Coffee1 reviews

That awkward moment when a coffee jar becomes a glass grenade 27 March 2026

polite, practical, and actually remembered details from our messages. Then Jess took over for the follow-up and was just as warm. Slightly emotional over a lid? Maybe, but the exchange felt real, not like chatting to a bot. They didn’t just say “sorry” and leave it at that — they went the extra mile, tracked down a lid, and then surprised me by sending a whole new jar in the post. Arrived with a cheeky note on the box and a little handwritten-ish message inside. It made me smile; it felt like the sort of small kindness you don’t see much of now. The coffee itself is decent — tasty enough for my morning shakes and for switching up from the usual supermarket brands. It isn’t perfect (the roast’s a touch inconsistent between batches sometimes), but for the price it’s solid and the packaging is very reuse-friendly. Delivery was straightforward and faster than I’d guessed, and the personal touch from the team made the whole thing feel like more than a transaction. My one bit of advice to others: don’t throw away spare lids, label jars if you decant, and if you do need help, don’t be shy to ask the company — they actually do respond. Overall, not flawless, but brilliant customer service and a proper reminder that small companies can still get the human side right.