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We ordered Foundation Letterbox Flowers for my daughter's birthday. Ordering was easy enough, and delivery was on time, the day before. We were worried when we opened the box - it was quite small t...Read on
My grandmother was ill so i ordered some flowers from here. but the first time, i really love the range of flowers they have. They sell world's most beautiful and gorgeous flowers. Also, they have ...Read on
I ordered flowers for a relatives birthday. They were simply gorgeous, a terrific variety of blooms and in perfect condition, arriving exactly on time. The packaging was special and protective. I r...Read on
Totally different flowers were sent,but recipient was very happy. I've used Waitrose a few times and never disappointed. I called customers service to explain the wrong flowers and recieved a no q...Read on
Would never use waitrose again for flowers. Purchased a live hydrangea in a ... for my friend who just lost her husband. The idea was that she could plant it in her garden once shes enjoyed it jn h...Read on
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Foundation Letterbox Flowers
We ordered Foundation Letterbox Flowers for my daughter's birthday. Ordering was easy enough, and delivery was on time, the day before. We were worried when we opened the box - it was quite small to contain 14 stems and they looked very tired and a bit squashed. HOWEVER, less than 24 hours later, in water, they had revived fully and looked wonderful. Eight days later they are still going strong. This is the second bouquet we have ordered from Waitrose Florist and we would recommend them highly.
Such a gorgeous flowers
My grandmother was ill so i ordered some flowers from here. but the first time, i really love the range of flowers they have. They sell world's most beautiful and gorgeous flowers. Also, they have every kind of flower for every kind of occasion. Thir presenting was extremely good, i am satisfied with the services and also i loved that i can get the fresh, beautiful and unique flower bouquet at my hone without moving a single bone.
Myself and a group of my colleagues ordered what we thought was a bouquet of flower for our ward sister. being front line workers who don't earn a fortune we thought buying from Waitrose we'd get a quality product. How wrong we were, what a rip off you should be ashamed of yourselves. if there were ten pounds of flowers there it would have been a miracle. we'd have been better off going to Tesco's and getting a bunch of flowers for fifteen pounds. We received a small bunch of flowers one of which was dead. absolutely appalling not to mention embarrassing for us giving them as a gift, it looked like we couldn't be bothered. How dare you, we wont be buying from you again nor will we recommend you for flowers to anyone in the future.
I ordered flowers for a relatives birthday. They were simply gorgeous, a terrific variety of blooms and in perfect condition, arriving exactly on time. The packaging was special and protective. I received a text that they had been delivered. I would definitely order from Waitrose again.
Totally different flowers were sent,but recipient was very happy.
I've used Waitrose a few times and never disappointed. I called customers service to explain the wrong flowers and recieved a no quibble refund..Thank you.
Hydrangea in pot
Would never use waitrose again for flowers. Purchased a live hydrangea in a ... for my friend who just lost her husband. The idea was that she could plant it in her garden once shes enjoyed it jn her house. It started to die after 3 days. She cared for it as instructed. Shes a gardener so is proficient in plant care. It's now almost completely dead. I've written to their customer services department 4 times and I have heard absolutely nothing from them. Disgraceful and abysmal customer service. I would NOT recommend
Scent s rose and freesia display
Ordered flowers for my mothers birthday, specifically paid for the Sunday delivery. Nothing delivered and no communication to let me know. Only when I checked with DPD after a call from my disappointed mother did I find out that they had not and would not be delivered.
Waitrose offered to refund the delivery charges and then offered a full refund, but that doesn’t help the fact that my mothers birthday was missed and that she waited in keeping half an ear out for the delivery man until 9pm.
People I spoke to were very polite but the simple fact is that they didn’t deliver any flowers and didn’t inform me.
Quite a few !!
The only problem with Waitrose flowers is the terrible YODEL so called delivery service, it's not just the flowers, it's wine and whatever you order, I don't blame Waitrose at all, but suggest they change from YODEL.
Delighted to receive Luxury Pink Rose Gift from daughter an hour ago. Unfortunately the Pink Marc De Champaign Trufflles included with the gift passed Best Before Date. Contacted 0800 188 881. Told sorry nothing they could do about it. Blamed it on temporary staff. Suggested I tried emailing company, hence this message.
My son sent me a photo of the bouquet and I must say for the price paid I would have expected a better show. I chose the roses and sweet pea .
Large Summer Sensation Bouquet
Bought a large bouquet of flowers for my wife for an anniversary celebration. They looked great on delivery but within 5/6 days they were wilting and dying even though the supplied flower food had been added. I suspect that just after I had placed my order 7 days before the date for delivery, the flowers were put together and left on one side with very little water to keep them fresh. Also I wanted a card with a message inside.I typed the message just how I wanted it laid out inside the card. I was really annoyed that the message had been typed out so carelessly in one continuous line and there were gaps missing between words. Extremely disappointing experience. Will not use WaitroseFlorist again.
Do not place order!
I ordered flowers to my friend who has just moved house. A lovely surprise I thought. Next day delivery. Waitrose flowers lovely.
Email to confirm flowers would be delivered next day.
I would be sent dispatch email. No despatch email revived. No flowers received the next. Ruined the surprise as I had to ask her if the flowers arrived.
Contacted waitrose email bounced back and the usual we will get back to response.
Still no flowers.
So much for next delivery.
Contacted them again. They sent an email stating my order cancelled at my request.
I hadn’t cancelled it.
Unreliable and really don’t recommend no matter how good the flowers are.
And no nice surprise for my friend who knows flowers are coming. Hardly the same as opening the door to them
How very sad to read this. So disappointing for you and your friend.
I was sent letterbox flowers by my daughter for my birthday. When the box arrived it looked slightly squashed. On opening the box all the flowers looked wilted and that they were almost dead. Sadly I had to tell my daughter who called Waitrose and was given a refund.
I felt very bad for my daughter and decided to cut the stems as advised and put them in water with the food. I did not expect them to revive but they did!
The point of this review though is that when you send flowers to someone the nicest part is for them to receive a beautiful bouquet. Receiving a box of squashed flowers is very disappointing and completely ruins the surprise. I would never choose this service.
Mother's day bouquet
Laughable apology of a bouquet. Meant to have 30 stems, including 10 roses. 20 stems arrived, NO roses and several stems dead, damaged or wilting. Paid over £40 for this.
Not good enough Waitrose!!
And customer service merely responded they need 48 hours to reply.
Spring Flowers in basket
Absolutely disgusted with their service. Ordered this 2 weeks in advance for my mum, who like many others I haven’t seen for a year. I received an email morning of specified delivery and no tracking info, called 3 times and no call back and no delivery of flowers. Got refunded but would never use or recommend this florist again. How much time do they need?? Also doesn’t allow you to leave 1 star review!!
Large bright and beautiful gift bag
Packed to stay fresh and delivered ontime.
They are no where worth the £32 so disappointed as for my daughter who hag just had a baby.. other bunches bought in local supermarket were superior to mine I am so upset.
Letterbox summer days bouquet
Receive from my husband on our wedding anniversary yesterday ( Sunday)
Flowers were severely wilted... four stems looked on the verge of death. Put in water immediately as instructed... leaves on these four had to be stripped as they were dead.
All in all 12 stems. Very disappointing and my husband was mortified. The rest have roused a bit in water but the bouquet is so thin on blooms I have had to pick some flowers from my garden to fill the vase.
Will not buy again.
Same just happened to me with a sick friend. Got absolutely nowhere on a very poor telephone line. Didn’t want to be recompensed ,customer service terrible. Can’t get the name of a manager of course.
Received a gift of a letterbox bouquet and was extremely disappointed by the condition in which it arrived. The box - delivered by Yodel - had obviously been crushed. The flowers inside were extensively damaged – all stems were either crushed, broken or bent. All the flowers were wilted. To make the best of a bad lot, I cut the stems severely short and placed them in water with the flower food. Not much better today!
After complaining, a replacement letterbox bouquet arrived today. Slightly better arrival state for the box and stems, but the flowers look like they have seen better days. Waitrose have now told me to wait a few days to see how they bloom.
What a waste of my friend's money! Waste of my time complaining?! Selected one star for everything as you cannot ignore this section.
My advice ... Find an independent, local florist!
Very similar experience to mine. So disappointed. It was like opening a brown box of faded blooms. Sad.
Flowers in a box
Ordered some flowers for my 88 year old mother who had a fall to try and cheer her up. Checked the tracking and yes they said they had been delivered. I was somewhat surprised that I did not receive a call from my mother to say thank you. Called her 24 hours later. Despite tracking saying they had been delivered they had not! I then rang customer service who were just awful. Eventually after me stamping my feet a lot the answer was 'on this occasion due to the circumstances we will provide a refund. Normally we would not refund until a full investigation has been carried out'. Well that was nice of them! DO NOT USE THIS SERVICE. IT'S DREADFUL IN ALL RESPECTS.