123 Flowers Reviews
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Bouquet of white roses with blush centre
The bouquet of roses arrived today for my daughter’s 40th birthday. They are beautiful and so handy with the pop up vase - she loved them.
Flowers
What can you say about an online floral service that confirms your order 4 days out ... and day before says they cannot meet order as agreed?
NEVER AGAIN
Their customer service is truly appalling - tried to speak to someone to no avail. Two weeks later still trying to get a refund.flowers
If there were minus stars i would give -50... They seem to have misconstrued understanding of NEXT day delivery.! They will not refund me as I paid for next day delivery . They don't stipulate on their website the royal mail is delivering. IF i had known RM would deliver i would have bypassed the website. No sms received either. No tracking details received in the first instance.
DO NOT USE under any circumstances. APPALLING!Flowers
Terrible company!
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Be prepared if there is any issue they will be rude and not look for any resolution.
In my experience I placed an order for flowers that were due to arrive on the 17th October. As stated in the website delivery times and all confirmation emails (it was ordered on the 15th am).
The flowers did not arrive and when questioned the answer was well delays are in our terms and conditions. The person the flowers were for was only at the location on the 17th.
If there was an issue for filling i would have purchased elsewhere. When pressed further I was told "well they come from Nottingham to Belfast so they will take a day longer at least to be delivered. Delays are in our terms and conditions that you agreed too".
At the point of sale on the website and delivery dates shown published and agreed to or subsequent emails no indication that the delivery location would cause an issue or known extra time or delay. Despite them knowing from placement of the order they could not forfil the delivery date agreed.
They verbally confirmed logistically the delivery date was impossible for them and never achievable.
So why not state that to the customer in the website and put it in the with an additional day as the proposed delivery date.
Please don't lie to your customers as you have me. I called them regarding the above. They were rude refered to small print and T&C's and refused any goodwill/ refund or acceptance of fault.
A delivery date that can be achieved and isn't impossible from the point of taking the money and transaction is all I would have wanted.
Or at least to have been informed of the extra logistical issues they always have in their supply chain to Belfast. Thats fine just let your customers know and - Add an addiontal day. Publish it based on destination.
Then I'm not being deliberately mis lead. I can then make an informed decision to purchase or use someone else who can meet the time window you said you would.
I will never use them again. My advice would be to avoid.
I belive you learn alot about a company and its credibility when issues arise & how they chose to treat customers.
If you have read this far in the review im please as it was quite long.. I will await the default reply as you see on the other reviews with issues below.. they don't show any actual resolution so be aware. I will update this review if I do get any genuine resolution.. but I imagine like below I will get a default we are sorry our team will contact you to resolve blah blah blah.. but in reality they are happy to take your money deliver late provide poor service and products with the expectation you won't get a refund or pursue the matter to get your money back.
Happy to be proved wrong... but wish I read these reviews before.Plant
Good delivery, no bloom even after 2 weeks, complaints but were not interested offered voucher, won't use them again.
Flowers for birthday
Ordered online a bunch of flowers to be delivered for a birthday present and put the date it needed to be delivered. I found out that the flowers had been delivered a day late, which disappointed me. Then this company emailed me ‘to see had they had down’. I gave them a honest response about being disappointed about the late delivery. I was then sent emails with automated responses that gave very poor excuses, but no real apology. I also felt their responses were not respectful. Extremely poor customer relations
Flowers with a verse
Website was easy to use, flowers looked great value for money but they didn’t turn up!
They have taken my money- no flowers and not answering emails
Do not use these people!I have just received so called flowers from a cousin that was good enough to send them after a hospital stay they are disgusting what a waste of money for them half dead broken heads only 4 stems you should be ashamed of yourselves hasten to say will never use your service
Order #123_83087
Flowers dis not arrived.
Address is right.
Not refund
Only vouchersArrived one day late Dead the following day. Would never use this company again. £26.99 for DEAD flowers A joke ? Not well received.. You should be ashamed.
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