House of Malt - Overall Rating based on 20 reviews
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irish whiskey, Japanese whiskey, 10 year bourbon
I popped into this shop after it was recommended to me at an event and oh, I was blown away! The shop had such a great vibe and the staff were so knowledgeable about whiskey. I'm a big fan of Irish whiskey, so I was a little disappointed that there wasn't much selection, but there were plenty of other choices. In the end, I decided to go for my first ever Japanese whiskey and a fantastic 10 year old bourbon. I'm really looking forward to trying them out once the week is over! I will without a doubt be returning - it was top notch!
Whisky gift purchase
The service at this malt shop is absolutely fantastic. I recently ordered a bottle of whisky as a present and asked for a specific delivery date, which was carried out perfectly. The item arrived in pristine condition and was packaged well. The website is user-friendly and makes ordering a simple task. I also phoned to inquire about stock availability and the person I spoke to was extremely helpful and pleasant. All in all, I was really impressed with the level of service I received.
Online Whiskey Purchase
I bought a bottle of whiskey online recently and I was really impressed. Ordering was easy, no hassle at all. What amazed me was that my order was shipped the same day and arrived at my front door just two days later. Now, that's what I call quick service! I was a bit worried about the bottle getting damaged during delivery, but it was packed so well. I reckon you could have dropped it from a great height and it still wouldn't have smashed. That's top-notch quality for you.
Whisky purchase
I have to say, the customer service at this place is absolutely fantastic. I had a small issue with a parcel not being delivered, but they dealt with it like professionals. In no time at all, a new parcel was on its way to me without any fuss or extra charge. They really went the extra mile! They say you only truly appreciate good customer service when something goes wrong, and these guys definitely got it right. I am super impressed and completely satisfied with how they handled everything. It's not often you find such dedication and care these days, so I will definitely be recommending this place to all my friends and family. Just excellent.
Well-packaged bottles, prompt delivery
I was really impressed by the service I got from this company. The bottles I ordered were packed really well, so they arrived in great condition. The delivery was quick, and the courier service even gave me a handy one-hour time slot for when they would arrive. I couldn't have asked for a better experience and would definitely recommend this company to anyone wanting to buy something.
Whisky purchase
I bought a bottle of whisky from this place recently and I was really impressed with the range they had. They have a lot of different spirits on display in the store, all looking really nice. Ordering was easy and quick, and my bottle arrived safely and on time. I had a great experience overall and would definitely suggest this shop to anyone who enjoys special drinks.
Whiskey purchase
I bought some whiskey from this place not long ago and I have to say, the service was really top-notch. They got my order to me quick and even managed to include the original whiskey box, which was a nice touch. Everything arrived on time and was packed well, showing they really care about getting things right for their customers. I'm really impressed and will definitely be coming back here again.
Whisky purchase
The whiskies at this shop are absolutely fantastic, they have a great variety from popular brands to more unique bottles. The service I got was top-notch - Jethro was quick to sort out a problem with my delivery and made sure I got my replacement bottle in time for a special event. It's not often you find such excellent service these days, so it was really nice to have that experience.
Neighbour's gift bottle
I popped onto House of Malt's website and ordered a fancy gift bottle for my neighbour just before heading back home to Suffolk from Edinburgh on the train. To my surprise, the parcel arrived at my doorstep only a few hours after I did. My neighbour was thrilled and thought I had personally carried it all the way from Edinburgh for them! The packaging was excellent, ensuring that the bottle arrived without any damage. I must say, House of Malt did an amazing job. Massive thanks to them for such a great service!
E-commerce purchase, fast delivery
My first time buying from this online shop was really good. I liked that they offer free delivery for a low spend. I chose the standard delivery option and was amazed when my order arrived in under 24 hours. It was a simple and hassle-free process, overall a great first shopping experience.
Whisky purchase for my partner
This website is absolutely fantastic! It's really informative and user-friendly, I always find great new whiskies for my partner. The tasting notes are super helpful, helping me choose the perfect bottles that I know he'll love. And I can assure you, he's always thrilled when they show up! The delivery is quick and reliable too, which is a huge plus for me.
Whisky purchase
House of Malt is top-notch when it comes to whiskies. They've got a cracking selection with prices that won't break the bank. The website is dead easy to navigate, and I like how they keep me posted on my delivery. My order arrived bang on time and I've used them loads for sending pressies, never had a problem.
Whisky selection
I really enjoy heading to House of Malt because they've got such a fantastic variety of whiskies! There's always something interesting for me to sample, or a perfect gift to choose for a friend. They also stock a nice selection of wines. Once I placed an order for a wine that was unavailable, but they got in touch straight away and offered me a fancier wine as a free substitute. The delivery is always speedy, and my bottles arrive really well-packaged. Their customer service is absolutely top-notch!
Benedictine 70cl
This company really gives you great value for quality spirits. I bought a bottle of Benedictine 70cl not long ago and I thought the price was really good compared to other shops. And the way they packaged it was brilliant - they had those bag things inside the box to protect the bottle and make sure it arrived safely. The delivery service was top-notch too, it got to me quickly and in perfect condition. I'll definitely be coming back for more of my favourite drinks in the future.
Awesome delivery service
I ordered something and it arrived really fast, like in less than 24 hours! The person I spoke to on the phone was really helpful and friendly, he answered all my questions immediately. I will definitely be buying from them again!
Whisky bottle gift purchase
Ordering was a bit of a pain because the page kept glitching a few times before the sale finally went through. It was nice that there was a gift message option, but unfortunately, I had to keep entering it again and again, which kind of took away from the whole appeal.
MacAlan Whiskey for a friend's 50th birthday
I bought a bottle of MacAlan Whiskey from House of Malt for a mate's 50th birthday and I have to say, I was really happy with the whole thing. Ordering was dead easy, simple as you like, so I could pick and buy the bottle in no time. The whiskey turned up sharpish, just two days after I ordered it, and it was properly wrapped up to make sure it didn't get bashed about in transit. I was well chuffed with how careful they were to get the product to me safely.
Lakes Elderflower Gin Liqueur
House of Malt is absolutely my favourite place to get some top-notch drinks! I got into whisky last year and these guys have been my go-to for all things boozy. The customer service is fantastic - Piers really helped me out when there was a little issue with my recent order. The website is easy to use, prices are good, and delivery was super fast. I ordered Lakes Elderflower Gin Liqueur for my goddaughter's birthday, but it unfortunately broke before leaving the store. Piers got in touch right away and offered me a refund or a free upgrade to St Germain Elderflower Liqueur. I chose the upgrade so my goddaughter could try something new, and the bottle looks amazing with its Art Deco style. Supporting small, family-run British businesses like House of Malt is important to me, and I'm happy to recommend them to everyone! If I'm ever in Carlisle, I know where to go. Cheers!
Expensive Whisky Purchase
I've had a terrible time dealing with this place. I ordered a pricey bottle of whisky, got a confirmation three days back, but haven't heard anything about the shipping. They said it would take 2-3 business days, but it feels like my order is just lost. What's worse, no one is picking up the phone and their voicemail is full. Are they even bothering to listen to their messages?! It's so annoying to be kept in the dark like this.
Ardbeg 10 Year Old
Amazing service, my new go-to!
Review with most votes
Lakes Elderflower Gin Liqueur
House of Malt is absolutely my favourite place to get some top-notch drinks! I got into whisky last year and these guys have been my go-to for all things boozy. The customer ser... Read onBy: emma