Ultimate Drinks - Overall Rating based on 28 reviews
Featured Reviews
Reviews (28)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Over £100 order
I had an absolutely terrible experience with this company. I made an order for over £100 back in October 2021 and it never showed up. I sent them several emails, but all I got back were the same standard responses about Covid causing delays. It's been two years now and still no word. I even tried calling them, but no one ever answered. I recently reached out to them again, assuming Covid wouldn't be an issue anymore, but got the same excuse about delays. I started to worry that I'd been scammed, but the contact information I used was from their official website, and I couldn't find anything on Google suggesting it was a fake. I'd recommend avoiding this company at all costs.
Brandy
The product was a great price and the brandy was really nice. But the delivery was a letdown, they didn't keep me updated and were slow. I didn't like being pushed to get an app to check my order, it was just another hassle. So, the product was good, but getting it was a bit of a pain.
Delivery experience
I ordered my drinks and had to wait a whopping 8 days for them to arrive. No one picked up the phone when I called, and all I received were generic holding emails when I followed up via email and chat. It was so frustrating, and I definitely won't be using them again.
Beautiful bottle for a pre-Christmas gift
This lovely bottle arrived pretty quickly and I gave it as a pre-Christmas present to a mate who really loved it. The quality of the product is top-notch and I'll definitely be popping back for more buys in the future.
Champagne purchase
The website was easy to use, and I easily found the champagne I wanted. Ordering was simple, and my delivery came quickly. I'm happy with the whole experience and will definitely shop here again in the future.
Weight loss product
This weight loss product has totally transformed my life. I began using it without doing any exercise and the results were incredible. I managed to shed over a stone in weight, which meant I could stop taking my medication for diabetes, high blood pressure, and depression. I feel more lively and healthier than I have ever felt. I would definitely advise it to anyone wanting to lose weight and boost their general health.
I bought some drinks
I ordered some drinks and they arrived in the package as expected, but they took ages to arrive! I attempted to email them regarding the delay, but never received a response. It's not cool, mate.
Bottle of Hennessy VS Cognac
I recently ordered a bottle of Cognac from Ultimate Drinks and unfortunately, my experience has been pretty bad. I placed the order at the beginning of January but it's now mid-February and I still haven't received it. I've tried calling them but no one picks up, and when I email them, I just get automated responses blaming delays on COVID. It's really frustrating to wait six weeks for a single bottle of Cognac, especially when they blame it on staff shortages. This kind of service is just not on, it's really disappointing and makes me feel like I've been tricked. I would strongly advise others to steer clear of this company, as they can't be relied upon.
Online order of drinks
I recently ordered some drinks online and was really happy with how quickly and well they were delivered. At first, I was a bit unsure about placing my order, but after reading some good reviews, I felt much better. The company's service was top-notch, and they were really efficient and professional. The prices were fair, and the delivery was fast and easy. Overall, I had a really great experience with Ultimate Drinks and would definitely recommend them to others.
Fast delivery and regular updates through email and text
I was really happy with how quickly my order arrived, it came even faster than I thought it would. I found the updates about the delivery sent by email and text really helpful and efficient. It was my first time ordering from here and I was impressed by the service overall. I will definitely be ordering again in the future.
Large order of over £1,500
My experience with Ultimate Drinks was really disappointing because their communication was very poor. I tried to call them but got no answer, and it took many emails before they responded - only after I said I would cancel my £1,500 order. This kind of communication is not good enough, and it sounds like other customers have had similar problems based on reviews. I wouldn't advise using this company and won't be using their services again.
Favourite wine delivery
I'm really pleased with the service I received from Ultimate Drinks. Even though they had delays and fewer staff because of COVID restrictions, they managed to deliver my favourite wine in good time and well-packaged, around three weeks after I ordered it. I appreciate having a company that can provide such top-notch products. I'll definitely be coming back for more once my current supply runs low. Huge kudos to the team at Ultimate Drinks for their fantastic service!
Bottles of alcohol
I was really pleased with how well my order from Ultimate Drinks was packaged. I was a bit worried about the bottles getting broken during delivery, but they were packed really securely and everything arrived in one piece. I would definitely recommend Ultimate Drinks to anyone who wants to buy alcohol online.
Assorted beverages
I recently bought some drinks from Ultimate Drinks, and although the drinks themselves were good and just as described, I was really unhappy with the service I got. My order was delayed, so I got in touch with them on the phone and by email to ask about when my drinks were coming. Sadly, they didn't reply at all - no response or anything. It made me feel ignored and frustrated as a customer. I even had to get my card company involved to try and stop the payment, because I wasn't sure if I'd ever get my order. It was disappointing to see that other people had similar problems on TrustPilot. The lack of communication and customer service really put me off, so I'll definitely be looking at other options before going back to Ultimate Drinks in the future.
Champagne order not received
I ordered 12 bottles of champagne from Ultimate Drinks on the 22nd of November, but it never arrived. I tried calling and emailing them several times but got no reply. I'm really disappointed with their customer service, it's just not on.
Christmas drink order
I ordered my Christmas drink on the 14th for express delivery so I could get it before Christmas. It's now the 21st and it still hasn't been dispatched! I've tried to contact them but no one is answering the phone or email. They're saying they have a staff shortage because of Covid, but if that's true, they shouldn't be offering express delivery! I won't be ordering from them again, it's a complete mess!
Whiskey purchase
I bought a bottle of whiskey from this company and was really impressed with the great customer service I got. I contacted them to see if they could deliver it on a certain day, thinking I might have to pay extra for that. But they actually didn't charge me extra and the order arrived at 9am on the day I asked for. The communication was really clear and they went out of their way to make sure everything went smoothly. I'll definitely be buying from them again because of the fantastic service.
Quality products at a good price
Like everyone else, I was really impressed with the quality and price of the products I bought. But I have to say, the customer service was just not up to scratch. I was expecting my delivery to arrive within 7 days, but after 2 weeks had passed, there was still no sign of it. I tried sending an email, but all I got back was an automatic response blaming the delay on Covid. When I tried calling, my phone just kept ringing and ringing. I started to get quite worried as the items I ordered were supposed to be Christmas presents. Finally, after what felt like an eternity, I got a notification from Parcel Force saying that my order was on its way.
Slightly delayed but responsive customer service
My recent order took a bit longer to arrive than I thought it would, but I was happy with how the customer service team kept me informed. They replied quickly to my question about why it was delayed, and they explained that they were a bit short on staff, which caused the delay. Even though it took longer than I wanted, I was still pleased with the service and the quality of the product.
Hendrick's Midsummer Gin
Speedy delivery and kept updated throughout. Love the drinks!
Review with most votes
Moet Ice Champage
Be warned throw your money out the car window rather than give Ultimwte Drinks it as you will certainly lose it. Placed order on 11th Sept still waiting for order and any respon... Read onBy: Norman Rae