Drinksupermarket33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Mixed bag, product actually fine
the item itself feels solid and fits how I wanted to use it — comfortable to handle, works as expected. But the customer service was painfully rigid: they wanted a printed bit of paper before they’d help, claimed they couldn’t check stock otherwise. Some freebies never arrived and packaging was thin, bits can get damaged. Glad the main thing works.
Barely-fitting box
I saw this after a mate recommended it and I was a bit wary — bottles bought online can arrive a mess. I ordered two, one for me and one as a present, and the gift came with the free glass in the boxset shattered. Little shards ended up on the bedding where my two‑year‑old plays, which was worrying. I sent photos and all they offered were apologies. The drink itself is fine, tastes as expected, but the packaging and the response let it down.
Morning kettle kerfuffle
"out for delivery, arriving today, 22nd." Nope. Still no kettle. It's become a bit of a joke in the house — cold tea for the morning, faff and checking the tracking like it's a soap. Hope the refund actually appears soon, otherwise I'll just pop to Asda and buy one myself.
Halfway through unpacking
I was halfway through putting the crate away when I realised it wasn't what I'd ordered — Dublin label instead of the Nigerian Guinness I paid for. I took a photo and emailed them; they wrote back saying it was just a new Nigerian label and I was wrong. After a long phone call they finally agreed to refund the price difference, but since then radio silence and still no money. Delivery mistake, slow/no follow-up from customer service. I should have checked sooner, my fault.
Bit of a rollercoaster
I’d give them another go, but only with my eyes wide open. I was halfway through unpacking the espresso Baileys when I clocked the sell-by — six months old. First impression had been promising, nice bottle, good weight, so I was a bit annoyed. I rang them straight away and they said someone would collect it that day — nobody turned up. I’d already tried to send photos via their link, which didn’t seem to work, so they’ve rebooked a pickup. Reading other reviews made me think they might assume people won’t bother. Still, the staff sounded keen to help, even if the follow-through was messy. Would like a refund instead of faff, though.
BUYER BEWARE
I purchased 20 cases of non alcoholic Kopparberg cider. I was emailed two days later that there was a pricing error. They offered me out of goodwill to "Proceed with the order by paying for one case at the correct price of £14.49, and we’ll include three additional cases at no extra cost or cancel the order entirely, in which case we’ll issue you a full refund.".
i asked for them to refund me the order (so that i could actually make the £14.49 payment) and that i would then make the 14.49 purchase ""Hello If you would like to refund me the amount I originally paid and then I will make the £14.49 payment after I receive the refund into my account. Regards". They sent the refund and i made the £14.49 payment.
After that they got in touch with me again saying "I hope you are well and apologise for the delayed response. Please place the order as usual for the 1 case and I will speak with the management regarding the 24 bottles offer we provided previously. Once you have placed the order, please email us the order confirmation number.".
All seemed to be going well until i got another message 3 days later saying "It appears there was a mix-up on my part — I had mentioned that you would receive three cases free of charge, but I’ve since realised I misunderstood the information provided by our team. I’m truly sorry for any confusion or disappointment this may have caused. As a gesture of goodwill, we’d be happy to offer you the three cases at the same price you paid for your initial order, rather than at the standard rate."
So two acts of fault, both of which had been paid for by myself, with the latest being carried through until they suddenly decide they don't want to go ahead and give me that offer anymore and WANT TO CHARGE ME for the privilege of the product they already mispriced and then tried to offer me for free.
They then tried to worm out of it by saying " it was clarified that the goodwill offer was to either receive a full refund (which you requested and we have honoured) or to receive three cases for the price you initially paid - which I misunderstood for offering 3 cases free of charge. " as if somehow me being clear and honest with them from the start about the buying procedure and them accepting what was happening to the point of me giving them a confirmation number, somehow indicated that i picked a full refund and to cancel the transaction entirely.
To date there has been no change in their stance and thus have been reported to trading standards for misleading business practices and breach of contract.
BUYER BEWARE terrible customer service, terrible business practices with VERY questionable integrity.Damp box and one bottle gone
I opened the parcel on the kitchen floor and it felt wrong straight away. The cardboard was damp and the bottles rattled. Bottle lids were battered, not just a scratch — proper dents. One wine was missing, which was the worst bit. The internal packing was minimal, so bottles had obviously banged together. I phoned and chased a few times. They said they were contacting the courier, but that didn't get my bottle back. I did eventually get a refund, which I'm relieved about, but it took several calls and a fair bit of time. Feels like basic packing checks were skipped. If you're ordering bottles, take photos at delivery and expect to chase if anything's off. Won't order from them again, sadly.
Disappointed and let down
refund only, no compensation. They ended the call with a sarcastic “have a nice day”, which felt unnecessary. Annoying, inconvenient and left me scrambling for a replacement at short notice. They did refund, so that’s the only positive, but overall very poor handling.
Not what I ordered, then sorted
I saw the listing on their website after a mate tipped me, so I ordered a 2004 Moët & Chandon magnum. The confirmation — or the later message — said they were sending a 2015 instead. They hadn't told me up front; I rang to check the address and found they'd already decided to swap the bottle. The customer rep was abrupt, cut me off a couple of times and even hung up once, which was irritating. After pushing back I eventually got a full refund and a 5% voucher, which felt a bit token, but it closed the case. The moment I actually felt satisfied was when another seller sourced the proper 2004 quickly and their staff were straightforward and helpful — that contrast made me relax. So I'm still annoyed at the misleading listing and the poor manner of the first agent, but practically speaking the refund plus the other supplier delivering the right bottle meant the problem was resolved.
Pago juice
The range of drinks at Drinksupermarket is really great. I bought some Pago juice not long ago and it was absolutely delicious. The website is easy to use, making it simple to place an order. The delivery costs were fair and my order arrived quickly. All in all, I had a good shopping trip and I'll definitely be back for more in the future. Cheers!
Spiced apple drink
I found the website a bit tricky to use when I was trying to order the spiced apple drink at first. But then I realised I could just call up and place the order that way, which made things much easier. I've actually ordered the spiced apple drink twice now, and I've got another order waiting to be confirmed. The customer service team on the phone were really helpful and quick in dealing with my orders.
Green Chartreux bottle with new user discount
I made a mistake with the address when I placed my order, but the customer service team fixed it for me right away with no trouble at all. I was really impressed with how they sorted everything out so quickly. They even gave me a discount for being a new customer, which persuaded me to buy a more expensive bottle of Green Chartreuse that I wouldn't have otherwise. I definitely recommend this company for their top-notch service and fantastic offers.
Spirits
I recently bought some spirits from Drinksupermarket and I was generally happy with what I got. But, I was a bit taken aback by how much packaging they used for each bottle. I get that they're using recycled stuff, which is great, but the bubble wrap and sturdy boxes seemed like a bit much compared to other places I've shopped at before. It made me wonder if all that packaging was really needed for each item.
Quick and well-packaged delivery
I've always had a great time ordering from this online shop. The website is really easy to use, and ordering is a breeze. I like that they keep me updated on delivery progress and their service is super quick. The items always arrive in perfect condition because they are packaged really well. And when I had to get in touch with customer service, the person I spoke to was really helpful and professional. All in all, I'm happy with the service from Drinksupermarket and I'll definitely keep coming back as a loyal customer.
Schweppes blackcurrant cordial
I couldn't find Schweppes blackcurrant cordial in any supermarkets near me so when I discovered it on the DrinkSupermarket website I was really delighted. Ordering online was so simple and easy. They kept me updated on when my order was dispatched and when it would be delivered. The price of the cordial was quite reasonable, especially as it's hard to find in stores. I personally think that Schweppes blackcurrant cordial goes perfectly with my sambuca, it really enhances the flavour in a fantastic way. Overall, I am really happy with my shopping experience at DrinkSupermarket.
Gold Label Barley Wine
I was really excited to see that Drinksupermarket had the Gold Label Barley Wine in stock, as I've been struggling to find it in my local supermarkets. When my 24-pack arrived, it was well packaged in a sturdy outer box, which gave me peace of mind that it would arrive in top condition. Being able to order online and have it delivered straight to my door was a real bonus for me.
Tasty drinks
This website is great. I received my delicious drinks very quickly, and the team was really friendly when I contacted them. The drinks arrived in a box with plenty of bubble wrap to keep them safe. I feel comfortable ordering from here again as they have a wide variety of tasty options. The team was incredibly nice and courteous, I will definitely place another order, but they should ensure they always have my favourite drinks in stock!
Vodka and gin
I recently bought some vodka and gin from Drinksupermarket and I have to say I was really impressed with the range of drinks they had on their website. It was so easy to find just what I wanted with all the different options they had available. I also liked the fact that they offered a discount if you bought more than one item, which helped me save some money.
When my order arrived, everything was in perfect condition and well packaged so that nothing got damaged. The delivery was also really quick, which was a bonus. The communication from Drinksupermarket was excellent, they kept me updated at every stage of the process. All in all, I had a great experience shopping with them.Fine spirits, hard to find.
I had a brilliant time shopping at Drinksupermarket! They had a great range of top-quality spirits, some of which are really rare to come across. It's so exciting to stumble upon special bottles that you won't find in your usual shop. My order was packed really well and it arrived promptly, making me feel confident that my precious spirits were safe on their journey. I'll definitely be going back to Drinksupermarket often to check out more of their unique products.
Wine purchase
I came across this place by chance when I was trying to find my go-to wine. The customer service was excellent, and I thought the prices were really fair. The bottles arrived well packaged and I'll definitely be coming back as a regular customer.
About Drinksupermarket
Many people enjoy a nice glass of wine during dinner, and champagne is a frequently seen drink at special occasions and celebrations. But you might be wondering where you can purchase them. Of course, you can visit a liquor store, but that would require you to leave your house. Your nearest store, retailer, supermarket, or department store might not have the best selection. One of the online shops that sells alcoholic beverages is Drinksupermarket. But what kind of drinks does this website offer? How is the quality of their whisky? What is their approach to mixers? How does the delivery process work? And do they provide good customer service to ensure your satisfaction? To find out the answers to these questions, read reviews from customers who have shopped at Drinksupermarket before. Their feedback can give you the best insight into what Drinksupermarket has to offer.
About Drinksupermarket
Drinksupermarket is an online supermarket that specializes in selling alcoholic beverages. Their whiskey selection includes Single Malt, blended whiskies, American whiskey, bourbon, Japanese whiskey, and Irish whiskey. In their champagne category, you can find rosé, Prosecco, sparkling wine, vintage wines, brut, and more. For wine enthusiasts, they offer red wine, white wine, fruit wine, sake, mulled wine, ginger wine, mead, sweet wine, dessert wine, and tonic wine. When it comes to spirits, they sell vodka, rum, cognac, brandy, absinthe, pisco, mezcal, gin, and more. The liqueurs category features amaretto, limoncello, sambuca, shooters, schnapps, Baileys, and others. They also have a selection of beers and cider, including ale, stout, cider, bitter, and lagers. Check out this page for reviews from a company that also offers a variety of beers. Additionally, they provide a range of mixers such as energy drinks, fruit juice, cordials, cocktails, water, syrups, purees, and more. They also offer miniatures and gifts.
Services of Drinksupermarket
You can place orders for all their drinks through their website. Drinksupermarket will deliver the drinks to your home in a specially designed small cask. Orders typically arrive within 3-5 days, and free UK mainland delivery is available for orders over £250. You have the option for next-day delivery and weekend delivery. They also ship their products internationally to other countries. If necessary, Drinksupermarket can be contacted via email, an online form, or by telephone if you prefer direct interaction.
Complaints, Compliments, and Tips for Drinksupermarket
If you've tried the drinks from Drinksupermarket before, we would love to hear about your experience. What are your thoughts on the taste of their wine, rum, or cocktails? Did your whisky, vodka, or mixer arrive within the promised delivery period? Did it arrive intact, or was the bottle damaged within its cask during transit? How did customer service handle any complaints you had? Do you have any compliments or tips to share regarding this webshop? In any case, your customer review here on BritainReviews would be highly valued.
Whiskies, wines, rum, champagne, and more. What is your opinion on the alcoholic beverages provided by Drinksupermarket?
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Contact Information
263, Water Road, Wembley.
HA0 1HX LONDON
United Kingdom
Categories Drinksupermarket
Food and Drinks | Beer, Wine & Spirits Reviews & Experiences
Page Statistics
Last update: November 2025
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Review with most votes
Great quality in beverages
I must say this site is really amazing. Me and my girlfriend really like to drink a different kind of beverages. Also, we usually order lots of drinks for different events and ... Read onBy: Joshua