if they’d cover travel or parking to return and sort it out — they said no. Asked for a head office contact and the agent wouldn’t give details, just repeated the online-orders line. So my initial worry about lacking proof of purchase hasn’t gone away. There’s a decent product and helpful till staff, but the aftercare is messy and that’s annoying.
Shrinking standards, slow delivery — but service saved it a little
I wasn’t planning to write anything but ended up feeling like I should warn others. Bought a few things because I liked them years ago, but the last couple of orders were a mixed bag. Materials feel thinner, a jumper I got lost its shape after one wash, and several dresses are suddenly boxy where they used to be flattering. That said, the main issue for me was delivery and how getting help felt like pulling teeth. One parcel arrived late and tracking was vague for days — I was left guessing where it was. When I phoned customer service, the wait was longer than I liked and the rep sounded a bit scripted, but they did sort a refund for the missing item in the end. So that part went from frustrating to acceptable, just slowly.
About Modeface
Modeface is a fashion retailer offering clothing and accessories. The range typically includes seasonal apparel and everyday wardrobe items for adult consumers. Products are presented across common fashion categories, with an emphasis on contemporary styles. Modeface operates as an independent brand in the fashion sector, serving customers seeking ready-to-wear items through standard retail channels.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Modeface
Online shopping | Fashion Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences
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Last update: March 2026
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Review with most votes
Shrinking standards, slow deli
I wasn’t planning to write anything but ended up feeling like I should warn others. Bought a few things because I liked them years ago, but the last couple of orders were a mixe... Read onBy: B. Cooper