Pull And Bear Reviews

: 21
38% Would buy here again

Most relevant positive review

  2024-02-25
Recent clothing purchase
I bought some clothes recently and I have to say, I was really impressed with the quality. The cl...Read on
Samantha Mason

Most relevant negative review

  2024-04-07
Bye-bye money 💸
My order took ages to arrive, like three whole weeks! It was so frustrating trying to get a respo...Read on
Phoebe

Reviews (21)

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    Hoodies, shirts, jeans, shoes

    Although I was happy with the clothes I received, I have to say the customer service wasn't great when I tried to use a promo code. I tried for a week but couldn't get it to work, and then found out it had expired. It makes me wonder if there was even a valid code to begin with, which could be misleading for customers. Despite that, the quality of the hoodies, shirts, jeans, and shoes was decent for the price.


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    Recent clothing purchase

    I bought some clothes recently and I have to say, I was really impressed with the quality. The clothes were not just stylish and up-to-date, but also really comfy to wear. There were so many options to choose from, it was easy for me to find just what I wanted. And the prices were fair, so I felt like I got good value for my money. All in all, I was really happy with my shopping trip.


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    Tailored trousers

    I recently bought a pair of tailored trousers, but when I got them and tried them on, I realised they weren't what I expected. Even though I ordered my usual size, they didn't fit properly. It was really disappointing to have this problem with the sizing, especially because I had finally found something I really liked.


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    Loved the T-shirts!

    Loved here T-SHIRTS & SHORTS most.... website is awesome, have got 3 t-shirts 1 shorts yet.
    Great place for online shopping
    Must try. Delivery is in 4-6 days, the order is easy-peasy and cost is great! OVERALL NICE to shop here
    Cool attires, wallets, belts, and jackets also cool..


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    Jeans with manufacturing defect

    I bought a pair of jeans from the store not long ago and when I got home, I discovered that they had a manufacturing defect. So I went back to the store in Edinburgh straight away to ask for a refund. To my surprise, they said I couldn't get one because the inside tag was missing. I found their explanation for this policy to be absolutely ridiculous. I think that stores like this should improve their customer service and provide more reasonable refund policies. My advice would be to steer clear of shopping here in the future.


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    T-shirt purchase

    I went to the shop and bought this super cool t-shirt, right? But then the cashier tells me he can't take off the tag because of some shop policy. What a bummer! Do they even care about helping out us customers?


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    Bye-bye money 💸

    My order took ages to arrive, like three whole weeks! It was so frustrating trying to get a response, like trying to convince my cat to have a bath - impossible! The company is really unprofessional and when they finally do reply, it's just a bunch of emojis without actually answering my questions 🙄. I still haven't received my order, so I can't comment on the product itself 😒.


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    Cool graphic t-shirt

    Hey, so I ordered this really awesome graphic t-shirt and I was so looking forward to getting it. But then, when it showed up, there was this tiny hole in it! I was really disappointed, like, seriously. I tried to reach out for help but it was like talking to a brick wall. They didn't seem to care at all, just sent me some standard email with a smiley face emoji. Like, seriously? I was hoping for a replacement shirt or even a refund. But no, they just completely ignored me as if I was invisible. Ugh, the worst customer service experience ever. I definitely won't be buying from them again.


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    Skirt and tracksuits for child

    The clothes I ordered were really nice, but unfortunately, they both had holes in them when they arrived. I was a bit disappointed at first, but I got in touch with customer service to sort it out. They said I could send the items back for a replacement, and they even gave me a label for shipping them back. I sent them off and let them know I'd posted them, but then I didn't hear anything back. Later on, they told me they'd refunded me for the items. I was surprised when they asked me to reorder the clothes if I still wanted them, even though I'd already paid for delivery. And not only that, they said I'd have to pay for delivery again, even though the reason for returning them was because they were faulty. It was really frustrating and disappointing to not get much help and have to pay delivery fees for something that wasn't my fault.


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    Clothing items

    My recent trip to the store left me feeling disappointed as a customer. I went in looking for some new clothes and while they had a decent selection, the whole shopping experience was lacking. When I got to the checkout, I was told I could only pay with a card at the self-checkout machine, which I found quite inconvenient. The person working there didn't seem keen to help and kept pushing the self-checkout on me. I had a hard time using the machine and even had trouble removing a security tag, so I had to wait a while for help. It was frustrating and took up a lot of time, making the whole shopping trip pretty unpleasant.


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    Faulty products, no customer service

    The customer service at this store is shockingly bad. I bought some stuff which turned out to be faulty, and when I tried to get in touch with customer service, I was told to email and message on WhatsApp, but they both didn't work. It's so annoying to splash out on things that aren't up to scratch and then not be able to get any help to sort it out. It's just not on and honestly, it shouldn't be allowed.


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    Refund delay

    My experience with their customer service has been really frustrating. I've been waiting for a refund for more than 2 weeks now. I tried reaching out to them on Whatsapp chat, but all I got were pre-written apologies and no solution to my issue. I just want to warn others to be careful when dealing with this company's customer service.


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    Wrong size received

    I recently bought something from the shop and got sent the wrong size for one of the items which was a bit of a bummer. When I got in touch with customer service about it, I found the whole process really tough and not very efficient. It took ages to hear back from them, and even longer to sort it all out. To top it off, they wanted to charge me for the return, even though it was their fault. Overall, dealing with customer service has left me feeling disappointed and frustrated. I was thinking of ordering more stuff, but after all this hassle, I'll be shopping somewhere else instead.


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    Purchased a top online

    The customer service at this shop was terrible. I bought a top online and saw that the label showed a lower price than what I paid. When I got in touch with customer service to ask about this, they were really unhelpful and cold. They pretty much blamed me for paying that amount and said there was nothing they could do. Treating a paying customer like that is just not on.


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    New Clothes

    Well, I went to this shop to buy some nice clothes, you know? And can you believe it? The staff there ended up charging me twice for just one item! And when I tried to explain, they were really unfriendly and didn't even try to sort it out. I mean, honestly, how rude is that?! My parents were not impressed when they noticed the extra charge on my bank statement. Ugh, I won't be going back there again!


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